{"id":146,"date":"2016-01-22T17:32:18","date_gmt":"2016-01-22T16:32:18","guid":{"rendered":"https:\/\/blog.rwth-aachen.de\/designthinking\/?p=146"},"modified":"2016-01-22T19:20:27","modified_gmt":"2016-01-22T18:20:27","slug":"human-robot-interaction-and-the-four-sides-model-by-f-schulz-von-thun","status":"publish","type":"post","link":"https:\/\/blog.rwth-aachen.de\/designthinking\/2016\/01\/22\/human-robot-interaction-and-the-four-sides-model-by-f-schulz-von-thun\/","title":{"rendered":"Human-robot interaction and the four-sides-model by F. Schulz von Thun"},"content":{"rendered":"<p>Larry Leifer lately pointed me towards the issue of human-robot relationships, which he refers to as &#8220;Hu-mimesis&#8221; in the sense, that robots might have to imitate human behavior to be accepted and trusted by its human counterparts or users, as we usually refer to them.<\/p>\n<p>Larry did a great talk on hu-mimesis at <a href=\"http:\/\/mediax.stanford.edu\/\" target=\"_blank\">mediaX at Stanford University<\/a>, in which he points out three forms of dialogue in which humans and robots interact: <em>information dialogue<\/em>, <em>emotion dialogue<\/em>, and <em>knowledge dialogue<\/em>.<\/p>\n<div class=\"lyte-wrapper fourthree\" style=\"width:420px;max-width:100%;margin:5px;\"><div class=\"lyMe\" id=\"WYL_pg0xU-6PQII\"><div id=\"lyte_pg0xU-6PQII\" data-src=\"\/\/i.ytimg.com\/vi\/pg0xU-6PQII\/hqdefault.jpg\" class=\"pL\"><div class=\"tC\"><div class=\"tT\"><\/div><\/div><div class=\"play\"><\/div><div class=\"ctrl\"><div class=\"Lctrl\"><\/div><div class=\"Rctrl\"><\/div><\/div><\/div><noscript><a href=\"https:\/\/youtu.be\/pg0xU-6PQII\" rel=\"nofollow\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/i.ytimg.com\/vi\/pg0xU-6PQII\/0.jpg\" alt=\"YouTube video thumbnail\" width=\"420\" height=\"295\" \/><br \/>Watch this video on YouTube<\/a><\/noscript><\/div><\/div><div class=\"lL\" style=\"max-width:100%;width:420px;margin:5px;\"><\/div><\/p>\n<p>While this model does appeal to me as a communication scientist, I was immediately reminded of the <em>four-sides-model<\/em>, a model quite famous in Germany for interpersonal communication. It was developed by <a href=\"https:\/\/en.wikipedia.org\/wiki\/Friedemann_Schulz_von_Thun\" target=\"_blank\">Friedemann Schulz von Thun<\/a>\u00a0and is\u00a0also referred to as the\u00a0<em>four-ear-model\u00a0<\/em>[1].<\/p>\n<p>The four-sides-model consists of the four sides\u00a0<em>factual information<\/em>,\u00a0<em>self revelation<\/em>,\u00a0<em>relationship<\/em> and\u00a0<em>appeal<\/em>, which all\u00a0belong to a message. The idea is that messages can be sent and interpreted many-sided and that the recipient might not always understand what the sender intended to communicate.<\/p>\n<p><a href=\"https:\/\/blog.rwth-aachen.de\/designthinking\/files\/2016\/01\/four-sides-model.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-155 size-full\" src=\"https:\/\/blog.rwth-aachen.de\/designthinking\/files\/2016\/01\/four-sides-model.png\" alt=\"Vier-Seiten-Model nach F. Schulz von Thun\" width=\"1000\" height=\"475\" srcset=\"https:\/\/blog.rwth-aachen.de\/designthinking\/files\/2016\/01\/four-sides-model.png 1000w, https:\/\/blog.rwth-aachen.de\/designthinking\/files\/2016\/01\/four-sides-model-300x143.png 300w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/a><\/p>\n<p>The classic example Schulz von Thun uses is a man telling his wife that &#8220;the traffic light is green&#8221;, while waiting at a junction.<\/p>\n<p><em>Factual information<\/em>: The green sign is on.<br \/>\n<em>Self revelation:<\/em> I want to get going.<br \/>\n<em>Relationship<\/em>: You need my help.<br \/>\n<em>Appeal<\/em>: Go!<\/p>\n<p>If we want humans to <strong>trust\u00a0<\/strong>robots such as self-driving cars (independently moving you with 100 mph or so\u2026) we need to address all four sides. This is for the simple reason that we will rather trust a human-like (or <em>hu-mimicked<\/em>) object than a technical artefact [2].<\/p>\n<p>The standard example &#8220;the traffic light is green&#8221; might just have gotten a whole new meaning\u2026<\/p>\n<p>&nbsp;<\/p>\n<p><small>[1]\u00a0Schulz von Thun, Friedemann. 2010. Miteinander Reden 1: St\u00f6rungen Und Kl\u00e4rungen: Allgemeine Psychologie Der Kommunikation. Auflage: 48. Rowohlt Taschenbuch Verlag.<\/small><\/p>\n<p><small>[2]\u00a0Hinds, Pamela J., Teresa L. Roberts, and Hank Jones. 2004. \u201cWhose Job Is It Anyway? A Study of Human-Robot Interaction in a Collaborative Task.\u201d Hum.-Comput. Interact. 19 (1). Hillsdale, NJ, USA: L. Erlbaum Associates Inc.: 151\u201381.<\/small><\/p>\n<div class=\"twoclick_social_bookmarks_post_146 social_share_privacy clearfix 1.6.4 locale-en_US sprite-en_US\"><\/div><div class=\"twoclick-js\"><script type=\"text\/javascript\">\/* <![CDATA[ *\/\njQuery(document).ready(function($){if($('.twoclick_social_bookmarks_post_146')){$('.twoclick_social_bookmarks_post_146').socialSharePrivacy({\"txt_help\":\"Wenn Sie diese Felder durch einen Klick aktivieren, werden Informationen an Facebook, Twitter, Flattr, Xing, t3n, LinkedIn, Pinterest oder Google eventuell ins Ausland \\u00fcbertragen und unter Umst\\u00e4nden auch dort gespeichert. 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