{"id":791,"date":"2025-10-01T14:44:43","date_gmt":"2025-10-01T12:44:43","guid":{"rendered":"https:\/\/blog.rwth-aachen.de\/itc-changes\/?page_id=791"},"modified":"2025-10-15T15:36:02","modified_gmt":"2025-10-15T13:36:02","slug":"ritchy","status":"publish","type":"page","link":"https:\/\/blog.rwth-aachen.de\/itc-changes\/en\/ritchy\/","title":{"rendered":"Ritchy"},"content":{"rendered":"<p><\/p>\n<p data-start=\"88\" data-end=\"591\"><strong><a href=\"https:\/\/ritchy.itc.rwth-aachen.de\/\">Ritchy<\/a> <\/strong>is an AI-powered chatbot of the IT ServiceDesk that assists with inquiries related to the IT services provided by the IT Center.<br data-start=\"236\" data-end=\"239\" \/>The service is based on modern language models from Microsoft Azure OpenAI and uses <strong data-start=\"323\" data-end=\"363\">Retrieval-Augmented Generation (RAG)<\/strong> technology to deliver answers directly from the verified <em data-start=\"421\" data-end=\"437\">IT Center Help<\/em> knowledge base.<br data-start=\"453\" data-end=\"456\" \/>Access is provided via a custom-developed web interface that ensures data protection compliance and direct integration with IT support.<\/p>\n<p>&nbsp;<\/p>\n<h3>Changes (Latest first)<\/h3>\n<p>&nbsp;<\/p>\n<p><ul class=\"display-posts-listing\"><li class=\"listing-item\"><a class=\"title\" href=\"https:\/\/blog.rwth-aachen.de\/itc-changes\/en\/2026\/06\/29\/erster-produktivrelease-nach-oeffentlicher-testphase-1-0-0\/\">First Production Release After Public Testing Phase [1.0.0]<\/a><\/li><li class=\"listing-item\"><a class=\"title\" href=\"https:\/\/blog.rwth-aachen.de\/itc-changes\/en\/2026\/04\/22\/neues-modell-gpt-5-2-automatische-stoerungsmeldungen-und-verbesserte-dokumentensuche\/\">New Model (GPT-5.2), Incident Integration, and Improved Document Search<\/a><\/li><li class=\"listing-item\"><a class=\"title\" href=\"https:\/\/blog.rwth-aachen.de\/itc-changes\/en\/2025\/10\/15\/einrichtung-der-chatweiche\/\">Configuration of the Chat Routing<\/a><\/li><li class=\"listing-item\"><a class=\"title\" href=\"https:\/\/blog.rwth-aachen.de\/itc-changes\/en\/2025\/08\/20\/nutzung-von-gpt-5-chat\/\">Integration of GPT-5 Chat<\/a><\/li><li class=\"listing-item\"><a class=\"title\" href=\"https:\/\/blog.rwth-aachen.de\/itc-changes\/en\/2025\/05\/07\/erreichbar-ueber-it-center-websites\/\">Available via IT Center Websites Footers<\/a><\/li><li class=\"listing-item\"><a class=\"title\" href=\"https:\/\/blog.rwth-aachen.de\/itc-changes\/en\/2025\/04\/08\/einfuehrung-ritchy\/\">Introduction Ritchy<\/a><\/li><\/ul><\/p>","protected":false},"excerpt":{"rendered":"<p>Ritchy is an AI-powered chatbot of the IT ServiceDesk that assists with inquiries related to the IT services provided by the IT Center.The service is based on modern language models [&hellip;]<\/p>\n","protected":false},"author":6512,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"c2c_always_allow_admin_comments":false,"footnotes":""},"class_list":["post-791","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.8 - 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