{"id":892,"date":"2025-10-15T08:00:48","date_gmt":"2025-10-15T06:00:48","guid":{"rendered":"https:\/\/blog.rwth-aachen.de\/itc-changes\/?p=892"},"modified":"2025-11-05T16:14:59","modified_gmt":"2025-11-05T15:14:59","slug":"einrichtung-der-chatweiche","status":"publish","type":"post","link":"https:\/\/blog.rwth-aachen.de\/itc-changes\/en\/2025\/10\/15\/einrichtung-der-chatweiche\/","title":{"rendered":"Configuration of the Chat Routing"},"content":{"rendered":"<p><\/p>\n<ul>\n<li>A chat routing is now set up during availability hours<\/li>\n<li>When selecting the support chat function on the IT Center website, on IT Center Help, or in RWTHmoodle, users can now choose whether they would like to chat with Ritchy or with IT ServiceDesk staff<\/li>\n<\/ul>\n<p><div id=\"attachment_976\" style=\"width: 678px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-976\" class=\"wp-image-976 size-full\" src=\"https:\/\/blog.rwth-aachen.de\/itc-changes\/files\/2025\/10\/Screenshot-2025-11-05-160720.png\" alt=\"Bild der Chatweiche\" width=\"668\" height=\"622\" srcset=\"https:\/\/blog.rwth-aachen.de\/itc-changes\/files\/2025\/10\/Screenshot-2025-11-05-160720.png 668w, https:\/\/blog.rwth-aachen.de\/itc-changes\/files\/2025\/10\/Screenshot-2025-11-05-160720-300x279.png 300w\" sizes=\"auto, (max-width: 668px) 100vw, 668px\" \/><p id=\"caption-attachment-976\" class=\"wp-caption-text\">Source: <a href=\"https:\/\/omnic-chat.itc.rwth-aachen.de\/chat\/?referrer=https%3A%2F%2Fhelp.itc.rwth-aachen.de%2Fen%2F\">IT Center Help<\/a><\/p><\/div><\/p>","protected":false},"excerpt":{"rendered":"<p>A chat routing is now set up during availability hours When selecting the support chat function on the IT Center website, on IT Center Help, or in RWTHmoodle, users can [&hellip;]<\/p>\n","protected":false},"author":6512,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"c2c_always_allow_admin_comments":false,"footnotes":""},"categories":[27],"tags":[],"class_list":["post-892","post","type-post","status-publish","format-standard","hentry","category-ritchy"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/blog.rwth-aachen.de\/itc-changes\/en\/wp-json\/wp\/v2\/posts\/892","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.rwth-aachen.de\/itc-changes\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.rwth-aachen.de\/itc-changes\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.rwth-aachen.de\/itc-changes\/en\/wp-json\/wp\/v2\/users\/6512"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.rwth-aachen.de\/itc-changes\/en\/wp-json\/wp\/v2\/comments?post=892"}],"version-history":[{"count":6,"href":"https:\/\/blog.rwth-aachen.de\/itc-changes\/en\/wp-json\/wp\/v2\/posts\/892\/revisions"}],"predecessor-version":[{"id":979,"href":"https:\/\/blog.rwth-aachen.de\/itc-changes\/en\/wp-json\/wp\/v2\/posts\/892\/revisions\/979"}],"wp:attachment":[{"href":"https:\/\/blog.rwth-aachen.de\/itc-changes\/en\/wp-json\/wp\/v2\/media?parent=892"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.rwth-aachen.de\/itc-changes\/en\/wp-json\/wp\/v2\/categories?post=892"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.rwth-aachen.de\/itc-changes\/en\/wp-json\/wp\/v2\/tags?post=892"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}