{"id":791,"date":"2025-10-01T14:44:43","date_gmt":"2025-10-01T12:44:43","guid":{"rendered":"https:\/\/blog.rwth-aachen.de\/itc-changes\/?page_id=791"},"modified":"2025-10-15T15:36:02","modified_gmt":"2025-10-15T13:36:02","slug":"ritchy","status":"publish","type":"page","link":"https:\/\/blog.rwth-aachen.de\/itc-changes\/ritchy\/","title":{"rendered":"Ritchy"},"content":{"rendered":"<p><strong><a href=\"https:\/\/ritchy.itc.rwth-aachen.de\/\">Ritchy<\/a> <\/strong>ist ein KI-gest\u00fctzter Chatbot des IT-ServiceDesks zur Unterst\u00fctzung bei Anfragen rund um die IT-Services des IT Centers.<br \/>\nDer Service basiert auf modernen Sprachmodellen aus Microsoft Azure OpenAI und nutzt die Technologie der Retrieval Augmented Generation (RAG), um Antworten direkt aus der gepr\u00fcften Wissensdatenbank IT Center Help bereitzustellen.<br \/>\nDer Zugriff erfolgt \u00fcber eine eigens entwickelte Weboberfl\u00e4che, \u00fcber die eine datenschutzkonforme Nutzung und eine direkte Anbindung an den IT-Support sichergestellt wird.<\/p>\n<p>&nbsp;<\/p>\n<h3>Changes (Neueste zuerst)<\/h3>\n<p>&nbsp;<\/p>\n<p><ul class=\"display-posts-listing\"><li class=\"listing-item\"><a class=\"title\" href=\"https:\/\/blog.rwth-aachen.de\/itc-changes\/2026\/06\/29\/erster-produktivrelease-nach-oeffentlicher-testphase-1-0-0\/\">Erster Produktivrelease nach \u00f6ffentlicher Testphase [1.0.0]<\/a><\/li><li class=\"listing-item\"><a class=\"title\" href=\"https:\/\/blog.rwth-aachen.de\/itc-changes\/2026\/04\/22\/neues-modell-gpt-5-2-automatische-stoerungsmeldungen-und-verbesserte-dokumentensuche\/\">Neues Modell (GPT-5.2), Integration von St\u00f6rungsmeldungen und verbesserte Dokumentensuche<\/a><\/li><li class=\"listing-item\"><a class=\"title\" href=\"https:\/\/blog.rwth-aachen.de\/itc-changes\/2025\/10\/15\/einrichtung-der-chatweiche\/\">Einrichtung der Chatweiche<\/a><\/li><li class=\"listing-item\"><a class=\"title\" href=\"https:\/\/blog.rwth-aachen.de\/itc-changes\/2025\/08\/20\/nutzung-von-gpt-5-chat\/\">Integration von GPT-5 Chat<\/a><\/li><li class=\"listing-item\"><a class=\"title\" href=\"https:\/\/blog.rwth-aachen.de\/itc-changes\/2025\/05\/07\/erreichbar-ueber-it-center-websites\/\">Erreichbar \u00fcber die Footer der IT Center Websites<\/a><\/li><li class=\"listing-item\"><a class=\"title\" href=\"https:\/\/blog.rwth-aachen.de\/itc-changes\/2025\/04\/08\/einfuehrung-ritchy\/\">Einf\u00fchrung Ritchy<\/a><\/li><\/ul><\/p>","protected":false},"excerpt":{"rendered":"<p>Ritchy ist ein KI-gest\u00fctzter Chatbot des IT-ServiceDesks zur Unterst\u00fctzung bei Anfragen rund um die IT-Services des IT Centers. Der Service basiert auf modernen Sprachmodellen aus Microsoft Azure OpenAI und nutzt [&hellip;]<\/p>\n","protected":false},"author":6512,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"c2c_always_allow_admin_comments":false,"footnotes":""},"class_list":["post-791","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.8 - aioseo.com -->\n\t<meta name=\"description\" content=\"Ritchy ist nun \u00fcber IT Center Help erreichbar Sprachmodell: 4o Mini \u00d6ffentlicher Zugriff au\u00dferhalb der regul\u00e4ren \u00d6ffnungszeiten \u00fcber den Chat-Support\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<link rel=\"canonical\" href=\"https:\/\/blog.rwth-aachen.de\/itc-changes\/2025\/04\/08\/einfuehrung-ritchy\/\" \/>\n\t<meta name=\"generator\" content=\"All in One SEO (AIOSEO) 4.9.8\" \/>\n\t\t<meta property=\"og:locale\" content=\"de_DE\" \/>\n\t\t<meta property=\"og:site_name\" content=\"IT Center Changes - 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