{"id":892,"date":"2025-10-15T08:00:48","date_gmt":"2025-10-15T06:00:48","guid":{"rendered":"https:\/\/blog.rwth-aachen.de\/itc-changes\/?p=892"},"modified":"2025-11-05T16:14:59","modified_gmt":"2025-11-05T15:14:59","slug":"einrichtung-der-chatweiche","status":"publish","type":"post","link":"https:\/\/blog.rwth-aachen.de\/itc-changes\/2025\/10\/15\/einrichtung-der-chatweiche\/","title":{"rendered":"Einrichtung der Chatweiche"},"content":{"rendered":"<p><\/p>\n<ul>\n<li>W\u00e4hrend der Erreichbarkeitszeiten ist nun eine Chatweiche eingerichtet<\/li>\n<li>Bei der Auswahl der Support-Chat-Funktion auf der IT Center Webseite, auf IT Center Help, oder in RWTHmoodle k\u00f6nnen Nutzende nun ausw\u00e4hlen, ob sie mit Ritchy oder Mitarbeitenden des IT ServiceDesks chatten m\u00f6chten\n<p><div id=\"attachment_976\" style=\"width: 678px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-976\" class=\"wp-image-976 size-full\" src=\"https:\/\/blog.rwth-aachen.de\/itc-changes\/files\/2025\/10\/Screenshot-2025-11-05-160720.png\" alt=\"Bild der Chatweiche\" width=\"668\" height=\"622\" srcset=\"https:\/\/blog.rwth-aachen.de\/itc-changes\/files\/2025\/10\/Screenshot-2025-11-05-160720.png 668w, https:\/\/blog.rwth-aachen.de\/itc-changes\/files\/2025\/10\/Screenshot-2025-11-05-160720-300x279.png 300w\" sizes=\"auto, (max-width: 668px) 100vw, 668px\" \/><p id=\"caption-attachment-976\" class=\"wp-caption-text\">Quelle: <a href=\"https:\/\/omnic-chat.itc.rwth-aachen.de\/chat\/?referrer=https%3A%2F%2Fhelp.itc.rwth-aachen.de%2Fen%2F\">IT Center Help<\/a><\/p><\/div><\/li>\n<\/ul>\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>W\u00e4hrend der Erreichbarkeitszeiten ist nun eine Chatweiche eingerichtet Bei der Auswahl der Support-Chat-Funktion auf der IT Center Webseite, auf IT Center Help, oder in RWTHmoodle k\u00f6nnen Nutzende nun ausw\u00e4hlen, ob [&hellip;]<\/p>\n","protected":false},"author":6512,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"c2c_always_allow_admin_comments":false,"footnotes":""},"categories":[27],"tags":[],"class_list":["post-892","post","type-post","status-publish","format-standard","hentry","category-ritchy"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/blog.rwth-aachen.de\/itc-changes\/wp-json\/wp\/v2\/posts\/892","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.rwth-aachen.de\/itc-changes\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.rwth-aachen.de\/itc-changes\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.rwth-aachen.de\/itc-changes\/wp-json\/wp\/v2\/users\/6512"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.rwth-aachen.de\/itc-changes\/wp-json\/wp\/v2\/comments?post=892"}],"version-history":[{"count":6,"href":"https:\/\/blog.rwth-aachen.de\/itc-changes\/wp-json\/wp\/v2\/posts\/892\/revisions"}],"predecessor-version":[{"id":979,"href":"https:\/\/blog.rwth-aachen.de\/itc-changes\/wp-json\/wp\/v2\/posts\/892\/revisions\/979"}],"wp:attachment":[{"href":"https:\/\/blog.rwth-aachen.de\/itc-changes\/wp-json\/wp\/v2\/media?parent=892"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.rwth-aachen.de\/itc-changes\/wp-json\/wp\/v2\/categories?post=892"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.rwth-aachen.de\/itc-changes\/wp-json\/wp\/v2\/tags?post=892"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}