IT Center Blog

Kategorie: ‘General’

Fast, Organized, Reliable – Our Ticket Portal

August 17th, 2022 | by

Whether it be about eduroam, VPN, RWTH Single-Sign-On or RWTHonline, if you have questions about the IT services of RWTH Aachen University, we are there to assist you. Our main purpose is not only to inform you about news, changes, malfunctions or maintenance, with our IT-ServiceDesk we are also your direct point of contact in case you have any questions or problems. As the central contact point for students, employees, institutes and cooperation partners of RWTH Aachen University, the requests we receive are numerous and particularly diverse. To ensure that every inquiry can be answered quickly and reliably, we use a so-called ticket system. This system is the central communication interface between us and you. But not only we benefit from this tool, you can also use it. In this post, we will show you how to do so and what advantages our ticket portal has up its sleeve for you.

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Making Video Conferences More Efficient – Roles in Online Meetings 3/4

August 10th, 2022 | by
Illustration of a video conference with different participants

Source: Pixabay

In our blog series “Making video conferences more efficient” we have already reported on useful tools and shared first tips for better online meetings with you.

In this blog post, we will inform you about the different meeting roles of the participants, which also contribute to making a meeting more efficient.

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Changed Opening Hours of the IT-ServiceDesk on August 12, 2022

August 8th, 2022 | by

Due to an internal event, the IT-ServiceDesk will be open on Friday, August 12, 2022 at limited hours.

Laptop and telephone on yellow background

Source: Freepik

On this day, our locations below will be open for you at the following times:

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The IT Center Picture Puzzle: Service & Communication Department

August 3rd, 2022 | by
Interview photo with the Head of Department Service & Communication

Source: Own illustration

#MeetMeWednesday: We continue with our series “The IT Center Picture Puzzle“. This time we have an exciting interview with the head of department Sarah Grzemski in store for you.

The word “communication” is synonymous with the Service & Communication (SeKo) department. The reason for this will be presented to you in the current blog post. We provide exciting insights behind the various scenes of the department, which, by the way, do not only consist of support requests 😊 …. We present what makes the department special and what current projects and developments are currently in the pipeline. Be curious!

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Email Security – The Smtp Protocol and Its Problems (Sending and Receiving)

 Technical graphic for receiving and sending e-mails

Source: Freepik

In our first article on the topic of e-mail security, we gave an insight into the historical development of e-mail. We briefly explained how e-mail exchange works and referred to the statistics of the e-mail service at RWTH Aachen University.

Today we’ll tell you about the transmission protocol “Simple Mail Transfer Protocol” (SMTP) and its pitfalls.

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The Return of the IT-ServiceDesk

July 25th, 2022 | by
Graphic of the help offered by the IT-ServiceDesk

Don’t delay, ask the IT-ServiceDesk today!
Source: Own Illustration

The wait is over. After two long years, on 01.08.2022 the time has finally come. The IT-ServiceDesk will once again be available for your questions and concerns at the locations* “Seffenter Weg 23” and “SuperC” with the full range of services.

Since change is always part of adjustment, not everything is exactly the same as it was two years ago. We have summarized for you which services we will be offering at our various locations from August 1, 2022, what the opening hours will be and which hygiene measures will apply.



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Keeping Cool in the (Home)Office – Our 5 Tips for Hot Days.

Person sits strained at the desk in front of the fan

Summer Office
Source: Pixabay


Many people love the summer temperatures. But hot days in the (home) office can also be very exhausting.

When the air stands still and the thermometer rises to 25 degrees+, it’s not easy to stay productive. We feel listless, tired and our ability to concentrate decreases.

We have collected five simple tips for you that will help you to keep cool. Read the rest of this entry »

API in DNS-Admin

July 13th, 2022 | by
Abstract representation of a programming interface based on shapes

Source: Pixabay

From now on, Application Programming Interface-Tokens (API-Tokens) simplify and automate the processes in DNS. Changes can now be easily accessed via the DNS admin using API tokens from a script or other software. One advantage that results from this: Time and clicks will be saved.

We have summarized for you what exactly is behind this and how the whole thing works.

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The IT Center Picture Puzzle: Computational Science & Engineering (CSE) Department

June 3rd, 2022 | by
Interview with CSE Department

Source: Own Illustration

#MeetMeWednesday: Our series “The IT Center Picture Puzzle” went into the third round and we were again looking for a word on our social media channels that stands for a department of the IT Center.

We were looking for five letters and the word “Lehre” (teaching) – did you guess it? In this blog post, we present not only the solution word, but also the corresponding interview with the Computational Science & Engineering (CSE) department. In this interview, you will learn more about the fields of activity and gain exciting insights into the diverse department of the IT Center.

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Making Video Conferences More Efficient – Tips for Better Online Meetings 2/4

Online video conference illustrated on laptop with 12 participants


An online meeting wants to be well prepared. To help you organize better meetings, we’ll give you a few tips in this post.

Due to the ongoing Corona pandemic, many meetings continue to take place online. Even after the pandemic, it is likely that online meetings will continue to be implemented as they offer many benefits.

In our last article in this series “Making Video Conferences more efficient – Tools for Online Meetings”, we already introduced you to the right tools. Read the rest of this entry »