IT Center

Kategorie: ‘Mitarbeitende’

More transparency for you –
the support level is now viewable in the ticket portal

July 28th, 2021 | by
Screenshot of the overview page in the ticket portal

Image: Pixabay

The IT-ServiceDesk is the central point of contact for all questions relating to the IT Center’s IT services. The support requests we receive every day are very diverse. To avoid losing track of them, all requests are recorded as “tickets”, assigned a unique ticket number/reference number for further tracking, and stored in an IT service management tool for further processing. To increase the transparency of ticket processing for our users, the IT Center offers a web interface to the Ticket-Portal.
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NFDI Consortia Funding – Who is actually NFDI-MatWerk?

July 27th, 2021 | by
Cover Image MatWerk

Picture: NFDI-MatWerk

In our last article Eight NFDI consortia with RWTH participation are funded by the DFG! we reported on the funding decision of the Joint Science Conference (GWK) within the framework of the National Research Data Infrastructure (NFDI).  As one of ten consortia – eight of them with RWTH participation – NFDI-MatWerk now receives a five-year grant for the infrastructure development of a common materials research data space. In our new blog post, we introduce you to the initiative. Read the rest of this entry »

One Platform – All Events!

July 26th, 2021 | by
Screenshot Homepage IT Center Events

Die IT Center Eventseiten

The IT Center, as the central IT service provider of RWTH Aachen University, offers a number of continuing education and information events. Unfortunately, since last year, due to COVID-19, barely any events can take place or have been replaced by an online format. We used the time gained by this to build a brand new, clearly arranged website for you, which informs you at a glance about all events around the IT Center.

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Our “About IT” module 2021

July 23rd, 2021 | by
Student at the laptop

Picture: Pixabay

At the IT Center, everything is about technology – but what is behind it in detail?

This and much more was exactly what the new office management trainees of the RWTH Aachen University learned at the About IT module on 11 January 2021. Whether RWTHmoodle or IdentityManagement – employees and trainees very often have to deal with various IT services at RWTH Aachen University and the IT Center is the central point of contact for this. Read the rest of this entry »

Dark Data – Data that no one knows about anymore

July 21st, 2021 | by
Eisberg von oben. Unter der Oberfläche liegt der Großteil des Eisberges verborgen.

There is more hidden beneath the surface than we are actually aware of. This applies not only to icebergs, but also to stored data. (Photo: Unsplash)

“Keeping order is not difficult. Cleaning up, on the other hand, is very difficult.” That’s kind of the saying, isn’t it? No matter how you spin the proverb, this principle applies not only to children’s rooms and closets, it also applies to our digital memories, and many people are not yet aware of this. Just because we can’t touch digitized data doesn’t mean it doesn’t waste space or energy. In Germany, around 66 percent of the data held is “dark” and lies below the surface of users’ consciousness. Read this article to find out what this is all about.

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Safe on the Internet: Certificate change of RWTH Single Sign-On

July 19th, 2021 | by
certificate SSO

Securely connected? A look at the URL and a click on the lock symbol will show you!

“The connection is secure” – These words contain a short but revealing piece of information. A valid certificate for a website indicates if it has a secure connection and sensitive data, such as passwords or bank data, are transmitted in a protected environment – this is also the case with RWTH Single Sign-On. The certificate for has now been replaced, as the existing one expires on July 28, 2021. Have you noticed this? Some services were temporarily unavailable during the changeover, but are now running again. We’ll show you why it’s worth taking a look at the certificate and what you should keep in mind when using the RWTH Single Sign-On. Read the rest of this entry »

That’s it: The IT Center EM 2021 Riddle

July 16th, 2021 | by

Soccer on grassAs of Sunday, 11 July 2021 23:55, it is official: The Italian national team has won the title at the European Championship 2021. Italy defeated England by a 3-2 score after a dramatic penalty shoot-out during the final match.

11 countries, 24 teams, 51 matches, 142 goals – including 11 own goals and 8 overtimes with 4 penalty shootouts – it was an exciting and emotional European Championship.

Congratulations to Italy for winning the European Championship! Read the rest of this entry »

The IT-ServiceDesk is reopening for personal support!

July 15th, 2021 | by

Photo: Pixabay

We can finally welcome you in person again! Our IT ServiceDesk is reopening and you can get our assistance directly on site. Read the rest of this entry »

ISC High Performance 2021 Digital –
The largest virtual community meeting for hpc

July 14th, 2021 | by
Laptop, plant, cup and pad on a table.

Live at ISC21

This year, the International Supercomputing Conference (ISC) was once again held digitally from June 24 to July 2, 2021. With more than 3,500 attendees and exhibiting companies, this year’s ISC 2021 Digital is the largest virtual community gathering for High Performance Computing (HPC), Machine Learning (ML) and High Performance Data Analytics (HPDA). Read the rest of this entry »

New layout for PasswordReset

July 13th, 2021 | by

Picture: Pixabay

Who does not know it? With all the passwords and usernames you have to remember, it can easily happen that you suddenly can’t remember anything when logging in.

Fortunately, this is not a problem at all because there is the possibility to set a new password before logging into the RWTH Single Sign-On or to have the username sent to you. After logging into the RWTH Single Sign-On account, you can then set passwords for all other services in IdM Selfservice. Read the rest of this entry »