{"id":10008,"date":"2021-09-28T12:00:06","date_gmt":"2021-09-28T10:00:06","guid":{"rendered":"https:\/\/blog.rwth-aachen.de\/itc\/?p=10008"},"modified":"2023-07-24T11:20:38","modified_gmt":"2023-07-24T09:20:38","slug":"it-servicedesk-2","status":"publish","type":"post","link":"https:\/\/blog.rwth-aachen.de\/itc\/en\/2021\/09\/28\/it-servicedesk-2\/","title":{"rendered":"Restricted opening hours of IT-ServiceDesk on October 1st 2021"},"content":{"rendered":"<div class=\"twoclick_social_bookmarks_post_10008 social_share_privacy clearfix 1.6.4 locale-en_US sprite-en_US\"><\/div><div class=\"twoclick-js\"><script type=\"text\/javascript\">\/* <![CDATA[ *\/\njQuery(document).ready(function($){if($('.twoclick_social_bookmarks_post_10008')){$('.twoclick_social_bookmarks_post_10008').socialSharePrivacy({\"txt_help\":\"Wenn Sie diese Felder durch einen Klick aktivieren, werden Informationen an Facebook, Twitter, Flattr, Xing, t3n, LinkedIn, Pinterest oder Google eventuell ins Ausland \\u00fcbertragen und unter Umst\\u00e4nden auch dort gespeichert. N\\u00e4heres erfahren Sie durch einen Klick auf das <em>i<\\\/em>.\",\"settings_perma\":\"Dauerhaft aktivieren und Daten\\u00fcber-tragung zustimmen:\",\"info_link\":\"http:\\\/\\\/www.heise.de\\\/ct\\\/artikel\\\/2-Klicks-fuer-mehr-Datenschutz-1333879.html\",\"uri\":\"https:\\\/\\\/blog.rwth-aachen.de\\\/itc\\\/en\\\/2021\\\/09\\\/28\\\/it-servicedesk-2\\\/\",\"post_id\":10008,\"post_title_referrer_track\":\"Restricted+opening+hours+of+IT-ServiceDesk+on+October+1st+2021\",\"display_infobox\":\"on\"});}});\n\/* ]]> *\/<\/script><\/div><p><div id=\"attachment_10009\" style=\"width: 310px\" class=\"wp-caption alignright\"><a href=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2021\/09\/support-1699892_1920.png\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-10009\" class=\"wp-image-10009 size-medium\" src=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2021\/09\/support-1699892_1920-300x156.png\" alt=\"Symbolic picture: Lettering &quot;SUPPORT&quot; with a smiling smiley face full of the O\" width=\"300\" height=\"156\" srcset=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2021\/09\/support-1699892_1920-300x156.png 300w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2021\/09\/support-1699892_1920-1024x532.png 1024w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2021\/09\/support-1699892_1920-768x399.png 768w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2021\/09\/support-1699892_1920-1536x798.png 1536w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2021\/09\/support-1699892_1920.png 1920w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><p id=\"caption-attachment-10009\" class=\"wp-caption-text\">Source: <a href=\"https:\/\/pixabay.com\/de\/illustrations\/support-headset-unterst%C3%BCtzung-hilfe-1699892\/\">Pixabay<\/a><\/p><\/div><\/p>\n<p>Due to an internal event, the opening hours of the IT-ServiceDesk will be restricted on Friday,<strong> October 1<sup>st<\/sup> 2021.<\/strong><\/p>\n<p>How you can reach us on this day:<\/p>\n<ul>\n<li><strong>By phone from 7:30 am to 4:00 pm: <\/strong>You can reach us easily and reliably by phone via the number <strong>+49 241\/80-24680.<\/strong><\/li>\n<li><strong>By e-mail: <\/strong>You can also contact us by e-mail at <a href=\"mailto:servicedesk@itc.rwth-aachen.de\">servicedesk@itc.rwth-aachen.de<\/a>.<\/li>\n<li><strong>Chat support is closed on this day.<\/strong><\/li>\n<\/ul>\n<p>On this day, longer waiting and processing times must be expected, as not all employees are available due to the in-house event.<\/p>\n<p><strong>We therefore ask for a little patience on the phone<\/strong>.<\/p>\n<p>Thank you for your understanding. From Monday, October 4<sup>th<\/sup> 2021, we will be available again in full staff at our <a href=\"https:\/\/www.itc.rwth-aachen.de\/cms\/it-center\/Services\/Support-Moeglichkeiten\/IT-ServiceDesk\/~sqqto\/Kontakt-Oeffnungszeiten\/?lidx=1\">usual opening hours<\/a>.<\/p>\n<p>&nbsp;<\/p>\n<p>Responsible for the content of this article is Kerstin Kesper.<\/p>","protected":false},"excerpt":{"rendered":"<p>Due to an internal event, the opening hours of the IT-ServiceDesk will be restricted on Friday, October 1st 2021. How you can reach us on this day: By phone from [&hellip;]<\/p>\n","protected":false},"author":2051,"featured_media":10009,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"c2c_always_allow_admin_comments":false,"footnotes":""},"categories":[306],"tags":[],"class_list":["post-10008","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ankuendigungen"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/posts\/10008","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/users\/2051"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/comments?post=10008"}],"version-history":[{"count":8,"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/posts\/10008\/revisions"}],"predecessor-version":[{"id":16533,"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/posts\/10008\/revisions\/16533"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/media\/10009"}],"wp:attachment":[{"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/media?parent=10008"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/categories?post=10008"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/tags?post=10008"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}