{"id":12338,"date":"2022-07-25T12:00:29","date_gmt":"2022-07-25T10:00:29","guid":{"rendered":"https:\/\/blog.rwth-aachen.de\/itc\/?p=12338"},"modified":"2023-07-24T11:18:22","modified_gmt":"2023-07-24T09:18:22","slug":"the-return-of-the-it-servicedesk","status":"publish","type":"post","link":"https:\/\/blog.rwth-aachen.de\/itc\/en\/2022\/07\/25\/the-return-of-the-it-servicedesk\/","title":{"rendered":"The Return of the IT-ServiceDesk"},"content":{"rendered":"<div class=\"twoclick_social_bookmarks_post_12338 social_share_privacy clearfix 1.6.4 locale-en_US sprite-en_US\"><\/div><div class=\"twoclick-js\"><script type=\"text\/javascript\">\/* <![CDATA[ *\/\njQuery(document).ready(function($){if($('.twoclick_social_bookmarks_post_12338')){$('.twoclick_social_bookmarks_post_12338').socialSharePrivacy({\"txt_help\":\"Wenn Sie diese Felder durch einen Klick aktivieren, werden Informationen an Facebook, Twitter, Flattr, Xing, t3n, LinkedIn, Pinterest oder Google eventuell ins Ausland \\u00fcbertragen und unter Umst\\u00e4nden auch dort gespeichert. N\\u00e4heres erfahren Sie durch einen Klick auf das <em>i<\\\/em>.\",\"settings_perma\":\"Dauerhaft aktivieren und Daten\\u00fcber-tragung zustimmen:\",\"info_link\":\"http:\\\/\\\/www.heise.de\\\/ct\\\/artikel\\\/2-Klicks-fuer-mehr-Datenschutz-1333879.html\",\"uri\":\"https:\\\/\\\/blog.rwth-aachen.de\\\/itc\\\/en\\\/2022\\\/07\\\/25\\\/the-return-of-the-it-servicedesk\\\/\",\"post_id\":12338,\"post_title_referrer_track\":\"The+Return+of+the+IT-ServiceDesk\",\"display_infobox\":\"on\"});}});\n\/* ]]> *\/<\/script><\/div><p><div id=\"attachment_12394\" style=\"width: 310px\" class=\"wp-caption alignright\"><a href=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2022\/07\/IT-ServiceDesk-1.png\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-12394\" class=\"wp-image-12394 size-medium\" src=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2022\/07\/IT-ServiceDesk-1-300x200.png\" alt=\"Graphic of the help offered by the IT-ServiceDesk\" width=\"300\" height=\"200\" srcset=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2022\/07\/IT-ServiceDesk-1-300x200.png 300w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2022\/07\/IT-ServiceDesk-1.png 672w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><p id=\"caption-attachment-12394\" class=\"wp-caption-text\">Don\u2019t delay, ask the IT-ServiceDesk today! <br \/>Source: Own Illustration<\/p><\/div><\/p>\n<p>The wait is over. After two long years, on 01.08.2022 the time has finally come. The <a href=\"https:\/\/help.itc.rwth-aachen.de\/en\/service\/b734502cd73e4201b1f763a65a61bf9c\/article\/cbf1b80232b34626bbd53dda48578c09\/\">IT-ServiceDesk<\/a> will once again be available for your questions and concerns at the locations* &#8220;Seffenter Weg 23&#8221; and &#8220;SuperC&#8221; with the full range of services.<\/p>\n<p>Since change is always part of adjustment, not everything is exactly the same as it was two years ago. We have summarized for you which services we will be offering at our various locations from August 1, 2022, what the opening hours will be and which hygiene measures will apply.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><!--more--><\/p>\n<h3><span style=\"color: #00549f;\"><strong>Accessibility of the IT-ServiceDesk<\/strong><\/span><\/h3>\n<p>You can reach the IT-Service Desk by phone, chat or e-mail at the following times:<\/p>\n<p><strong><span style=\"color: #00549f;\">Monday &#8211; Thursday: 7:30 am &#8211; 6 pm<\/span><\/strong><br \/>\n<strong><span style=\"color: #00549f;\">Friday: 7:30 am &#8211; 4 pm &amp; 4 \u2013 6 pm only via E-Mail<\/span><\/strong><\/p>\n<p><strong>E-Mail:<\/strong> <a href=\"mailto:servicedesk@itc.rwth-aachen.de\">servicedesk@itc.rwth-aachen.de<\/a><br \/>\n<strong>Phone<\/strong>: +49 241 80 24680<br \/>\n<strong>Chat:<\/strong>\u00a0You can find this button on our <a href=\"https:\/\/www.itc.rwth-aachen.de\/cms\/~rbnjb\/it-center\/lidx\/1\/\">website<\/a>, in <a href=\"https:\/\/help.itc.rwth-aachen.de\/en\/service\/b734502cd73e4201b1f763a65a61bf9c\/\">IT Center Help<\/a>, <a href=\"https:\/\/moodle.rwth-aachen.de\/?lang=en\">RWTHmoodle<\/a> or in the <a href=\"https:\/\/help.itc.rwth-aachen.de\/en\/service\/rhtxrjubsj8m\/\">RWTHApp.<\/a><br \/>\n<a href=\"https:\/\/omnic-chat.itc.rwth-aachen.de\/chat\/\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-12392\" src=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2022\/07\/Blog-1.png\" alt=\"Blue button with white figure and the word chat\" width=\"52\" height=\"81\" \/><\/a><\/p>\n<hr \/>\n<h3><\/h3>\n<p>&nbsp;<\/p>\n<h3><span style=\"color: #00549f;\">Personal Support at the Seffenter Weg 23\u00a0<\/span><\/h3>\n<p>If you need our personal assistance with a service, it will be possible from 01.08.2022 during the following opening hours:<\/p>\n<p><strong><span style=\"color: #00549f;\">Monday &#8211; Thursday: 7:30 am &#8211; 6 pm<\/span><\/strong><br \/>\n<strong><span style=\"color: #00549f;\">Friday: 7:30 am &#8211; 4 pm<\/span><\/strong><\/p>\n<p>You do <u><strong>not need an appointment<\/strong><\/u> for the following services:<\/p>\n<ul>\n<li>Acceptance of DFN <a href=\"https:\/\/help.itc.rwth-aachen.de\/en\/service\/81a55cea5f2b416892901cf1736bcfc7\/article\/cb524e1413484fdfb243f07353570aea\/\">user certificates<\/a> &amp; DFN <a href=\"https:\/\/help.itc.rwth-aachen.de\/en\/service\/81a55cea5f2b416892901cf1736bcfc7\/article\/97f2d01d408740218d7de8bef6293f6a\/\">server certificates<\/a><\/li>\n<li>\u00a0Sale of <a href=\"https:\/\/www.luis.uni-hannover.de\/de\/services\/kurse-beratung-und-support\/handbuecher\/it-handbuecher-und-ebooks\/\">eBooks<\/a>** on various topics such as software, operating systems &amp; programming<\/li>\n<li>General consulting (e.g. resetting and retrieving passwords). Assistance will be contactless if possible or we will accept the sanitized device.<\/li>\n<li>Collection of reserved laptops from the <a href=\"https:\/\/help.itc.rwth-aachen.de\/en\/service\/045675ee2f894dbc8e95486352913956\/\">Laptop-Rental-Pool<\/a><\/li>\n<\/ul>\n<p>Students<strong> <u>need an appointment <\/u><\/strong>for the following service:<\/p>\n<ul>\n<li>Set-up and installations of end devices (e.g. WLAN, VPN, e-mail, selected software) as part of the Treffpunkt mobile Ger\u00e4te (<a href=\"https:\/\/help.itc.rwth-aachen.de\/en\/service\/12297c5c8db8459f8d6b2aeeb5084d48\/article\/1efd906acf764c06a9de651c9bb5c084\/\">TreMoGe<\/a>)<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<div id=\"attachment_12395\" style=\"width: 310px\" class=\"wp-caption alignright\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-12395\" class=\"wp-image-12395 size-medium\" src=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2022\/07\/2014-08-18_wp_tremoge-flyer_Neu-1-e1658482202887-300x216.png\" alt=\"flyer with icons and text about the service TreMoGe\" width=\"300\" height=\"216\" srcset=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2022\/07\/2014-08-18_wp_tremoge-flyer_Neu-1-e1658482202887-300x216.png 300w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2022\/07\/2014-08-18_wp_tremoge-flyer_Neu-1-e1658482202887-1024x738.png 1024w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2022\/07\/2014-08-18_wp_tremoge-flyer_Neu-1-e1658482202887-768x554.png 768w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2022\/07\/2014-08-18_wp_tremoge-flyer_Neu-1-e1658482202887-1536x1107.png 1536w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2022\/07\/2014-08-18_wp_tremoge-flyer_Neu-1-e1658482202887-2048x1476.png 2048w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><p id=\"caption-attachment-12395\" class=\"wp-caption-text\">Treffpunkt Mobile Ger\u00e4te <br \/>Source: Own Illustration<\/p><\/div>\n<h3><span style=\"color: #00549f;\">TreMoGe<\/span><\/h3>\n<p><strong>\u00a0<\/strong>The <a href=\"https:\/\/sharepoint.ecampus.rwth-aachen.de\/vo\/tremoge\/SitePages\/Homepage.aspx#&amp;panel1-1\">TreMoGe<\/a> serves as a central point of contact for anyone seeking help with setting up and using IT services on mobile devices. This includes, for example, software installations or setting up e-mail clients as well as the configuration of other basic IT services.<\/p>\n<p><strong><u><br \/>\nService hours for Students: <\/u><\/strong><\/p>\n<p>Consultation hours are offered at the times listed below.<\/p>\n<p>Depending on the scope of your request, you have the possibility to book time slots of 15 minutes or 60 minutes via the <a href=\"https:\/\/sharepoint.ecampus.rwth-aachen.de\/vo\/tremoge\/SitePages\/Homepage.aspx#&amp;panel1-1\">TreMoGe calendar<\/a>:<\/p>\n<p><strong><span style=\"color: #00549f;\">Monday: 9:30 am &#8211; 1 pm<\/span><\/strong><br \/>\n<strong><span style=\"color: #00549f;\">Tuesday: 1 pm &#8211; 4 pm<\/span><\/strong><br \/>\n<strong><span style=\"color: #00549f;\">Wednesday: closed<\/span><\/strong><br \/>\n<strong><span style=\"color: #00549f;\">Thursday: 9 am &#8211; 12:30 pm<\/span><\/strong><br \/>\n<strong><span style=\"color: #00549f;\">Friday: 12:30 pm &#8211; 4 pm<\/span><\/strong><\/p>\n<p><strong><u>Service hours for employees:<\/u><\/strong><\/p>\n<p>Employees can simply drop in <u><strong>without an appointment<\/strong><\/u> during general business hours.<\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<h3><\/h3>\n<p>&nbsp;<\/p>\n<h3><span style=\"color: #00549f;\">Personal Support at the SuperC\u00a0<\/span><\/h3>\n<p>Our IT-ServiceDesk at Templergraben 57 is open at the following times:<\/p>\n<p><strong><span style=\"color: #00549f;\">Monday: 7:30 am &#8211; 12 pm<\/span><\/strong><br \/>\n<strong><span style=\"color: #00549f;\">Tuesday: 7:30 am &#8211; 12 pm<\/span><\/strong><br \/>\n<strong><span style=\"color: #00549f;\">Wednesday: closed<\/span><\/strong><br \/>\n<strong><span style=\"color: #00549f;\">Thursday: 12 pm &#8211; 4 pm<\/span><\/strong><br \/>\n<strong><span style=\"color: #00549f;\">Friday: 7:30 am &#8211; 12 pm<\/span><\/strong><\/p>\n<p>You do <u><strong>not need an appointment<\/strong><\/u> for the following services:<\/p>\n<ul>\n<li>Acceptance of DFN <a href=\"https:\/\/help.itc.rwth-aachen.de\/en\/service\/81a55cea5f2b416892901cf1736bcfc7\/article\/cb524e1413484fdfb243f07353570aea\/\">user certificates<\/a> &amp; DFN <a href=\"https:\/\/help.itc.rwth-aachen.de\/en\/service\/81a55cea5f2b416892901cf1736bcfc7\/article\/97f2d01d408740218d7de8bef6293f6a\/\">server certificates<\/a> (ZHV-employees contact the ZHV Helpdesk)<\/li>\n<li>General consulting (e.g. resetting and retrieving passwords). Assistance will be contactless if possible or we will accept the sanitized device<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<hr \/>\n<h3><\/h3>\n<p>&nbsp;<\/p>\n<h3><span style=\"color: #00549f;\">What Else Should Be Considered?<\/span><\/h3>\n<p>For your protection and ours, we ask you to continue to wear mouth and nose protection and keep your distance from each other.<\/p>\n<p>We are looking forward to supporting you and to be there for you personally again in August. Stay healthy!<\/p>\n<h5>* The location at Wendlingweg 10 remains closed.<br \/>\n** The sale of CDs and manuals in printed form has been discontinued.<\/h5>\n<p><strong>\u00a0<\/strong>Responsible for the content of this article are <a href=\"https:\/\/www.itc.rwth-aachen.de\/cms\/IT-Center\/IT-Center\/Team\/~epvp\/Mitarbeiter-CAMPUS-\/?gguid=0x5EDD86759031544CBAD16793B535C64A&amp;allou=1&amp;lidx=1\">Sara Erdem<\/a> and <a href=\"https:\/\/www.itc.rwth-aachen.de\/cms\/IT-Center\/IT-Center\/Team\/~epvp\/Mitarbeiter-CAMPUS-\/?gguid=0x592B0D17C73A1249AC2C233FADF6EE96&amp;allou=1&amp;lidx=1\">Janin Vreydal<\/a>.<\/p>","protected":false},"excerpt":{"rendered":"<p>Sorry, this entry is only available in Deutsch.<\/p>\n","protected":false},"author":3351,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"c2c_always_allow_admin_comments":false,"footnotes":""},"categories":[305],"tags":[166,120,122,506,362,507],"class_list":["post-12338","post","type-post","status-publish","format-standard","hentry","category-themen","tag-beratung","tag-it-servicedesk","tag-oeffnungszeiten","tag-persoenlicher-support","tag-superc","tag-tremoge"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.8 - aioseo.com -->\n\t<meta name=\"description\" content=\"Don\u2019t delay, ask the IT-ServiceDesk today! 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Since change is always part\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<meta name=\"author\" content=\"Iglauer Janin\"\/>\n\t<meta name=\"keywords\" content=\"beratung,it-servicedesk,\u00f6ffnungszeiten,pers\u00f6nlicher support,superc,tremoge,topic\" \/>\n\t<link rel=\"canonical\" href=\"https:\/\/blog.rwth-aachen.de\/itc\/en\/2022\/07\/25\/the-return-of-the-it-servicedesk\/\" \/>\n\t<meta name=\"generator\" content=\"All in One SEO (AIOSEO) 4.9.8\" \/>\n\t\t<meta property=\"og:locale\" content=\"en_US\" \/>\n\t\t<meta property=\"og:site_name\" content=\"IT Center Blog \u2022\" \/>\n\t\t<meta property=\"og:type\" content=\"article\" \/>\n\t\t<meta property=\"og:title\" content=\"The Return of the IT-ServiceDesk \u2022 IT Center Blog\" \/>\n\t\t<meta property=\"og:description\" content=\"Don\u2019t delay, ask the IT-ServiceDesk today! Source: Own Illustration The wait is over. After two long years, on 01.08.2022 the time has finally come. The IT-ServiceDesk will once again be available for your questions and concerns at the locations* &quot;Seffenter Weg 23&quot; and &quot;SuperC&quot; with the full range of services. Since change is always part\" \/>\n\t\t<meta property=\"og:url\" content=\"https:\/\/blog.rwth-aachen.de\/itc\/en\/2022\/07\/25\/the-return-of-the-it-servicedesk\/\" \/>\n\t\t<meta property=\"article:published_time\" content=\"2022-07-25T10:00:29+00:00\" \/>\n\t\t<meta property=\"article:modified_time\" content=\"2023-07-24T09:18:22+00:00\" \/>\n\t\t<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/itcenterrwth\" \/>\n\t\t<meta name=\"twitter:card\" content=\"summary\" \/>\n\t\t<meta name=\"twitter:site\" content=\"@ITCenterRWTH\" \/>\n\t\t<meta name=\"twitter:title\" content=\"The Return of the IT-ServiceDesk \u2022 IT Center Blog\" \/>\n\t\t<meta name=\"twitter:description\" content=\"Don\u2019t delay, ask the IT-ServiceDesk today! Source: Own Illustration The wait is over. 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