{"id":12651,"date":"2022-08-31T13:00:58","date_gmt":"2022-08-31T11:00:58","guid":{"rendered":"https:\/\/blog.rwth-aachen.de\/itc\/?p=12651"},"modified":"2023-05-12T10:21:56","modified_gmt":"2023-05-12T08:21:56","slug":"abschaltung-der-feedback-funktion","status":"publish","type":"post","link":"https:\/\/blog.rwth-aachen.de\/itc\/en\/2022\/08\/31\/abschaltung-der-feedback-funktion\/","title":{"rendered":"Deactivation of the Feedback-Function"},"content":{"rendered":"<div class=\"twoclick_social_bookmarks_post_12651 social_share_privacy clearfix 1.6.4 locale-en_US sprite-en_US\"><\/div><div class=\"twoclick-js\"><script type=\"text\/javascript\">\/* <![CDATA[ *\/\njQuery(document).ready(function($){if($('.twoclick_social_bookmarks_post_12651')){$('.twoclick_social_bookmarks_post_12651').socialSharePrivacy({\"txt_help\":\"Wenn Sie diese Felder durch einen Klick aktivieren, werden Informationen an Facebook, Twitter, Flattr, Xing, t3n, LinkedIn, Pinterest oder Google eventuell ins Ausland \\u00fcbertragen und unter Umst\\u00e4nden auch dort gespeichert. N\\u00e4heres erfahren Sie durch einen Klick auf das <em>i<\\\/em>.\",\"settings_perma\":\"Dauerhaft aktivieren und Daten\\u00fcber-tragung zustimmen:\",\"info_link\":\"http:\\\/\\\/www.heise.de\\\/ct\\\/artikel\\\/2-Klicks-fuer-mehr-Datenschutz-1333879.html\",\"uri\":\"https:\\\/\\\/blog.rwth-aachen.de\\\/itc\\\/en\\\/2022\\\/08\\\/31\\\/abschaltung-der-feedback-funktion\\\/\",\"post_id\":12651,\"post_title_referrer_track\":\"Deactivation+of+the+Feedback-Function\",\"display_infobox\":\"on\"});}});\n\/* ]]> *\/<\/script><\/div><p>&nbsp;<\/p>\n<div id=\"attachment_12668\" style=\"width: 310px\" class=\"wp-caption alignright\"><a href=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2022\/08\/board-g706b6857b_1280-1.jpg\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-12668\" class=\"wp-image-12668 size-medium\" src=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2022\/08\/board-g706b6857b_1280-1-300x200.jpg\" alt=\"Feedback written with chalk on a blackboard\" width=\"300\" height=\"200\" srcset=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2022\/08\/board-g706b6857b_1280-1-300x200.jpg 300w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2022\/08\/board-g706b6857b_1280-1-1024x682.jpg 1024w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2022\/08\/board-g706b6857b_1280-1-768x512.jpg 768w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2022\/08\/board-g706b6857b_1280-1.jpg 1280w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><p id=\"caption-attachment-12668\" class=\"wp-caption-text\">Source: <a href=\"https:\/\/pixabay.com\/de\/photos\/tafel-kreide-feedback-bewertung-3700116\/\">Pixabay<\/a><\/p><\/div>\n<p>As we already know, everything has an end at some point.<\/p>\n<p>So does our ticket feedback. After more than a year of testing, it&#8217;s time to say goodbye to our feedback function.<\/p>\n<p><!--more--><\/p>\n<p>The feedback function was introduced in February 2021 to sustainably improve our customer satisfaction. With this function, you had the opportunity to anonymously tell us whether you were satisfied with the processing of your support request.<\/p>\n<p>The evaluation has shown that the feedback was mostly positive, but unfortunately too little feedback was received for constructive improvement measures.<br \/>\nApparently, this was not the right way to collect feedback.<\/p>\n<p>We would like to take this opportunity to thank everyone who supported us and participated.<\/p>\n<p>Of course, your feedback is still important to us. Please continue to share your opinion with us via our <a href=\"https:\/\/blog.rwth-aachen.de\/itc\/en\/2022\/03\/16\/social-media-it-center-2\/\">channels<\/a>. We are always happy to receive feedback!<\/p>\n<p>&nbsp;<\/p>\n<p>Responsible for the content of this article is <a href=\"https:\/\/www.itc.rwth-aachen.de\/cms\/IT-Center\/IT-Center\/Team\/~epvp\/Mitarbeiter-CAMPUS-\/?gguid=0x5EDD86759031544CBAD16793B535C64A&amp;allou=1&amp;lidx=1\">Sara Erdem<\/a>.<\/p>","protected":false},"excerpt":{"rendered":"<p>Sorry, this entry is only available in Deutsch.<\/p>\n","protected":false},"author":4285,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"c2c_always_allow_admin_comments":false,"footnotes":""},"categories":[306,313,315],"tags":[114,112,277,113,119],"class_list":["post-12651","post","type-post","status-publish","format-standard","hentry","category-ankuendigungen","category-interviews-umfragen","category-services-support","tag-ergebnisse","tag-feedback","tag-it-center-help","tag-nutzerzufriedenheitsumfrage","tag-support"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/posts\/12651","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/users\/4285"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/comments?post=12651"}],"version-history":[{"count":11,"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/posts\/12651\/revisions"}],"predecessor-version":[{"id":15468,"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/posts\/12651\/revisions\/15468"}],"wp:attachment":[{"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/media?parent=12651"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/categories?post=12651"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/tags?post=12651"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}