{"id":12881,"date":"2022-10-12T12:00:44","date_gmt":"2022-10-12T10:00:44","guid":{"rendered":"https:\/\/blog.rwth-aachen.de\/itc\/?p=12881"},"modified":"2023-07-24T11:18:24","modified_gmt":"2023-07-24T09:18:24","slug":"geaenderte-oeffnungszeiten-des-it-servicedesks","status":"publish","type":"post","link":"https:\/\/blog.rwth-aachen.de\/itc\/en\/2022\/10\/12\/geaenderte-oeffnungszeiten-des-it-servicedesks\/","title":{"rendered":"Changed Opening Hours of the IT-ServiceDesk on October 21, 2022"},"content":{"rendered":"<div class=\"twoclick_social_bookmarks_post_12881 social_share_privacy clearfix 1.6.4 locale-en_US sprite-en_US\"><\/div><div class=\"twoclick-js\"><script type=\"text\/javascript\">\/* <![CDATA[ *\/\njQuery(document).ready(function($){if($('.twoclick_social_bookmarks_post_12881')){$('.twoclick_social_bookmarks_post_12881').socialSharePrivacy({\"txt_help\":\"Wenn Sie diese Felder durch einen Klick aktivieren, werden Informationen an Facebook, Twitter, Flattr, Xing, t3n, LinkedIn, Pinterest oder Google eventuell ins Ausland \\u00fcbertragen und unter Umst\\u00e4nden auch dort gespeichert. N\\u00e4heres erfahren Sie durch einen Klick auf das <em>i<\\\/em>.\",\"settings_perma\":\"Dauerhaft aktivieren und Daten\\u00fcber-tragung zustimmen:\",\"info_link\":\"http:\\\/\\\/www.heise.de\\\/ct\\\/artikel\\\/2-Klicks-fuer-mehr-Datenschutz-1333879.html\",\"uri\":\"https:\\\/\\\/blog.rwth-aachen.de\\\/itc\\\/en\\\/2022\\\/10\\\/12\\\/geaenderte-oeffnungszeiten-des-it-servicedesks\\\/\",\"post_id\":12881,\"post_title_referrer_track\":\"Changed+Opening+Hours+of+the+IT-ServiceDesk+on+October+21%2C+2022\",\"display_infobox\":\"on\"});}});\n\/* ]]> *\/<\/script><\/div><p>&nbsp;<\/p>\n<div id=\"attachment_12892\" style=\"width: 310px\" class=\"wp-caption alignright\"><a href=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2022\/10\/top-view-of-chat-bubbles-with-telephone-receiver-and-copy-space-2-scaled.jpg\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-12892\" class=\"wp-image-12892 size-medium\" src=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2022\/10\/top-view-of-chat-bubbles-with-telephone-receiver-and-copy-space-2-300x200.jpg\" alt=\"White receiver on blue background with speechbubbles\" width=\"300\" height=\"200\" srcset=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2022\/10\/top-view-of-chat-bubbles-with-telephone-receiver-and-copy-space-2-300x200.jpg 300w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2022\/10\/top-view-of-chat-bubbles-with-telephone-receiver-and-copy-space-2-1024x683.jpg 1024w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2022\/10\/top-view-of-chat-bubbles-with-telephone-receiver-and-copy-space-2-768x512.jpg 768w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2022\/10\/top-view-of-chat-bubbles-with-telephone-receiver-and-copy-space-2-1536x1024.jpg 1536w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2022\/10\/top-view-of-chat-bubbles-with-telephone-receiver-and-copy-space-2-2048x1365.jpg 2048w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><p id=\"caption-attachment-12892\" class=\"wp-caption-text\">Source: <a href=\"https:\/\/de.freepik.com\/fotos-kostenlos\/draufsicht-auf-chatblasen-mit-telefonhoerer-und-kopierraum_11684257.htm#page=2&amp;query=telefon&amp;from_query=telefonh%C3%B6rer&amp;position=35&amp;from_view=search&amp;track=sph\">Freepik<\/a><\/p><\/div>\n<p>Due to an internal event, the <a href=\"https:\/\/help.itc.rwth-aachen.de\/en\/service\/b734502cd73e4201b1f763a65a61bf9c\/article\/cbf1b80232b34626bbd53dda48578c09\/\">IT-ServiceDesk<\/a> will be open on Friday, <strong>October 21, 2022<\/strong> at limited hours.<\/p>\n<p>On this day, our locations Seffenter Weg 23 and SuperC will be closed for personal support. <!--more--><\/p>\n<p>&nbsp;<\/p>\n<p>The printing service and the <a href=\"https:\/\/help.itc.rwth-aachen.de\/en\/service\/045675ee2f894dbc8e95486352913956\/\">Laptop-Rental-Pool<\/a> are not available on this day.<br \/>\nFurthermore, the submission of <a href=\"https:\/\/help.itc.rwth-aachen.de\/en\/service\/81a55cea5f2b416892901cf1736bcfc7\/article\/cb524e1413484fdfb243f07353570aea\/\">DFN user certificates<\/a> won\u2019t be possible.<\/p>\n<p>But don\u2019t worry. On this day, we will be available from <strong>7:30am &#8211; 4pm<\/strong> via our following channels:<\/p>\n<p><strong>Mail:<\/strong>\u00a0<a href=\"mailto: servicedesk@itc.rwth-aachen.de\">servicedesk@itc.rwth-aachen.de<\/a><br \/>\n<strong>Phone<\/strong>: +49 241 80 24680<\/p>\n<p>In addition, you can contact us using our chat from <strong>7:30am \u2013 12pm<\/strong>.<\/p>\n<p><strong>Chat:<\/strong>\u00a0You can find our \u201cChat Support\u201d-Button\u00a0on our\u00a0<a href=\"https:\/\/www.itc.rwth-aachen.de\/cms\/~rbnjb\/it-center\/lidx\/1\/\">website<\/a>, in the documentation portal\u00a0<a href=\"https:\/\/help.itc.rwth-aachen.de\/en\/service\/b734502cd73e4201b1f763a65a61bf9c\/\">IT Center Help<\/a>, on\u00a0<a href=\"https:\/\/moodle.rwth-aachen.de\/?lang=en\">RWTHmoodle<\/a>,\u00a0or in the\u00a0<a href=\"https:\/\/help.itc.rwth-aachen.de\/en\/service\/rhtxrjubsj8m\/\">RWTHApp<\/a>.<\/p>\n<div id=\"attachment_12392\" style=\"width: 70px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2022\/07\/Blog-1.png\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-12392\" class=\"wp-image-12392 size-full\" src=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2022\/07\/Blog-1.png\" alt=\"Blue button with white figure and the word chat\" width=\"60\" height=\"94\" \/><\/a><p id=\"caption-attachment-12392\" class=\"wp-caption-text\">Source: Own illustration<\/p><\/div>\n<p>On Monday, O<strong>ctober 24, 2022<\/strong> we will be there for you again at all locations during the <a href=\"https:\/\/www.itc.rwth-aachen.de\/cms\/it-center\/Services\/Support-Moeglichkeiten\/IT-ServiceDesk\/~sqqto\/Kontakt-Oeffnungszeiten\/lidx\/1\/\">usual opening hours<\/a>.<\/p>\n<p>We thank you for your understanding.<br \/>\nYour IT-ServiceDesk<\/p>\n<p>Responsible for the content of this article is <a href=\"https:\/\/www.itc.rwth-aachen.de\/cms\/IT-Center\/IT-Center\/Team\/~epvp\/Mitarbeiter-CAMPUS-\/?gguid=0x5EDD86759031544CBAD16793B535C64A&amp;allou=1&amp;lidx=1\">Sara Erdem<\/a>.<\/p>\n<p>&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"<p>Sorry, this entry is only available in Deutsch.<\/p>\n","protected":false},"author":4285,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"c2c_always_allow_admin_comments":false,"footnotes":""},"categories":[306,312,315],"tags":[514,168,99,122,119],"class_list":["post-12881","post","type-post","status-publish","format-standard","hentry","category-ankuendigungen","category-insight-it-center","category-services-support","tag-aenderung","tag-event","tag-it-center","tag-oeffnungszeiten","tag-support"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/posts\/12881","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/users\/4285"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/comments?post=12881"}],"version-history":[{"count":24,"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/posts\/12881\/revisions"}],"predecessor-version":[{"id":16522,"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/posts\/12881\/revisions\/16522"}],"wp:attachment":[{"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/media?parent=12881"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/categories?post=12881"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/tags?post=12881"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}