{"id":13330,"date":"2022-12-02T13:00:50","date_gmt":"2022-12-02T12:00:50","guid":{"rendered":"https:\/\/blog.rwth-aachen.de\/itc\/?p=13330"},"modified":"2023-07-21T15:28:39","modified_gmt":"2023-07-21T13:28:39","slug":"oeffnungszeiten-it-servicedesk-9-dezember-2022","status":"publish","type":"post","link":"https:\/\/blog.rwth-aachen.de\/itc\/en\/2022\/12\/02\/oeffnungszeiten-it-servicedesk-9-dezember-2022\/","title":{"rendered":"Changed Opening Hours of the IT-ServiceDesk on December 9, 2022"},"content":{"rendered":"<div class=\"twoclick_social_bookmarks_post_13330 social_share_privacy clearfix 1.6.4 locale-en_US sprite-en_US\"><\/div><div class=\"twoclick-js\"><script type=\"text\/javascript\">\/* <![CDATA[ *\/\njQuery(document).ready(function($){if($('.twoclick_social_bookmarks_post_13330')){$('.twoclick_social_bookmarks_post_13330').socialSharePrivacy({\"txt_help\":\"Wenn Sie diese Felder durch einen Klick aktivieren, werden Informationen an Facebook, Twitter, Flattr, Xing, t3n, LinkedIn, Pinterest oder Google eventuell ins Ausland \\u00fcbertragen und unter Umst\\u00e4nden auch dort gespeichert. N\\u00e4heres erfahren Sie durch einen Klick auf das <em>i<\\\/em>.\",\"settings_perma\":\"Dauerhaft aktivieren und Daten\\u00fcber-tragung zustimmen:\",\"info_link\":\"http:\\\/\\\/www.heise.de\\\/ct\\\/artikel\\\/2-Klicks-fuer-mehr-Datenschutz-1333879.html\",\"uri\":\"https:\\\/\\\/blog.rwth-aachen.de\\\/itc\\\/en\\\/2022\\\/12\\\/02\\\/oeffnungszeiten-it-servicedesk-9-dezember-2022\\\/\",\"post_id\":13330,\"post_title_referrer_track\":\"Changed+Opening+Hours+of+the+IT-ServiceDesk+on+December+9%2C+2022\",\"display_infobox\":\"on\"});}});\n\/* ]]> *\/<\/script><\/div><p><div id=\"attachment_13333\" style=\"width: 310px\" class=\"wp-caption alignright\"><a href=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2022\/12\/5138237-e1669966269615.jpg\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-13333\" class=\"wp-image-13333 size-medium\" src=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2022\/12\/5138237-e1669966269615-300x221.jpg\" alt=\"Drawing of a woman with a laptop with support symbols around her\" width=\"300\" height=\"221\" srcset=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2022\/12\/5138237-e1669966269615-300x221.jpg 300w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2022\/12\/5138237-e1669966269615-1024x753.jpg 1024w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2022\/12\/5138237-e1669966269615-768x564.jpg 768w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2022\/12\/5138237-e1669966269615-1536x1129.jpg 1536w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2022\/12\/5138237-e1669966269615.jpg 2000w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><p id=\"caption-attachment-13333\" class=\"wp-caption-text\">Source: <a href=\"https:\/\/www.freepik.com\/free-vector\/flat-customer-support-illustration_13184991.htm\">Freepik<\/a><\/p><\/div><\/p>\n<p>Due to an internal event, the <a href=\"https:\/\/help.itc.rwth-aachen.de\/en\/service\/b734502cd73e4201b1f763a65a61bf9c\/article\/cbf1b80232b34626bbd53dda48578c09\/\">IT-ServiceDesk<\/a> will only be open for you during limited opening hours on Friday, <strong>December 9, 2022<\/strong>.<\/p>\n<p>For personal contact, our locations below will be open for you at the following times on this day:<!--more--><\/p>\n<ul>\n<li><strong>SuperC<\/strong>: 7:30am to 12 noon<\/li>\n<li><strong>Seffenter Weg 23<\/strong>: 7:30am to 12 noon<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>The submission of <a href=\"https:\/\/help.itc.rwth-aachen.de\/en\/service\/81a55cea5f2b416892901cf1736bcfc7\/article\/cb524e1413484fdfb243f07353570aea\/\">DFN certificates<\/a> is also only possible <strong>until 12 noon<\/strong> at our locations above.<\/p>\n<p>Please note that the <a href=\"https:\/\/help.itc.rwth-aachen.de\/en\/service\/045675ee2f894dbc8e95486352913956\/\">Laptop-Rental-Pool<\/a> and <a href=\"https:\/\/help.itc.rwth-aachen.de\/en\/service\/01657442f7a14cd7abfaf243687fd7e0\/\">print service<\/a> will be closed on this day.<\/p>\n<p>Other contact options are:<\/p>\n<ul>\n<li><strong>By phone<\/strong>: from 7:30am to 4pm at the usual number +49 241 80 24680<\/li>\n<li><strong>By email<\/strong>: from 7:30am to 4pm at <a href=\"mailto:servicedesk@itc.rwth-aachen.de\">servicedesk@itc.rwth-aachen.de<\/a><\/li>\n<li><strong>Via chat<\/strong>: from 7:30am to 12pm via the &#8220;Chat Support&#8221; button. You can find this button on the <a href=\"https:\/\/www.itc.rwth-aachen.de\/cms\/~rbnjb\/it-center\/?lidx=1\">IT Center website<\/a>, in the documentation portal <a href=\"https:\/\/help.itc.rwth-aachen.de\/en\/\">IT Center Help<\/a>, on <a href=\"https:\/\/moodle.rwth-aachen.de\/?lang=en\">RWTHmoodle<\/a> or in the RWTHApp (Facilities \u00e0 IT-ServiceDesk).<\/li>\n<\/ul>\n<p><a href=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2022\/07\/Blog-1.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-12392 size-full\" src=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2022\/07\/Blog-1.png\" alt=\"Blue button with white figure and the word chat\" width=\"60\" height=\"94\" \/><\/a><\/p>\n<p>As of Monday, <strong>December 12, 2022<\/strong>, the IT-ServiceDesk will be open for you again at the <a href=\"https:\/\/www.itc.rwth-aachen.de\/cms\/it-center\/Services\/Support-Moeglichkeiten\/IT-ServiceDesk\/~sqqto\/Kontakt-Oeffnungszeiten\/?lidx=1\">usual opening hours<\/a>.<\/p>\n<p>Instructions on how to use and install our services can be found on <a href=\"https:\/\/help.itc.rwth-aachen.de\/en\/\">IT Center Help<\/a>.<\/p>\n<p>&nbsp;<\/p>\n<p>We thank you for your understanding.<\/p>\n<p>Your IT Center<\/p>\n<p>&nbsp;<\/p>\n<p>Responsible for the content of this article is <a href=\"https:\/\/www.itc.rwth-aachen.de\/cms\/it-center\/IT-Center\/Profil\/Team\/~epvp\/Mitarbeiter-CAMPUS-\/?gguid=0xEFE758683719544CA2E760636B6AF6CF&amp;allou=1&amp;lidx=1\">Jelena \u0106ulum<\/a>.<\/p>","protected":false},"excerpt":{"rendered":"<p>Sorry, this entry is only available in Deutsch.<\/p>\n","protected":false},"author":4530,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"c2c_always_allow_admin_comments":false,"footnotes":""},"categories":[306,312,315],"tags":[514,99,122,119],"class_list":["post-13330","post","type-post","status-publish","format-standard","hentry","category-ankuendigungen","category-insight-it-center","category-services-support","tag-aenderung","tag-it-center","tag-oeffnungszeiten","tag-support"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.8 - aioseo.com -->\n\t<meta name=\"description\" content=\"IT-ServiceDesk am 9. 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