{"id":13680,"date":"2023-01-09T12:01:01","date_gmt":"2023-01-09T11:01:01","guid":{"rendered":"https:\/\/blog.rwth-aachen.de\/itc\/?p=13680"},"modified":"2023-02-23T10:11:27","modified_gmt":"2023-02-23T09:11:27","slug":"nicht-verzagen-das-it-center-fragen","status":"publish","type":"post","link":"https:\/\/blog.rwth-aachen.de\/itc\/en\/2023\/01\/09\/nicht-verzagen-das-it-center-fragen\/","title":{"rendered":"Don&#8217;t Despair \u2013 Contact the IT Center!"},"content":{"rendered":"<div class=\"twoclick_social_bookmarks_post_13680 social_share_privacy clearfix 1.6.4 locale-en_US sprite-en_US\"><\/div><div class=\"twoclick-js\"><script type=\"text\/javascript\">\/* <![CDATA[ *\/\njQuery(document).ready(function($){if($('.twoclick_social_bookmarks_post_13680')){$('.twoclick_social_bookmarks_post_13680').socialSharePrivacy({\"txt_help\":\"Wenn Sie diese Felder durch einen Klick aktivieren, werden Informationen an Facebook, Twitter, Flattr, Xing, t3n, LinkedIn, Pinterest oder Google eventuell ins Ausland \\u00fcbertragen und unter Umst\\u00e4nden auch dort gespeichert. N\\u00e4heres erfahren Sie durch einen Klick auf das <em>i<\\\/em>.\",\"settings_perma\":\"Dauerhaft aktivieren und Daten\\u00fcber-tragung zustimmen:\",\"info_link\":\"http:\\\/\\\/www.heise.de\\\/ct\\\/artikel\\\/2-Klicks-fuer-mehr-Datenschutz-1333879.html\",\"uri\":\"https:\\\/\\\/blog.rwth-aachen.de\\\/itc\\\/en\\\/2023\\\/01\\\/09\\\/nicht-verzagen-das-it-center-fragen\\\/\",\"post_id\":13680,\"post_title_referrer_track\":\"Don%26%238217%3Bt+Despair+%E2%80%93+Contact+the+IT+Center%21\",\"display_infobox\":\"on\"});}});\n\/* ]]> *\/<\/script><\/div><p><div id=\"attachment_13685\" style=\"width: 310px\" class=\"wp-caption alignright\"><a href=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2023\/01\/43654-1-scaled.jpg\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-13685\" class=\"size-medium wp-image-13685\" src=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2023\/01\/43654-1-300x271.jpg\" alt=\"Four call center figures with headset\" width=\"300\" height=\"271\" srcset=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2023\/01\/43654-1-300x271.jpg 300w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2023\/01\/43654-1-1024x926.jpg 1024w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2023\/01\/43654-1-768x695.jpg 768w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2023\/01\/43654-1-1536x1390.jpg 1536w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2023\/01\/43654-1-2048x1853.jpg 2048w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><p id=\"caption-attachment-13685\" class=\"wp-caption-text\">Source: <a href=\"https:\/\/de.freepik.com\/vektoren-kostenlos\/call-center-betreiber-mit-einem-laechelnden-freundlichen-mann-und-einer-laechelnden-frau-die-headsets-und-eine-zweite-variante-tragen-bei-der-sie-auf-runden-webknopf-vektorillustrationen-ohne-merkmale-oder-ohne-gesicht-sind_10701003.htm\">Freepik<\/a><\/p><\/div><\/p>\n<p>You study at RWTH Aachen University or even work for the university and encounter technical challenges from time to time? Then this is the right blog post for you! Here we will show you how you can best find a remedy and how you can reach us if things do get tricky.<\/p>\n<p><!--more--><\/p>\n<p>The IT Center at RWTH Aachen University offers countless services that make everyday life at the university and at work much easier and even possible in the first place. However, it is not always possible to recognize and understand the functions of the various services at a glance. Especially when it comes to error messages, one can sometimes fall into gasping. Most of the time, however, you can help yourself if you know where to find the information. To prevent you from searching, we have listed the IT Center&#8217;s support channels for you.<\/p>\n<h3><span style=\"color: #00549f;\">Status Updates<\/span><\/h3>\n<p>You want to log in to RWTHmoodle, RWTHonline or other services, but you get an error message, e.g. when accessing the website? Then take a look at our <a href=\"https:\/\/maintenance.itc.rwth-aachen.de\/ticket\/status\/messages\">status updates website<\/a>. There you will find information about current incidents and you can follow &#8220;live&#8221; when there are updates and when the problem has been solved.<\/p>\n<h3><span style=\"color: #00549f;\">IT Center Help<\/span><\/h3>\n<p><a href=\"https:\/\/help.itc.rwth-aachen.de\/\">IT Center Help<\/a> is our documentation portal where you can find an answer to many questions. Whether it&#8217;s instructions on how to set up your own e-mail address, guides for first-year students or everything to do with setting up Microsoft 365, you&#8217;ll find extensive help there.<\/p>\n<h3><span style=\"color: #00549f;\">You Would Like to Contact Us?<\/span><\/h3>\n<p>If, contrary to expectations, you need further support, you can also reach us by e-mail, chat, and phone. Please have your RWTH ID (ab123456) or your matriculation number ready so that we can identify you.<\/p>\n<p><strong>Email Support<br \/>\n<\/strong>You can contact us via <a href=\"mailto:servicedesk@itc.rwth-aachen.de\">servicedesk@itc.rwth-aachen.de<\/a>.<\/p>\n<p><strong>Tickettool<br \/>\n<\/strong>In addition to sending us an e-mail with your request, you can also open a ticket via the <a href=\"https:\/\/ticketportal.itc.rwth-aachen.de\/helpLinePortal\/de-DE\/App\/Account\/Login?ReturnUrl\">ticket portal<\/a>. There you have the possibility to get an overview of your requests and to generate new requests as well as to react to existing requests. The advantage for you is that you can conveniently view and manage the current status of your requests to the IT Center via this portal solution. This also eliminates the need to search through your e-mail inbox. In order to use the ticket tool, you must first activate the &#8220;RZ-Tickettool&#8221; account in the <a href=\"https:\/\/idm.rwth-aachen.de\/selfservice\/CreateAccount?4\">Selfservice<\/a>. Then simply log in with the generated data. RWTH employees additionally need the TIM-Campus link to be able to log in.<\/p>\n<p><strong>Chat Support<\/strong><\/p>\n<p>Via chat we are available from 07:30am to 6pm at <a href=\"https:\/\/app.rwth-aachen.de\/chatsupport\">https:\/\/app.rwth-aachen.de\/chatsupport<\/a>. However, please note that the availability is a little different every 2nd and 4th Friday of the month: 10:30am to 6pm.<\/p>\n<p><strong>Phone Support<br \/>\n<\/strong>From 07:30am to 6pm you can call us at 0241 \/ 80 24680.<\/p>\n<h3><span style=\"color: #00549f;\">Getting Support When All Else Fails<\/span><\/h3>\n<p>Sometimes face-to-face support is the easiest way, especially when it comes to problems with the installation of different software. So if you are struggling with such things and get stuck, feel free to visit us at Seffenter Weg 23, but please note the <a href=\"https:\/\/sharepoint.ecampus.rwth-aachen.de\/vo\/tremoge\/SitePages\/Homepage.aspx\">booking of an appointment<\/a>. Employees may stop by without booking an appointment during IT-ServiceDesk opening hours. Applications for DFN-PKI certificates (user, group and server certificates) can be made at the following locations:<\/p>\n<p><strong>Personal support at Seffenter Weg 23<\/strong><em><br \/>\n<\/em>Monday to Thursday: 7:30am to 6pm<br \/>\nFriday: 7:30am to 4pm<\/p>\n<p><strong>Personal support at SuperC<br \/>\n<\/strong>Monday: 7:30am to 12 noon<br \/>\nTuesday: 7:30am to 12 noon<br \/>\nWednesday: closed<br \/>\nThursday: 12noon to 4pm<br \/>\nFriday: 7:30am to 12 noon<\/p>\n<p>So in the end, all we can say is: Don&#8217;t despair \u2013 contact the IT Center!<\/p>\n<p>Responsible for the content of this article is <a href=\"https:\/\/www.itc.rwth-aachen.de\/cms\/IT-Center\/IT-Center\/Team\/~epvp\/Mitarbeiter-CAMPUS-\/?gguid=0x880B5CF1D5A69148980B5603DE6A4917&amp;allou=1\">Arlinda Ujkani<\/a>.<\/p>","protected":false},"excerpt":{"rendered":"<p>Sorry, this entry is only available in Deutsch.<\/p>\n","protected":false},"author":3308,"featured_media":13683,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"c2c_always_allow_admin_comments":false,"footnotes":""},"categories":[315],"tags":[370,771,99,277,772,255,119,760,132],"class_list":["post-13680","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-services-support","tag-chat","tag-help","tag-it-center","tag-it-center-help","tag-kontakt","tag-statusmeldungsportal","tag-support","tag-telefon","tag-ticketportal"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/posts\/13680","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/users\/3308"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/comments?post=13680"}],"version-history":[{"count":5,"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/posts\/13680\/revisions"}],"predecessor-version":[{"id":14076,"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/posts\/13680\/revisions\/14076"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/media\/13683"}],"wp:attachment":[{"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/media?parent=13680"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/categories?post=13680"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/tags?post=13680"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}