{"id":16394,"date":"2023-07-24T10:00:15","date_gmt":"2023-07-24T08:00:15","guid":{"rendered":"https:\/\/blog.rwth-aachen.de\/itc\/?p=16394"},"modified":"2023-08-18T07:49:09","modified_gmt":"2023-08-18T05:49:09","slug":"it-center-auf-reisen","status":"publish","type":"post","link":"https:\/\/blog.rwth-aachen.de\/itc\/en\/2023\/07\/24\/it-center-auf-reisen\/","title":{"rendered":"IT Center on the road &#8211; we are in Dublin for you!"},"content":{"rendered":"<div class=\"twoclick_social_bookmarks_post_16394 social_share_privacy clearfix 1.6.4 locale-en_US sprite-en_US\"><\/div><div class=\"twoclick-js\"><script type=\"text\/javascript\">\/* <![CDATA[ *\/\njQuery(document).ready(function($){if($('.twoclick_social_bookmarks_post_16394')){$('.twoclick_social_bookmarks_post_16394').socialSharePrivacy({\"txt_help\":\"Wenn Sie diese Felder durch einen Klick aktivieren, werden Informationen an Facebook, Twitter, Flattr, Xing, t3n, LinkedIn, Pinterest oder Google eventuell ins Ausland \\u00fcbertragen und unter Umst\\u00e4nden auch dort gespeichert. N\\u00e4heres erfahren Sie durch einen Klick auf das <em>i<\\\/em>.\",\"settings_perma\":\"Dauerhaft aktivieren und Daten\\u00fcber-tragung zustimmen:\",\"info_link\":\"http:\\\/\\\/www.heise.de\\\/ct\\\/artikel\\\/2-Klicks-fuer-mehr-Datenschutz-1333879.html\",\"uri\":\"https:\\\/\\\/blog.rwth-aachen.de\\\/itc\\\/en\\\/2023\\\/07\\\/24\\\/it-center-auf-reisen\\\/\",\"post_id\":16394,\"post_title_referrer_track\":\"IT+Center+on+the+road+%26%238211%3B+we+are+in+Dublin+for+you%21\",\"display_infobox\":\"on\"});}});\n\/* ]]> *\/<\/script><\/div><p><div id=\"attachment_16396\" style=\"width: 310px\" class=\"wp-caption alignright\"><a href=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2023\/07\/20230620_162658-scaled.jpg\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-16396\" class=\"wp-image-16396 size-medium\" src=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2023\/07\/20230620_162658-300x225.jpg\" alt=\"Zeitschrift von Dublin auf einem Tisch mit IT Center Tasse und Kugelschreiber\" width=\"300\" height=\"225\" srcset=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2023\/07\/20230620_162658-300x225.jpg 300w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2023\/07\/20230620_162658-1024x768.jpg 1024w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2023\/07\/20230620_162658-768x576.jpg 768w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2023\/07\/20230620_162658-1536x1152.jpg 1536w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2023\/07\/20230620_162658-2048x1536.jpg 2048w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><p id=\"caption-attachment-16396\" class=\"wp-caption-text\">Source: Own illustration<\/p><\/div><\/p>\n<p>From June 21 to 23, 2023 the &#8220;Customer Advisory Council&#8221;, short CAC, of the company Dell took place in Dublin, Ireland. In order to support this event as a Dell customer with questions, suggestions and ideas for better cooperation, Peter Watzlawik traveled there on behalf of the IT Center and the &#8220;Service and Communication&#8221; group, which takes care of client tenders. In the following article, we will give you some exciting insights into the meeting.<\/p>\n<p><!--more--><\/p>\n<p>Peter Watzlawik left D\u00fcsseldorf for Dublin at 10:30 a.m. on Tuesday, June 20. As the Customer Advisory Council did not start until Wednesday, June 21, the invited guests had plenty of time to use the evening in the Clontarf district to get to know each other and network.<\/p>\n<p>At the evening event in the Guinness Store House in the heart of Dublin, the guests benefited from conversations with each other and were able to exchange experiences in support and administration before the meeting started on Tuesday.<\/p>\n<h3><span style=\"color: #00549f;\">The CAC &#8211; What was it about?<\/span><\/h3>\n<p>Generally speaking, it was about jointly finding out the current state of satisfaction of Dell customers and using this to improve products and services.<\/p>\n<div id=\"attachment_16399\" style=\"width: 310px\" class=\"wp-caption alignleft\"><a href=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2023\/07\/20230620_124748-scaled.jpg\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-16399\" class=\"wp-image-16399 size-medium\" src=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2023\/07\/20230620_124748-300x225.jpg\" alt=\"Fotoaufnahme der Veranstaltungslocation von au\u00dfen. \u00c4hnelt einem Schloss oder Burg. \" width=\"300\" height=\"225\" srcset=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2023\/07\/20230620_124748-300x225.jpg 300w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2023\/07\/20230620_124748-1024x768.jpg 1024w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2023\/07\/20230620_124748-768x576.jpg 768w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2023\/07\/20230620_124748-1536x1152.jpg 1536w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2023\/07\/20230620_124748-2048x1536.jpg 2048w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><p id=\"caption-attachment-16399\" class=\"wp-caption-text\">Eventlocation of CAC 2023. Source: Own illustration<\/p><\/div>\n<p>&nbsp;<\/p>\n<p>Many exciting topics were discussed and debated in feedback rounds. Among other things, various new Dell products were presented and introduced to the CAC participants in workshops. Notebooks, desktop PCs, monitors and software solutions &#8211; all made their appearance at this event.<\/p>\n<p>During the workshops, people looked at the products together with a specialist from Dell or even Intel and discussed possibilities for improvement. Customers were thus able to gain an excellent impression of the products and clarify questions directly in 1:1 conversations as well as in small groups.<\/p>\n<p>The manufacturer Intel also had a share in the CAC and explained the technology used, general roadmaps for processors as well as the chipsets to the Dell clientele and primarily addressed the major customers with feedback.<\/p>\n<p>To conclude the exchange of experiences and the feedback rounds, the focus finally turned to the topics of sustainability and environmental protection.<\/p>\n<p>Dell reacted professionally and helpfully to problem cases and took these examples for product and software improvement back to the respective departments.<\/p>\n<p>Overall, the week at the CAC was very profitable for us as an IT center and customer of Dell and Intel for future projects.<\/p>\n<h3><span style=\"color: #00549f;\">What do we take with us for you?<\/span><\/h3>\n<p>We have collected all these insights and experiences from the two-day trip to the Customer Advisory Council in Dublin for you in order to be even better positioned for future client tenders and to include even more application areas.<\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<p>Responsible for the content of this article are <a href=\"https:\/\/www.itc.rwth-aachen.de\/cms\/it-center\/IT-Center\/Profil\/Team\/~epvp\/Mitarbeiter-CAMPUS-\/?gguid=0x0DB38A849F944D4297D553F09ED3C344&amp;allou=1\" target=\"_blank\" rel=\"noopener\">Dunja Gath<\/a> and <a href=\"https:\/\/www.itc.rwth-aachen.de\/cms\/it-center\/IT-Center\/Profil\/Team\/~epvp\/Mitarbeiter-CAMPUS-\/?gguid=0x4646A589C8A4C64C91341CDE14915026&amp;allou=1\" target=\"_blank\" rel=\"noopener\">Peter Watzlawik<\/a>.<\/p>","protected":false},"excerpt":{"rendered":"<p>Sorry, this entry is only available in Deutsch.<\/p>\n","protected":false},"author":2589,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"c2c_always_allow_admin_comments":false,"footnotes":""},"categories":[316,315,305],"tags":[953,957,958,954,956,955,927,959,99,119],"class_list":["post-16394","post","type-post","status-publish","format-standard","hentry","category-projekte-kooperationen","category-services-support","category-themen","tag-cac","tag-client-ausschreibung","tag-customer-advisory-council","tag-dell","tag-dienstreise","tag-dublin","tag-intel","tag-it-administration","tag-it-center","tag-support"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/posts\/16394","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/users\/2589"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/comments?post=16394"}],"version-history":[{"count":15,"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/posts\/16394\/revisions"}],"predecessor-version":[{"id":16753,"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/posts\/16394\/revisions\/16753"}],"wp:attachment":[{"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/media?parent=16394"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/categories?post=16394"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/tags?post=16394"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}