{"id":16592,"date":"2023-07-31T14:05:47","date_gmt":"2023-07-31T12:05:47","guid":{"rendered":"https:\/\/blog.rwth-aachen.de\/itc\/?p=16592"},"modified":"2023-07-31T17:31:30","modified_gmt":"2023-07-31T15:31:30","slug":"3-jahre-it-center-help","status":"publish","type":"post","link":"https:\/\/blog.rwth-aachen.de\/itc\/en\/2023\/07\/31\/3-jahre-it-center-help\/","title":{"rendered":"Happy Birthday &#8211; 3 Years of IT Center Help!"},"content":{"rendered":"<div class=\"twoclick_social_bookmarks_post_16592 social_share_privacy clearfix 1.6.4 locale-en_US sprite-en_US\"><\/div><div class=\"twoclick-js\"><script type=\"text\/javascript\">\/* <![CDATA[ *\/\njQuery(document).ready(function($){if($('.twoclick_social_bookmarks_post_16592')){$('.twoclick_social_bookmarks_post_16592').socialSharePrivacy({\"txt_help\":\"Wenn Sie diese Felder durch einen Klick aktivieren, werden Informationen an Facebook, Twitter, Flattr, Xing, t3n, LinkedIn, Pinterest oder Google eventuell ins Ausland \\u00fcbertragen und unter Umst\\u00e4nden auch dort gespeichert. N\\u00e4heres erfahren Sie durch einen Klick auf das <em>i<\\\/em>.\",\"settings_perma\":\"Dauerhaft aktivieren und Daten\\u00fcber-tragung zustimmen:\",\"info_link\":\"http:\\\/\\\/www.heise.de\\\/ct\\\/artikel\\\/2-Klicks-fuer-mehr-Datenschutz-1333879.html\",\"uri\":\"https:\\\/\\\/blog.rwth-aachen.de\\\/itc\\\/en\\\/2023\\\/07\\\/31\\\/3-jahre-it-center-help\\\/\",\"post_id\":16592,\"post_title_referrer_track\":\"Happy+Birthday+%26%238211%3B+3+Years+of+IT+Center+Help%21\",\"display_infobox\":\"on\"});}});\n\/* ]]> *\/<\/script><\/div><p><div id=\"attachment_16595\" style=\"width: 310px\" class=\"wp-caption alignright\"><a href=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2023\/07\/job235-aum-01-1-scaled.jpg\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-16595\" class=\"size-medium wp-image-16595\" src=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2023\/07\/job235-aum-01-1-300x200.jpg\" alt=\"Text box with Happy Birthday and 3 candles\" width=\"300\" height=\"200\" srcset=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2023\/07\/job235-aum-01-1-300x200.jpg 300w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2023\/07\/job235-aum-01-1-1024x683.jpg 1024w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2023\/07\/job235-aum-01-1-768x512.jpg 768w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2023\/07\/job235-aum-01-1-1536x1024.jpg 1536w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2023\/07\/job235-aum-01-1-2048x1365.jpg 2048w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><p id=\"caption-attachment-16595\" class=\"wp-caption-text\">Source: <a href=\"https:\/\/www.freepik.com\/free-vector\/happy-birthday-candy-cane-font-typography-vector_16174261.htm\" target=\"_blank\" rel=\"noopener\">Freepik<\/a><\/p><\/div><\/p>\n<p>Since July 2020, the documentation portal <a href=\"https:\/\/help.itc.rwth-aachen.de\/en\/\" target=\"_blank\" rel=\"noopener\">IT Center Help<\/a> accompanies you and us. In this portal you will find answers to your questions about the IT Center&#8217;s IT services, such as eduroam, RWTHmoodle or HPC. Especially as new students or employees it is often difficult to find your way through the IT jungle. Among other things, illustrated step-by-step instructions and FAQs are available to help you.<\/p>\n<p>As the IT service provider of RWTH Aachen University, it is very important to us to make our IT services as easy to understand as possible. To give you an insight into IT Center Help and at the same time celebrate the third birthday of the documentation portal, we would like to take you on a short time travel with this blog post.<\/p>\n<p>&nbsp;<\/p>\n<p><!--more--><\/p>\n<h3><span style=\"color: #00549f;\">From doc.itc to IT Center Help<\/span><\/h3>\n<p>The forerunner doc.itc had previously served as a documentation portal for six years before it was replaced by IT Center Help. Of course, you as users were not left out of this transition: We conducted usage tests to find out which aspects were important to you. Usability and ease of use were at the top of your list. You can find more detailed information on the early days of IT Center Help in the blog posts on the <a href=\"https:\/\/blog.rwth-aachen.de\/itc\/en\/2020\/05\/27\/it-center-help-usability-test\/\" target=\"_blank\" rel=\"noopener\">usability test<\/a> and the <a href=\"https:\/\/blog.rwth-aachen.de\/itc\/en\/2020\/07\/24\/it-center-help-go-live\/\" target=\"_blank\" rel=\"noopener\">introduction of IT Center Help<\/a>.<\/p>\n<p>&nbsp;<\/p>\n<h3><span style=\"color: #00549f;\">The Hub: The Homepage<\/span><\/h3>\n<p>On the homepage of IT Center Help you will find an overview with quicklinks, which can be divided into four major topics: News from the IT Center, IT Security, For Starters, and IT Center Support.<\/p>\n<div id=\"attachment_16601\" style=\"width: 310px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2023\/07\/IT-Center-Help-Homepage.png\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-16601\" class=\"wp-image-16601 size-medium\" src=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2023\/07\/IT-Center-Help-Homepage-300x146.png\" alt=\"Homepage von IT Center Help\" width=\"300\" height=\"146\" srcset=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2023\/07\/IT-Center-Help-Homepage-300x146.png 300w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2023\/07\/IT-Center-Help-Homepage-1024x499.png 1024w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2023\/07\/IT-Center-Help-Homepage-768x375.png 768w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2023\/07\/IT-Center-Help-Homepage-1536x749.png 1536w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2023\/07\/IT-Center-Help-Homepage.png 1903w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><p id=\"caption-attachment-16601\" class=\"wp-caption-text\">Source: Own illustration<\/p><\/div>\n<p>Using the fold-out menu on the left, you will find a list of the seven main categories: Study &amp; Teaching, Research, IT-Basic-Infrastructure, Procurement &amp; Software, Collaboration, Server &amp; Hosting, and Support. Behind these are sub-items on our IT services with instructions and information on your questions.<\/p>\n<div id=\"attachment_16602\" style=\"width: 310px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2023\/07\/IT-Center-Help-Menu.png\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-16602\" class=\"wp-image-16602 size-medium\" src=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2023\/07\/IT-Center-Help-Menu-300x144.png\" alt=\"Menu on Homepage of IT Center Help\" width=\"300\" height=\"144\" srcset=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2023\/07\/IT-Center-Help-Menu-300x144.png 300w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2023\/07\/IT-Center-Help-Menu-1024x493.png 1024w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2023\/07\/IT-Center-Help-Menu-768x370.png 768w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2023\/07\/IT-Center-Help-Menu-1536x739.png 1536w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2023\/07\/IT-Center-Help-Menu.png 1918w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><p id=\"caption-attachment-16602\" class=\"wp-caption-text\">Source: Own illustration<\/p><\/div>\n<p>&nbsp;<\/p>\n<h3><span style=\"color: #00549f;\">Documentation portal 2.0 &#8211; What IT Center Help Offers You<\/span><\/h3>\n<p>To provide you with the best possible support in answering your questions, we have included a prominent search field. For a better overview, you will also find links to current status messages and frequently searched pages directly on the homepage.<\/p>\n<p>The color scheme of the site is based on the corporate design of RWTH Aachen University and the colors of the IT Center. The layout is also adapted to smartphones, which supports mobile use. Our content is available bilingually, that is in German and English. Digital accessibility is also very important to us for the preparation of the content. For this reason, we explain, for example, abbreviations and acronyms when they are first used in a text or use headings, subheadings, and paragraphs.<\/p>\n<div id=\"attachment_16622\" style=\"width: 310px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2023\/07\/IT-Center-Help-status-messages.png\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-16622\" class=\"size-medium wp-image-16622\" src=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2023\/07\/IT-Center-Help-status-messages-300x146.png\" alt=\"status messages and most searched pages \" width=\"300\" height=\"146\" srcset=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2023\/07\/IT-Center-Help-status-messages-300x146.png 300w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2023\/07\/IT-Center-Help-status-messages-1024x498.png 1024w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2023\/07\/IT-Center-Help-status-messages-768x374.png 768w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2023\/07\/IT-Center-Help-status-messages-1536x747.png 1536w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2023\/07\/IT-Center-Help-status-messages.png 1902w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><p id=\"caption-attachment-16622\" class=\"wp-caption-text\">Source: Own illustration<\/p><\/div>\n<h3><span style=\"color: #00549f;\">More Features<\/span><\/h3>\n<p>IT Center Help will continue to be optimized and adapted to your needs based on your feedback. New features include the ability to rate FAQ entries using smileys. This gives us direct feedback on how helpful the entry was for you. In addition, you can easily send FAQ entries to other people using the share button.<\/p>\n<div id=\"attachment_16604\" style=\"width: 310px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2023\/07\/IT-Center-Help-Smileys-and-FAQs.png\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-16604\" class=\"size-medium wp-image-16604\" src=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2023\/07\/IT-Center-Help-Smileys-and-FAQs-300x132.png\" alt=\"smiley scale and Share-Button for FAQs\" width=\"300\" height=\"132\" srcset=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2023\/07\/IT-Center-Help-Smileys-and-FAQs-300x132.png 300w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2023\/07\/IT-Center-Help-Smileys-and-FAQs-768x337.png 768w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2023\/07\/IT-Center-Help-Smileys-and-FAQs.png 847w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><p id=\"caption-attachment-16604\" class=\"wp-caption-text\">Source: Own illustration<\/p><\/div>\n<p>The newest feature we have implemented for you can currently be seen directly on the homepage: A yellow box can be placed there, for example in case of acute problems or urgent messages. The box then covers the title of the homepage, but you can also close the message with a click on the X if necessary.<\/p>\n<div id=\"attachment_16609\" style=\"width: 310px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2023\/07\/IT-Center-Help-yellow-box.png\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-16609\" class=\"size-medium wp-image-16609\" src=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2023\/07\/IT-Center-Help-yellow-box-300x146.png\" alt=\"Yellow box on homepage of IT Center Help\" width=\"300\" height=\"146\" srcset=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2023\/07\/IT-Center-Help-yellow-box-300x146.png 300w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2023\/07\/IT-Center-Help-yellow-box-1024x500.png 1024w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2023\/07\/IT-Center-Help-yellow-box-768x375.png 768w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2023\/07\/IT-Center-Help-yellow-box-1536x749.png 1536w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2023\/07\/IT-Center-Help-yellow-box.png 1904w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><p id=\"caption-attachment-16609\" class=\"wp-caption-text\">Source: Own illustration<\/p><\/div>\n<p>&nbsp;<\/p>\n<p>So if you ever forget your password for your RWTH email account, have trouble redeeming coupons, or need information about current news and incidents, <a href=\"https:\/\/help.itc.rwth-aachen.de\/en\/\" target=\"_blank\" rel=\"noopener\">IT Center Help<\/a> is always ready to help!<\/p>\n<p>Small tip: For a shorter way, bookmark IT Center Help in your browser. That way, the documentation portal is just a click away!<\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<p>&nbsp;<\/p>\n<p>Responsible for the content of this article is <a href=\"https:\/\/www.itc.rwth-aachen.de\/cms\/it-center\/IT-Center\/Profil\/Team\/~epvp\/Mitarbeiter-CAMPUS-\/?gguid=PER-WA9GPG2&amp;allou=1&amp;lidx=1\" target=\"_blank\" rel=\"noopener\">Jelena \u0106ulum<\/a>.<\/p>","protected":false},"excerpt":{"rendered":"<p>Sorry, this entry is only available in Deutsch.<\/p>\n","protected":false},"author":4530,"featured_media":16594,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"c2c_always_allow_admin_comments":false,"footnotes":""},"categories":[308,312,315],"tags":[279,277,535],"class_list":["post-16592","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-events-jubilaen-erfolge","category-insight-it-center","category-services-support","tag-dokumentationsportal","tag-it-center-help","tag-it-support"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/posts\/16592","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/users\/4530"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/comments?post=16592"}],"version-history":[{"count":17,"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/posts\/16592\/revisions"}],"predecessor-version":[{"id":16624,"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/posts\/16592\/revisions\/16624"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/media\/16594"}],"wp:attachment":[{"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/media?parent=16592"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/categories?post=16592"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/tags?post=16592"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}