{"id":18374,"date":"2024-01-22T15:00:16","date_gmt":"2024-01-22T14:00:16","guid":{"rendered":"https:\/\/blog.rwth-aachen.de\/itc\/?p=18374"},"modified":"2024-01-25T14:44:18","modified_gmt":"2024-01-25T13:44:18","slug":"neue-erreichbarkeitszeiten-im-it-servicedesk","status":"publish","type":"post","link":"https:\/\/blog.rwth-aachen.de\/itc\/en\/2024\/01\/22\/neue-erreichbarkeitszeiten-im-it-servicedesk\/","title":{"rendered":"New Availability Times at the IT-ServiceDesk"},"content":{"rendered":"<div class=\"twoclick_social_bookmarks_post_18374 social_share_privacy clearfix 1.6.4 locale-en_US sprite-en_US\"><\/div><div class=\"twoclick-js\"><script type=\"text\/javascript\">\/* <![CDATA[ *\/\njQuery(document).ready(function($){if($('.twoclick_social_bookmarks_post_18374')){$('.twoclick_social_bookmarks_post_18374').socialSharePrivacy({\"txt_help\":\"Wenn Sie diese Felder durch einen Klick aktivieren, werden Informationen an Facebook, Twitter, Flattr, Xing, t3n, LinkedIn, Pinterest oder Google eventuell ins Ausland \\u00fcbertragen und unter Umst\\u00e4nden auch dort gespeichert. N\\u00e4heres erfahren Sie durch einen Klick auf das <em>i<\\\/em>.\",\"settings_perma\":\"Dauerhaft aktivieren und Daten\\u00fcber-tragung zustimmen:\",\"info_link\":\"http:\\\/\\\/www.heise.de\\\/ct\\\/artikel\\\/2-Klicks-fuer-mehr-Datenschutz-1333879.html\",\"uri\":\"https:\\\/\\\/blog.rwth-aachen.de\\\/itc\\\/en\\\/2024\\\/01\\\/22\\\/neue-erreichbarkeitszeiten-im-it-servicedesk\\\/\",\"post_id\":18374,\"post_title_referrer_track\":\"New+Availability+Times+at+the+IT-ServiceDesk\",\"display_infobox\":\"on\"});}});\n\/* ]]> *\/<\/script><\/div><p><div id=\"attachment_18387\" style=\"width: 310px\" class=\"wp-caption alignright\"><a href=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2024\/01\/Uhr_Martin-Braun_rgb-1.jpg\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-18387\" class=\"size-medium wp-image-18387\" src=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2024\/01\/Uhr_Martin-Braun_rgb-1-300x200.jpg\" alt=\"Wall clock showing 4 past twelve.\" width=\"300\" height=\"200\" srcset=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2024\/01\/Uhr_Martin-Braun_rgb-1-300x200.jpg 300w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2024\/01\/Uhr_Martin-Braun_rgb-1-1024x682.jpg 1024w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2024\/01\/Uhr_Martin-Braun_rgb-1-768x512.jpg 768w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2024\/01\/Uhr_Martin-Braun_rgb-1.jpg 1280w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><p id=\"caption-attachment-18387\" class=\"wp-caption-text\">Source: Martin Braun<\/p><\/div><\/p>\n<p>To optimize accessibility and turnaround times, we are changing IT Service Desk hours from February 2024.<\/p>\n<p><!--more--><\/p>\n<p>From <strong>Monday February 5, 2024<\/strong>, we will be at your service<\/p>\n<ul>\n<li>Monday to Thursday from 8am to 5pm and<\/li>\n<li>Friday from 8am to 4pm<\/li>\n<\/ul>\n<p>by phone (+49 241 80 24680), chat (chat support button on the <a href=\"https:\/\/www.itc.rwth-aachen.de\/cms\/~rbnjb\/it-center\/?lidx=1\">IT Center website,<\/a> in the <a href=\"https:\/\/help.itc.rwth-aachen.de\/en\/\">IT Center Help<\/a> documentation portal or in RWTHmoodle) or <a href=\"servicedesk@itc.rwth-aachen.de\">e-mail<\/a> as well as in person.<\/p>\n<p>These new times apply to both the <strong>SuperC<\/strong> location at <strong>Templergraben 57<\/strong> and the IT Center\u2019s office building at <strong>Seffenter Weg 23<\/strong>.<\/p>\n<p>Further information on our opening hours can be found on our <a href=\"https:\/\/www.itc.rwth-aachen.de\/cms\/it-center\/services\/support-moeglichkeiten\/it-servicedesk\/~sqqto\/kontakt-oeffnungszeiten\/?lidx=1\">IT Center website<\/a>.<\/p>\n<hr \/>\n<p>Responsible for the content of this article is <a href=\"https:\/\/www.itc.rwth-aachen.de\/cms\/it-center\/it-center\/profil\/team\/~epvp\/mitarbeiter-campus-\/?gguid=PER-4D4ET99&amp;allou=1&amp;lidx=1\">Tanja Wittpoth-Richter<\/a>.<\/p>","protected":false},"excerpt":{"rendered":"<p>Sorry, this entry is only available in Deutsch.<\/p>\n","protected":false},"author":3675,"featured_media":18376,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"c2c_always_allow_admin_comments":false,"footnotes":""},"categories":[306,311,315],"tags":[371,978,120,122,506,1080,119,760],"class_list":["post-18374","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ankuendigungen","category-fun-facts","category-services-support","tag-chat-support","tag-erreichbarkeit","tag-it-servicedesk","tag-oeffnungszeiten","tag-persoenlicher-support","tag-standort","tag-support","tag-telefon"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/posts\/18374","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/users\/3675"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/comments?post=18374"}],"version-history":[{"count":18,"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/posts\/18374\/revisions"}],"predecessor-version":[{"id":18431,"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/posts\/18374\/revisions\/18431"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/media\/18376"}],"wp:attachment":[{"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/media?parent=18374"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/categories?post=18374"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/tags?post=18374"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}