{"id":20349,"date":"2024-09-25T12:00:32","date_gmt":"2024-09-25T10:00:32","guid":{"rendered":"https:\/\/blog.rwth-aachen.de\/itc\/?p=20349"},"modified":"2024-09-24T13:41:47","modified_gmt":"2024-09-24T11:41:47","slug":"rwthapp-zufriedenheitsumfrage-2024","status":"publish","type":"post","link":"https:\/\/blog.rwth-aachen.de\/itc\/en\/2024\/09\/25\/rwthapp-zufriedenheitsumfrage-2024\/","title":{"rendered":"RWTHapp Satisfaction Survey 2024"},"content":{"rendered":"<div class=\"twoclick_social_bookmarks_post_20349 social_share_privacy clearfix 1.6.4 locale-en_US sprite-en_US\"><\/div><div class=\"twoclick-js\"><script type=\"text\/javascript\">\/* <![CDATA[ *\/\njQuery(document).ready(function($){if($('.twoclick_social_bookmarks_post_20349')){$('.twoclick_social_bookmarks_post_20349').socialSharePrivacy({\"txt_help\":\"Wenn Sie diese Felder durch einen Klick aktivieren, werden Informationen an Facebook, Twitter, Flattr, Xing, t3n, LinkedIn, Pinterest oder Google eventuell ins Ausland \\u00fcbertragen und unter Umst\\u00e4nden auch dort gespeichert. N\\u00e4heres erfahren Sie durch einen Klick auf das <em>i<\\\/em>.\",\"settings_perma\":\"Dauerhaft aktivieren und Daten\\u00fcber-tragung zustimmen:\",\"info_link\":\"http:\\\/\\\/www.heise.de\\\/ct\\\/artikel\\\/2-Klicks-fuer-mehr-Datenschutz-1333879.html\",\"uri\":\"https:\\\/\\\/blog.rwth-aachen.de\\\/itc\\\/en\\\/2024\\\/09\\\/25\\\/rwthapp-zufriedenheitsumfrage-2024\\\/\",\"post_id\":20349,\"post_title_referrer_track\":\"RWTHapp+Satisfaction+Survey+2024\",\"display_infobox\":\"on\"});}});\n\/* ]]> *\/<\/script><\/div><p><div id=\"attachment_19867\" style=\"width: 310px\" class=\"wp-caption alignright\"><a href=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2024\/07\/RWTHapp.png\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-19867\" class=\"size-medium wp-image-19867\" src=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2024\/07\/RWTHapp-300x192.png\" alt=\"Mockups der RWTHapp\" width=\"300\" height=\"192\" srcset=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2024\/07\/RWTHapp-300x192.png 300w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2024\/07\/RWTHapp-1024x655.png 1024w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2024\/07\/RWTHapp-768x491.png 768w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2024\/07\/RWTHapp-1536x982.png 1536w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2024\/07\/RWTHapp-2048x1309.png 2048w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><p id=\"caption-attachment-19867\" class=\"wp-caption-text\">Source: Own illustration<\/p><\/div><\/p>\n<p>The RWTHapp satisfaction survey ran from July 22 to August 2, 2024. Before we get into the evaluation, we would like to thank you for the active participation! With almost 4000 clicks, there were over 2000 fully completed questionnaires. The results of the survey will be incorporated into the further development of the RWTHapp.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><!--more--><\/p>\n<h2><span style=\"color: #00549f;\">Results<\/span><\/h2>\n<p>93 percent of all survey participants stated that they use the RWTHapp. 99 percent of these users use the app on their smartphone. Of these, 23 percent also use a tablet to access the RWTHapp.<\/p>\n<p>The RWTHapp is mainly used on the major operating systems Android and iOS, but also occasionally on alternative operating systems such as GrapheneOS. By the way: Did you know that the RWTHapp is also <a href=\"https:\/\/help.itc.rwth-aachen.de\/en\/service\/rhtxrjubsj8m\/article\/0009109a257a4e60bd2ac86d61dc6127\/\">available for F-Droid<\/a>?<\/p>\n<p>The usability of the RWTHapp was rated as average to good, with structure and operation scoring slightly better than the findability of information. The average school grade (i.e. from 1 for \u201cvery good\u201d to 6 for \u201cunsatisfactory\u201d) was 2.3. Half of the participants gave the RWTHapp a grade of 2, followed by grades of 3 (22 percent) and 1 (15 percent). Grades of 4 (7 percent), 5 (3 percent) and 6 (1 percent) were awarded less frequently.<\/p>\n<p>The most frequent criticism was the performance of the RWTHapp in terms of loading times and error messages. The most frequently mentioned feature requests were a more extensive integration of RWTHmoodle and the option to hide the grades on the home page of the tablet app.<\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"color: #00549f;\">What Happens Next<\/span><\/h2>\n<p>After the feedback from the survey has been evaluated, it is incorporated into the further development of the RWTHapp. Suggestions for improvement and feature requests will be implemented gradually. Feasibility plays a major role in this process: because the data and functionalities of the RWTHapp come from many different source systems, we often reach our limits in development. However, we will do our best to implement your feedback as far as possible and to continuously improve the RWTHapp.<\/p>\n<p>Your opinion matters: the next survey is already planned for 2025 to regularly collect user feedback. Of course, our <a href=\"https:\/\/www.itc.rwth-aachen.de\/cms\/it-center\/services\/support-moeglichkeiten\/~smkoi\/it-servicedesk\/?lidx=1\">IT Service Desk<\/a> is always available to help with any problems or questions you may have.<\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<p>Responsible for the content of this article is <a href=\"https:\/\/www.itc.rwth-aachen.de\/cms\/it-center\/it-center\/profil\/team\/~epvp\/mitarbeiter-campus-\/?gguid=PER-4R7J6M3&amp;allou=1&amp;lidx=1\">Denise Pascale Fries<\/a>.<\/p>\n<p>&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"<p>Sorry, this entry is only available in Deutsch.<\/p>\n","protected":false},"author":2228,"featured_media":19867,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"c2c_always_allow_admin_comments":false,"footnotes":""},"categories":[313,310],"tags":[176,111],"class_list":["post-20349","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-interviews-umfragen","category-studium-lehre","tag-rwthapp","tag-umfrage"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/posts\/20349","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/users\/2228"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/comments?post=20349"}],"version-history":[{"count":4,"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/posts\/20349\/revisions"}],"predecessor-version":[{"id":20355,"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/posts\/20349\/revisions\/20355"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/media\/19867"}],"wp:attachment":[{"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/media?parent=20349"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/categories?post=20349"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/tags?post=20349"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}