{"id":23523,"date":"2026-01-07T12:00:17","date_gmt":"2026-01-07T11:00:17","guid":{"rendered":"https:\/\/blog.rwth-aachen.de\/itc\/?p=23523"},"modified":"2026-01-06T09:36:28","modified_gmt":"2026-01-06T08:36:28","slug":"warum-akzeptanzforschung-in-der-it-so-wichtig-ist","status":"publish","type":"post","link":"https:\/\/blog.rwth-aachen.de\/itc\/en\/2026\/01\/07\/warum-akzeptanzforschung-in-der-it-so-wichtig-ist\/","title":{"rendered":"Why Acceptance Research is so Important in IT"},"content":{"rendered":"<div class=\"twoclick_social_bookmarks_post_23523 social_share_privacy clearfix 1.6.4 locale-en_US sprite-en_US\"><\/div><div class=\"twoclick-js\"><script type=\"text\/javascript\">\/* <![CDATA[ *\/\njQuery(document).ready(function($){if($('.twoclick_social_bookmarks_post_23523')){$('.twoclick_social_bookmarks_post_23523').socialSharePrivacy({\"txt_help\":\"Wenn Sie diese Felder durch einen Klick aktivieren, werden Informationen an Facebook, Twitter, Flattr, Xing, t3n, LinkedIn, Pinterest oder Google eventuell ins Ausland \\u00fcbertragen und unter Umst\\u00e4nden auch dort gespeichert. N\\u00e4heres erfahren Sie durch einen Klick auf das <em>i<\\\/em>.\",\"settings_perma\":\"Dauerhaft aktivieren und Daten\\u00fcber-tragung zustimmen:\",\"info_link\":\"http:\\\/\\\/www.heise.de\\\/ct\\\/artikel\\\/2-Klicks-fuer-mehr-Datenschutz-1333879.html\",\"uri\":\"https:\\\/\\\/blog.rwth-aachen.de\\\/itc\\\/en\\\/2026\\\/01\\\/07\\\/warum-akzeptanzforschung-in-der-it-so-wichtig-ist\\\/\",\"post_id\":23523,\"post_title_referrer_track\":\"Why+Acceptance+Research+is+so+Important+in+IT\",\"display_infobox\":\"on\"});}});\n\/* ]]> *\/<\/script><\/div><p><div id=\"attachment_23526\" style=\"width: 310px\" class=\"wp-caption alignright\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-23526\" class=\"size-medium wp-image-23526\" src=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2026\/01\/Conversation-between-chat-bot-on-screen-of-phone-and-customer-1-300x222.jpg\" alt=\"Conversation between chat bot on screen of phone and customer\" width=\"300\" height=\"222\" srcset=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2026\/01\/Conversation-between-chat-bot-on-screen-of-phone-and-customer-1-300x222.jpg 300w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2026\/01\/Conversation-between-chat-bot-on-screen-of-phone-and-customer-1-1024x759.jpg 1024w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2026\/01\/Conversation-between-chat-bot-on-screen-of-phone-and-customer-1-768x569.jpg 768w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2026\/01\/Conversation-between-chat-bot-on-screen-of-phone-and-customer-1-1536x1138.jpg 1536w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2026\/01\/Conversation-between-chat-bot-on-screen-of-phone-and-customer-1-2048x1517.jpg 2048w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><p id=\"caption-attachment-23526\" class=\"wp-caption-text\">Source: <a href=\"https:\/\/de.freepik.com\/vektoren-kostenlos\/gespraech-zwischen-chatbot-auf-dem-bildschirm-von-telefon-und-kunde-winziger-mann-der-mit-niedlichem-roboter-in-der-flachen-vektorillustration-des-online-messengers-spricht-chatbot-ki-virtuelle-unterstuetzung-im-social-media-konzept_26876779.htm#fromView=search&amp;page=1&amp;position=22&amp;uuid=fcde031c-3271-4ab7-8bbb-f9dec8b5f9c1&amp;query=Akzeptanzforschung+Chatbot\">Freepik<\/a><\/p><\/div><\/p>\n<p>IT systems have become an integral part of our everyday lives. They simplify work processes, enable communication, and drive digital innovation. And yet, many IT projects fail not because of technical hurdles, but because they are not accepted by users. This is precisely where acceptance research comes in.<\/p>\n<p><!--more--><\/p>\n<p>Modern systems such as artificial intelligence, automation, and cloud solutions can be as powerful as they like, but if they seem complicated in everyday use or cause uncertainty, they will remain unused. Acceptance research therefore focuses on people: it examines how technologies are perceived, which functions are helpful, and what concerns or expectations exist. Methods such as surveys, interviews, and tests provide valuable insights for further developing user-friendly systems, building trust, and successfully and sustainably introducing innovations into everyday (working) life.<\/p>\n<p>&nbsp;<\/p>\n<h3><span style=\"color: #00549f;\">Practical Example: Chatbot Ritchy<\/span><\/h3>\n<p>A current project by the IT Center demonstrates how this works. The <a href=\"https:\/\/ritchy.itc.rwth-aachen.de\/\">chatbot Ritchy<\/a> is currently being tested for acceptance. Feedback on functions, trust, comprehensibility, and usefulness is directly incorporated into further development so that Ritchy can be optimally tailored to the needs of users.<\/p>\n<p>&nbsp;<\/p>\n<h3><span style=\"color: #00549f;\">Your Opinion Matters!<\/span><\/h3>\n<p>You can actively help shape Ritchy: Until January 29, 2026, you have the opportunity to contribute your ideas and wishes in the <a href=\"https:\/\/www.itc.rwth-aachen.de\/ritchy-umfrage\">survey<\/a> and thus directly influence the development of the chatbot.<\/p>\n<hr \/>\n<p>Responsible for the content of this article is <a href=\"https:\/\/www.itc.rwth-aachen.de\/cms\/it-center\/it-center\/profil\/team\/~epvp\/mitarbeiter-pvz-\/?allou=1&amp;gguid=PER-BWYE3CN&amp;lidx=1\">Kyra Heiden<\/a>.<\/p>","protected":false},"excerpt":{"rendered":"<p>Sorry, this entry is only available in Deutsch.<\/p>\n","protected":false},"author":3522,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"c2c_always_allow_admin_comments":false,"footnotes":""},"categories":[313,1514],"tags":[960,1543,620,1491,615,111],"class_list":["post-23523","post","type-post","status-publish","format-standard","hentry","category-interviews-umfragen","category-ki","tag-ai","tag-chatbot","tag-ki","tag-ritchy","tag-survey","tag-umfrage"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.8 - aioseo.com -->\n\t<meta name=\"description\" content=\"IT Systeme sind wichtig, doch oft scheitern sie an Akzeptanz. 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