{"id":24130,"date":"2026-04-29T13:30:23","date_gmt":"2026-04-29T11:30:23","guid":{"rendered":"https:\/\/blog.rwth-aachen.de\/itc\/?p=24130"},"modified":"2026-04-29T13:19:13","modified_gmt":"2026-04-29T11:19:13","slug":"das-it-center-auf-der-siguccs-annual-conference-2026","status":"publish","type":"post","link":"https:\/\/blog.rwth-aachen.de\/itc\/en\/2026\/04\/29\/das-it-center-auf-der-siguccs-annual-conference-2026\/","title":{"rendered":"The IT Center at the SIGUCCS Annual Conference 2026"},"content":{"rendered":"<div class=\"twoclick_social_bookmarks_post_24130 social_share_privacy clearfix 1.6.4 locale-en_US sprite-en_US\"><\/div><div class=\"twoclick-js\"><script type=\"text\/javascript\">\/* <![CDATA[ *\/\njQuery(document).ready(function($){if($('.twoclick_social_bookmarks_post_24130')){$('.twoclick_social_bookmarks_post_24130').socialSharePrivacy({\"txt_help\":\"Wenn Sie diese Felder durch einen Klick aktivieren, werden Informationen an Facebook, Twitter, Flattr, Xing, t3n, LinkedIn, Pinterest oder Google eventuell ins Ausland \\u00fcbertragen und unter Umst\\u00e4nden auch dort gespeichert. N\\u00e4heres erfahren Sie durch einen Klick auf das <em>i<\\\/em>.\",\"settings_perma\":\"Dauerhaft aktivieren und Daten\\u00fcber-tragung zustimmen:\",\"info_link\":\"http:\\\/\\\/www.heise.de\\\/ct\\\/artikel\\\/2-Klicks-fuer-mehr-Datenschutz-1333879.html\",\"uri\":\"https:\\\/\\\/blog.rwth-aachen.de\\\/itc\\\/en\\\/2026\\\/04\\\/29\\\/das-it-center-auf-der-siguccs-annual-conference-2026\\\/\",\"post_id\":24130,\"post_title_referrer_track\":\"The+IT+Center+at+the+SIGUCCS+Annual+Conference+2026\",\"display_infobox\":\"on\"});}});\n\/* ]]> *\/<\/script><\/div><p><div id=\"attachment_24131\" style=\"width: 310px\" class=\"wp-caption alignright\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-24131\" class=\"size-medium wp-image-24131\" src=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2026\/04\/SIG-2026-Header-Image-1200x400-1-1024x348-1-300x102.png\" alt=\"\" width=\"300\" height=\"102\" srcset=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2026\/04\/SIG-2026-Header-Image-1200x400-1-1024x348-1-300x102.png 300w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2026\/04\/SIG-2026-Header-Image-1200x400-1-1024x348-1-768x261.png 768w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2026\/04\/SIG-2026-Header-Image-1200x400-1-1024x348-1.png 1024w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><p id=\"caption-attachment-24131\" class=\"wp-caption-text\">Source: <a href=\"https:\/\/siguccs.org\/Conference\/2026\/\">SIGUCCS Website<\/a><\/p><\/div><\/p>\n<p>From April 12 to 15, 2026, the annual conference of the <a href=\"https:\/\/www.acm.org\/\">ACM<\/a> <a href=\"https:\/\/siguccs.org\/Conference\/2026\/\">Special Interest Group on University and College Computing Services<\/a> (SIGUCCS) took place in Philadelphia. For many years, the event has brought together IT experts from universities worldwide to exchange ideas on developments in IT services, support structures, and the use of new technologies. In addition to traditional presentations, the program also includes workshops, panels, and interactive formats designed to foster professional exchange. The IT Center was also represented this year with two presentations.<\/p>\n<p><!--more--><\/p>\n<p>&nbsp;<\/p>\n<h3><span style=\"color: #00549f;\">Conference Content<\/span><\/h3>\n<p>A glance at the conference program reveals the wide range of current IT topics in the higher education sector. Against the backdrop of current developments, presentations on the use of artificial intelligence unsurprisingly formed a key focus. AI is now finding its way into many areas of higher education IT, raising new questions in the process. However, other topics were also addressed, including the further development of IT service structures, data-driven decision-making, and issues related to collaboration, leadership, and employee training.<\/p>\n<p>It became clear just how significantly IT services in the higher education context are evolving in the AI era. This evolution ranges from traditional support tasks to strategic and integrative roles that encompass all areas of teaching, research, and administration.<\/p>\n\n\t\t<style type=\"text\/css\">\n\t\t\t#gallery-2 {\n\t\t\t\tmargin: auto;\n\t\t\t}\n\t\t\t#gallery-2 .gallery-item {\n\t\t\t\tfloat: left;\n\t\t\t\tmargin-top: 10px;\n\t\t\t\ttext-align: center;\n\t\t\t\twidth: 33%;\n\t\t\t}\n\t\t\t#gallery-2 img {\n\t\t\t\tborder: 2px solid #cfcfcf;\n\t\t\t}\n\t\t\t#gallery-2 .gallery-caption {\n\t\t\t\tmargin-left: 0;\n\t\t\t}\n\t\t\t\/* see gallery_shortcode() in wp-includes\/media.php *\/\n\t\t<\/style>\n\t\t<div id='gallery-2' class='gallery galleryid-24130 gallery-columns-3 gallery-size-thumbnail'><dl class='gallery-item'>\n\t\t\t<dt class='gallery-icon portrait'>\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2026\/04\/20260416_115538-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" aria-describedby=\"gallery-2-24134\" srcset=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2026\/04\/20260416_115538-150x150.jpg 150w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2026\/04\/20260416_115538-50x50.jpg 50w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/>\n\t\t\t<\/dt>\n\t\t\t\t<dd class='wp-caption-text gallery-caption' id='gallery-2-24134'>\n\t\t\t\tSource: Own Illustration\n\t\t\t\t<\/dd><\/dl><dl class='gallery-item'>\n\t\t\t<dt class='gallery-icon portrait'>\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2026\/04\/20260413_184149-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" aria-describedby=\"gallery-2-24139\" srcset=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2026\/04\/20260413_184149-150x150.jpg 150w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2026\/04\/20260413_184149-50x50.jpg 50w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/>\n\t\t\t<\/dt>\n\t\t\t\t<dd class='wp-caption-text gallery-caption' id='gallery-2-24139'>\n\t\t\t\tSource: Own Illustration\n\t\t\t\t<\/dd><\/dl><dl class='gallery-item'>\n\t\t\t<dt class='gallery-icon portrait'>\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2026\/04\/20260416_120413-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" aria-describedby=\"gallery-2-24135\" srcset=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2026\/04\/20260416_120413-150x150.jpg 150w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2026\/04\/20260416_120413-50x50.jpg 50w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/>\n\t\t\t<\/dt>\n\t\t\t\t<dd class='wp-caption-text gallery-caption' id='gallery-2-24135'>\n\t\t\t\tSource: Own Illustration\n\t\t\t\t<\/dd><\/dl><br style=\"clear: both\" \/><dl class='gallery-item'>\n\t\t\t<dt class='gallery-icon portrait'>\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2026\/04\/20260415_183833-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" aria-describedby=\"gallery-2-24141\" srcset=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2026\/04\/20260415_183833-150x150.jpg 150w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2026\/04\/20260415_183833-50x50.jpg 50w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/>\n\t\t\t<\/dt>\n\t\t\t\t<dd class='wp-caption-text gallery-caption' id='gallery-2-24141'>\n\t\t\t\tSource: Own Illustration\n\t\t\t\t<\/dd><\/dl><dl class='gallery-item'>\n\t\t\t<dt class='gallery-icon landscape'>\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2026\/04\/20260416_080337-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" aria-describedby=\"gallery-2-24149\" srcset=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2026\/04\/20260416_080337-150x150.jpg 150w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2026\/04\/20260416_080337-50x50.jpg 50w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/>\n\t\t\t<\/dt>\n\t\t\t\t<dd class='wp-caption-text gallery-caption' id='gallery-2-24149'>\n\t\t\t\tSource: Own Illustration\n\t\t\t\t<\/dd><\/dl><dl class='gallery-item'>\n\t\t\t<dt class='gallery-icon landscape'>\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2026\/04\/20260415_184234-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" aria-describedby=\"gallery-2-24145\" srcset=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2026\/04\/20260415_184234-150x150.jpg 150w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2026\/04\/20260415_184234-50x50.jpg 50w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/>\n\t\t\t<\/dt>\n\t\t\t\t<dd class='wp-caption-text gallery-caption' id='gallery-2-24145'>\n\t\t\t\tSource: Own Illustration\n\t\t\t\t<\/dd><\/dl><br style=\"clear: both\" \/><dl class='gallery-item'>\n\t\t\t<dt class='gallery-icon portrait'>\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2026\/04\/20260416_080751-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" aria-describedby=\"gallery-2-24137\" srcset=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2026\/04\/20260416_080751-150x150.jpg 150w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2026\/04\/20260416_080751-50x50.jpg 50w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/>\n\t\t\t<\/dt>\n\t\t\t\t<dd class='wp-caption-text gallery-caption' id='gallery-2-24137'>\n\t\t\t\tSource: Own Illustration\n\t\t\t\t<\/dd><\/dl><dl class='gallery-item'>\n\t\t\t<dt class='gallery-icon landscape'>\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2026\/04\/20260416_134558-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" aria-describedby=\"gallery-2-24143\" srcset=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2026\/04\/20260416_134558-150x150.jpg 150w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2026\/04\/20260416_134558-50x50.jpg 50w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/>\n\t\t\t<\/dt>\n\t\t\t\t<dd class='wp-caption-text gallery-caption' id='gallery-2-24143'>\n\t\t\t\tSource: Own Illustration\n\t\t\t\t<\/dd><\/dl><dl class='gallery-item'>\n\t\t\t<dt class='gallery-icon portrait'>\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2026\/04\/20260413_215042-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" aria-describedby=\"gallery-2-24140\" srcset=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2026\/04\/20260413_215042-150x150.jpg 150w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2026\/04\/20260413_215042-50x50.jpg 50w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/>\n\t\t\t<\/dt>\n\t\t\t\t<dd class='wp-caption-text gallery-caption' id='gallery-2-24140'>\n\t\t\t\tSource: Own Illustration\n\t\t\t\t<\/dd><\/dl><br style=\"clear: both\" \/>\n\t\t<\/div>\n\n<p>&nbsp;<\/p>\n<h3><span style=\"color: #00549f;\">Contributions from the IT Center<\/span><\/h3>\n<p>Two AI projects from the IT Center were presented at the conference by speakers <a href=\"https:\/\/www.itc.rwth-aachen.de\/cms\/it-center\/it-center\/profil\/team\/~epvp\/mitarbeiter-pvz-\/?gguid=PER-T2AL8KM&amp;allou=1\">Bernd Decker<\/a> and <a href=\"https:\/\/www.itc.rwth-aachen.de\/cms\/it-center\/it-center\/profil\/team\/~epvp\/mitarbeiter-pvz-\/?gguid=PER-TC3HP2Z&amp;allou=1\">Robin Jakobitz<\/a>. The projects are supported by several teams from the IT Center and the Center for Teaching and Learning Services, whose expertise and close collaboration make these developments possible.<\/p>\n<p>The first presentation introduced the \u201cRitchy\u201d project, an approach for an AI-powered chatbot designed to assist IT support at universities. The approach combines generative AI and <a href=\"https:\/\/blog.rwth-aachen.de\/itc\/en\/2025\/10\/27\/ritchy-erklaert\/\">Retrieval Augmented Generation<\/a> with systematic human quality assurance, allowing support processes to scale efficiently without compromising quality. In productive use, alongside the IT Center\u2019s established support channels, \u201cRitchy\u201d demonstrates high user satisfaction and is continuously refined through structured review processes. The accompanying paper can be found on the <a href=\"https:\/\/dl.acm.org\/doi\/10.1145\/3737841.3787557\">ACM website<\/a>.<\/p>\n<p>The second presentation focused on the cross-university provision of AI infrastructure. Using the example of <a href=\"https:\/\/kiconnect.pages.rwth-aachen.de\/pages\/\">KI:connect.nrw<\/a>, it was demonstrated how a platform-based approach enables shared use, rapid integration, and sustainable collaboration between universities. You can find more details in the <a href=\"https:\/\/dl.acm.org\/doi\/10.1145\/3737841.3787557\">paper<\/a>.<\/p>\n<p>&nbsp;<\/p>\n<h3><span style=\"color: #00549f;\">International Exchange as a Key Added Value<\/span><\/h3>\n<p>In addition to the technical content, international exchange was a central component of the conference. We were delighted by the great interest in our projects and were able to hold numerous discussions with international colleagues.<\/p>\n<p>It is precisely this dialogue across institutional and national borders that is essential for learning from one another, gaining new perspectives, and further developing joint solutions. We hope to have provided the participants with valuable insights and, at the same time, have brought back many new ideas and inspirations to Aachen ourselves.<\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<p>Responsible for the content of this article is <a href=\"https:\/\/www.itc.rwth-aachen.de\/cms\/it-center\/it-center\/profil\/team\/~epvp\/mitarbeiter-pvz-\/?gguid=PER-TC3HP2Z&amp;allou=1\">Robin Jakobitz<\/a>.<\/p>","protected":false},"excerpt":{"rendered":"<p>Sorry, this entry is only available in Deutsch.<\/p>\n","protected":false},"author":5003,"featured_media":24131,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"c2c_always_allow_admin_comments":false,"footnotes":""},"categories":[308,312,1514,316],"tags":[1596,960,168,620,1595],"class_list":["post-24130","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-events-jubilaen-erfolge","category-insight-it-center","category-ki","category-projekte-kooperationen","tag-acm","tag-ai","tag-event","tag-ki","tag-siguccs"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/posts\/24130","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/users\/5003"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/comments?post=24130"}],"version-history":[{"count":4,"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/posts\/24130\/revisions"}],"predecessor-version":[{"id":24157,"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/posts\/24130\/revisions\/24157"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/media\/24131"}],"wp:attachment":[{"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/media?parent=24130"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/categories?post=24130"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/tags?post=24130"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}