{"id":24886,"date":"2026-09-23T10:00:54","date_gmt":"2026-09-23T08:00:54","guid":{"rendered":"https:\/\/blog.rwth-aachen.de\/itc\/?p=24886"},"modified":"2026-09-23T10:18:26","modified_gmt":"2026-09-23T08:18:26","slug":"das-ende-einer-aera-der-druckservice-im-it-center-schliesst-seine-tueren","status":"publish","type":"post","link":"https:\/\/blog.rwth-aachen.de\/itc\/en\/2026\/09\/23\/das-ende-einer-aera-der-druckservice-im-it-center-schliesst-seine-tueren\/","title":{"rendered":"The End of an Era \u2013 The IT Center&#8217;s Printing Service Locks Its Doors"},"content":{"rendered":"<div class=\"twoclick_social_bookmarks_post_24886 social_share_privacy clearfix 1.6.4 locale-en_US sprite-en_US\"><\/div><div class=\"twoclick-js\"><script type=\"text\/javascript\">\/* <![CDATA[ *\/\njQuery(document).ready(function($){if($('.twoclick_social_bookmarks_post_24886')){$('.twoclick_social_bookmarks_post_24886').socialSharePrivacy({\"txt_help\":\"Wenn Sie diese Felder durch einen Klick aktivieren, werden Informationen an Facebook, Twitter, Flattr, Xing, t3n, LinkedIn, Pinterest oder Google eventuell ins Ausland \\u00fcbertragen und unter Umst\\u00e4nden auch dort gespeichert. N\\u00e4heres erfahren Sie durch einen Klick auf das <em>i<\\\/em>.\",\"settings_perma\":\"Dauerhaft aktivieren und Daten\\u00fcber-tragung zustimmen:\",\"info_link\":\"http:\\\/\\\/www.heise.de\\\/ct\\\/artikel\\\/2-Klicks-fuer-mehr-Datenschutz-1333879.html\",\"uri\":\"https:\\\/\\\/blog.rwth-aachen.de\\\/itc\\\/en\\\/2026\\\/09\\\/23\\\/das-ende-einer-aera-der-druckservice-im-it-center-schliesst-seine-tueren\\\/\",\"post_id\":24886,\"post_title_referrer_track\":\"The+End+of+an+Era+%E2%80%93+The+IT+Center%26%238217%3Bs+Printing+Service+Locks+Its+Doors\",\"display_infobox\":\"on\"});}});\n\/* ]]> *\/<\/script><\/div><p><div id=\"attachment_24900\" style=\"width: 310px\" class=\"wp-caption alignright\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-24900\" class=\"size-medium wp-image-24900\" src=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2026\/09\/Druckservice_Collage-1-300x200.png\" alt=\"Collage of disassembled printer parts during the attempted repair\" width=\"300\" height=\"200\" srcset=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2026\/09\/Druckservice_Collage-1-300x200.png 300w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2026\/09\/Druckservice_Collage-1-1024x682.png 1024w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2026\/09\/Druckservice_Collage-1-768x512.png 768w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2026\/09\/Druckservice_Collage-1-1536x1024.png 1536w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2026\/09\/Druckservice_Collage-1.png 1772w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><p id=\"caption-attachment-24900\" class=\"wp-caption-text\">Source: Own illustration<\/p><\/div><\/p>\n<p>For many decades, the IT Center\u2019s Printing Service has provided professional printing solutions for the departments and chairs at RWTH Aachen University. Unfortunately, the Printing Service as we know it will soon be a thing of the past. In this blog post, you\u2019ll learn what\u2019s behind the Printing Service\u2019s closure and what happens next.<\/p>\n<p>&nbsp;<\/p>\n<p><!--more--><\/p>\n<p>&nbsp;<\/p>\n<h3><span style=\"color: #00549f;\">Our Printing Service<\/span><\/h3>\n<p>Print media remain an important part of academic work. At RWTH, printing needs have been met until now by the university\u2019s in-house print shop at the Central University Administration and the IT Center\u2019s Printing Service. While the in-house print shop handled print jobs up to DIN A3 size, the print service was responsible for large-format prints. Equipped with the Pro-4000S and Pro-6000S color inkjet plotters, the service produced numerous posters and banners for conferences, site visits, events, presentations, and much more. Our printing service team has always strived to provide excellent customer service. Thanks to reliable advice and communication, we were able to fulfill even last-minute requests. But all of this is only possible if the hardware is up to the task.<\/p>\n<p>&nbsp;<\/p>\n<h3><span style=\"color: #00549f;\">The Beginning of the End<\/span><\/h3>\n<p>In the summer of 2025, we noticed an unusually high consumption of printer ink in the Printing Service. Cyan ink, in particular\u2014which produces the RWTH blue\u2014was being used up at an increasingly rapid rate. Cartridges that were supposed to last a month were running out within a week. Due to the delivery times for new ink cartridges, there were backlogs in orders. When a technical outage occurred in early January, our Printing Service team worked to find a solution to the ink problem. Thanks to some resourceful cost-saving measures, they managed to resume operations on short notice.<\/p>\n<p>&nbsp;<\/p>\n<h3><span style=\"color: #00549f;\">A Chain Reaction<\/span><\/h3>\n<p>From February through March, the situation stabilized. Unfortunately, a setback occurred in March: one of the plotters could no longer be started up due to a hardware failure. With only one functioning plotter, operations could continue only on a limited basis. By early June, the second plotter would no longer turn on either.<\/p>\n<p>&nbsp;<\/p>\n<h3><span style=\"color: #00549f;\">The Rescue Attempt<\/span><\/h3>\n<p>Unfortunately, professional repair was no longer possible for the ten-year-old models, and purchasing new ones didn\u2019t make sense for the IT Center. So, our Printing Service team decided to try repairing them themselves.<br \/>\nThe first step: finding the cause of the hardware failure. A look inside the plotters quickly revealed the problem\u2014the trays beneath the ink system were completely filled with ink. This also solved the mystery of the high ink consumption. The trays were so full of ink that the gears controlling the ink system became contaminated with ink, triggering a sensor error.<br \/>\nSo, the first step was to clean the reservoirs and the gears. Next, we had to find the leak. After completely disassembling the plotter, the Print Service team discovered perforated seals in the ink inlet. But this is where the next problem arose: replacement parts are no longer manufactured for such small components in a device that is over ten years old.<br \/>\nSince the plotters are from the same series and therefore have the same ink systems, our resourceful Print Service team came up with the idea of cobbling together a functional plotter from the two defective ones. Using parts from the four defective ink systems, they were able to build two functional ink systems. The hardware issue was thus resolved. But during a test print, the next setback occurred: the color calibration was no longer working. This is a problem for which we have not yet found a solution.<\/p>\n<p>&nbsp;<\/p>\n<h3><span style=\"color: #00549f;\">What\u2019s next?<\/span><\/h3>\n<p>After thorough analysis and various repair attempts, we unfortunately had to admit that the devices are beyond repair due to their advanced age and numerous existing defects.<br \/>\nHowever, as we considered how to maintain the service at RWTH, synergies with the ZHV\u2019s in-house print shop quickly became apparent.<br \/>\nAfter consulting with Department 5.0, we jointly concluded that transferring the service to the in-house print shop\u2014and thereby creating a central point of contact for printed materials at RWTH\u2014makes sense and is beneficial for our customers.<br \/>\nThe university\u2019s in-house print shop intends to launch the Print Service shortly, so that plotting will once again be possible under similarly straightforward conditions.<\/p>\n<p>Further information about the new Print Service announced by Department 5.0.<br \/>\nWe would like to thank all RWTH institutes, chairs, and organizations that have used the Printing Service for their trust and long-standing loyalty.<\/p>\n<hr \/>\n<p style=\"text-align: left;\">Responsible for the content of this article is <a href=\"https:\/\/www.itc.rwth-aachen.de\/cms\/it-center\/it-center\/profil\/team\/~epvp\/mitarbeiter-pvz-\/?gguid=PER-2DF4PAN&amp;allou=1&amp;lidx=1\" target=\"_blank\" rel=\"noopener\">Masimba Koschke<\/a>.<\/p>\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>Sorry, this entry is only available in Deutsch.<\/p>\n","protected":false},"author":1042,"featured_media":24897,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"c2c_always_allow_admin_comments":false,"footnotes":""},"categories":[306,315],"tags":[1435,1631,363],"class_list":["post-24886","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ankuendigungen","category-services-support","tag-drucken","tag-drucker","tag-druckservice"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.8 - aioseo.com -->\n\t<meta name=\"description\" content=\"Der RWTH-Druckservice beendet den Betrieb im IT Center, die Zukunft des gro\u00dfformatigen Druckens geht zur Hausdruckerei. 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