{"id":4575,"date":"2019-02-12T15:12:30","date_gmt":"2019-02-12T13:12:30","guid":{"rendered":"https:\/\/blog.rwth-aachen.de\/itc\/?p=4575"},"modified":"2023-09-01T12:10:59","modified_gmt":"2023-09-01T10:10:59","slug":"eingeschraenkte-erreichbarkeit-des-it-servicedesk-am-15-februar-2019","status":"publish","type":"post","link":"https:\/\/blog.rwth-aachen.de\/itc\/en\/2019\/02\/12\/eingeschraenkte-erreichbarkeit-des-it-servicedesk-am-15-februar-2019\/","title":{"rendered":"Eingeschr\u00e4nkte Erreichbarkeit des IT-ServiceDesk"},"content":{"rendered":"<div class=\"twoclick_social_bookmarks_post_4575 social_share_privacy clearfix 1.6.4 locale-en_US sprite-en_US\"><\/div><div class=\"twoclick-js\"><script type=\"text\/javascript\">\/* <![CDATA[ *\/\njQuery(document).ready(function($){if($('.twoclick_social_bookmarks_post_4575')){$('.twoclick_social_bookmarks_post_4575').socialSharePrivacy({\"txt_help\":\"Wenn Sie diese Felder durch einen Klick aktivieren, werden Informationen an Facebook, Twitter, Flattr, Xing, t3n, LinkedIn, Pinterest oder Google eventuell ins Ausland \\u00fcbertragen und unter Umst\\u00e4nden auch dort gespeichert. N\\u00e4heres erfahren Sie durch einen Klick auf das <em>i<\\\/em>.\",\"settings_perma\":\"Dauerhaft aktivieren und Daten\\u00fcber-tragung zustimmen:\",\"info_link\":\"http:\\\/\\\/www.heise.de\\\/ct\\\/artikel\\\/2-Klicks-fuer-mehr-Datenschutz-1333879.html\",\"uri\":\"https:\\\/\\\/blog.rwth-aachen.de\\\/itc\\\/en\\\/2019\\\/02\\\/12\\\/eingeschraenkte-erreichbarkeit-des-it-servicedesk-am-15-februar-2019\\\/\",\"post_id\":4575,\"post_title_referrer_track\":\"Eingeschr%C3%A4nkte+Erreichbarkeit+des+IT-ServiceDesk\",\"display_infobox\":\"on\"});}});\n\/* ]]> *\/<\/script><\/div><p>&nbsp;<\/p>\r\n\r\n<div class=\"wp-block-image\">\r\n<figure class=\"alignleft is-resized\">\r\n<div id=\"attachment_4576\" style=\"width: 503px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-4576\" class=\"wp-image-4576\" src=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2019\/02\/Bild_ge\u00e4nderte_\u00d6ffnungszeiten-1024x475.png\" alt=\"Eingeschr\u00e4nkte Erreichbarkeit\" width=\"493\" height=\"228\" srcset=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2019\/02\/Bild_ge\u00e4nderte_\u00d6ffnungszeiten-1024x475.png 1024w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2019\/02\/Bild_ge\u00e4nderte_\u00d6ffnungszeiten-300x139.png 300w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2019\/02\/Bild_ge\u00e4nderte_\u00d6ffnungszeiten-768x356.png 768w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2019\/02\/Bild_ge\u00e4nderte_\u00d6ffnungszeiten.png 1280w\" sizes=\"auto, (max-width: 493px) 100vw, 493px\" \/><p id=\"caption-attachment-4576\" class=\"wp-caption-text\">Quelle: Eigene Darstellung<\/p><\/div>\r\n<\/figure>\r\n<\/div>\r\n\r\n<p>&nbsp;<\/p>\r\n\r\n<p class=\"wp-block-paragraph\">&nbsp;<\/p>\r\n\r\n<p>&nbsp;<\/p>\r\n\r\n<p class=\"wp-block-paragraph\">Das IT-ServiceDesk des IT Centers schlie\u00dft am Freitag, den 15. Februar 2019 aufgrund einer internen Veranstaltung bereits um 16:00 Uhr.<\/p>\r\n\r\n<p>&nbsp;<\/p>\r\n\r\n<p class=\"wp-block-paragraph\">Das bedeutet, dass die Mitarbeitenden des IT-ServiceDesk f\u00fcr Sie im pers\u00f6nlichen und telefonischen Support an allen Standorten bis 16 Uhr erreichbar sind.<\/p>\r\n\r\n<p>&nbsp;<\/p>\r\n\r\n<p class=\"wp-block-paragraph\">Wir schlie\u00dfen an diesem Tag nicht nur im Super C und im Wendlinweg 10, wie gewohnt, um 16 Uhr, sondern auch unseren Standort am Seffenter Weg 23.<\/p>\r\n\r\n<p>&nbsp;<\/p>\r\n\r\n<p class=\"wp-block-paragraph\" style=\"text-align: center;\">Ab <strong>Montag, den 18. Februar 2019<\/strong>, sind wir jedoch wieder zu den gewohnten \u00d6ffnungszeiten f\u00fcr Sie ab <strong>07:30 Uhr<\/strong> erreichbar.<\/p>\r\n\r\n<p>&nbsp;<\/p>\r\n\r\n<p class=\"wp-block-paragraph\"><strong>Zusammengefasst bedeutet dies f\u00fcr Sie: <\/strong><\/p>\r\n\r\n<p>&nbsp;<\/p>\r\n\r\n<div class=\"wp-block-image\">\r\n<figure class=\"alignright is-resized\">\r\n<div id=\"attachment_1993\" style=\"width: 245px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-1993\" class=\"wp-image-1993\" src=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2018\/02\/wartung_idm-300x300.jpg\" alt=\"Eingeschr\u00e4nkte Erreichbarkeit\" width=\"235\" height=\"235\" srcset=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2018\/02\/wartung_idm-300x300.jpg 300w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2018\/02\/wartung_idm-150x150.jpg 150w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2018\/02\/wartung_idm-50x50.jpg 50w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2018\/02\/wartung_idm.jpg 433w\" sizes=\"auto, (max-width: 235px) 100vw, 235px\" \/><p id=\"caption-attachment-1993\" class=\"wp-caption-text\">Quelle: <a href=\"  https:\/\/pixabay.com\/illustrations\/male-3d-model-isolated-3d-model-2339835\/\">Pixabay<\/a><\/p><\/div>\r\n<\/figure>\r\n<\/div>\r\n\r\n<p>&nbsp;<\/p>\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>\u00dcber die Nummer 0241\/80-24680 erreichen Sie uns telefonisch zwischen 07:30 und 16:00 Uhr.<\/li>\r\n<li>Pers\u00f6nlich erreichen Sie uns an allen drei Standorten nur bis 16:00 Uhr.<\/li>\r\n<li>S\u00e4mtliche Abholungen &amp; R\u00fcckgaben des Laptop-Leihpools sowie Abholungen von Postern nur bis 16:00 Uhr m\u00f6glich.<\/li>\r\n<li>\u00dcber <a href=\"https:\/\/help.itc.rwth-aachen.de\/en\/\">IT Center Help<\/a> erreichen Sie uns, wie gewohnt, zwischen 10:00 Uhr und 16:00 Uhr durch einen Klick auf den \u201eChat Support\u201c-Button.<\/li>\r\n<li>Per E-Mail \u00fcber <a href=\"mailto: servicedesk@itc.rwth-aachen.de\">servicedesk@itc.rwth-aachen.de<\/a> und \u00fcber das <a href=\"https:\/\/ticketportal.itc.rwth-aachen.de\/helplineportal\/de-DE\/Home\/Index\">Ticketportal <\/a>k\u00f6nnen Sie uns uneingeschr\u00e4nkt kontaktieren. Bitte beachten Sie jedoch, dass Sie, abh\u00e4ngig vom Zeitpunkt des Versands Ihrer Nachricht, fr\u00fchestens Montag fr\u00fch eine Antwort auf Ihre Nachricht erhalten werden.<\/li>\r\n<\/ul>\r\n\r\n<p>&nbsp;<\/p>\r\n\r\n<p class=\"wp-block-paragraph\">Wir bedanken uns im Voraus f\u00fcr Ihr Verst\u00e4ndnis und w\u00fcnschen eine sch\u00f6ne Zeit!<\/p>\r\n\r\n<p>&nbsp;<\/p>\r\n\r\n<p class=\"wp-block-paragraph\">Ihr Team der Abteilung Service &amp; Kommunikation<\/p>\r\n\r\n<p>&nbsp;<\/p>\r\n\r\n<p class=\"wp-block-paragraph\">Verantwortlich f\u00fcr die Inhalte des Beitrages sind <a href=\"http:\/\/www.itc.rwth-aachen.de\/cms\/IT-Center\/IT-Center\/Team\/~epvp\/Mitarbeiter-CAMPUS-\/?gguid=0x076EFD6C62ADCF4D868FB7134A14B07C&amp;allou=1\">Nicole Filla<\/a> und <a href=\"http:\/\/www.itc.rwth-aachen.de\/cms\/IT-Center\/IT-Center\/Team\/~epvp\/Mitarbeiter-CAMPUS-\/?gguid=0x3CFCED905704E14FA6E77F1CFA159EC3&amp;allou=1\">Sara Kaya<\/a>.<\/p>\r\n\r\n<p>&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"<p>&nbsp; &nbsp; &nbsp; &nbsp; Das IT-ServiceDesk des IT Centers schlie\u00dft am Freitag, den 15. Februar 2019 aufgrund einer internen Veranstaltung bereits um 16:00 Uhr. &nbsp; Das bedeutet, dass die Mitarbeitenden [&hellip;]<\/p>\n","protected":false},"author":1328,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"c2c_always_allow_admin_comments":false,"footnotes":""},"categories":[312],"tags":[],"class_list":["post-4575","post","type-post","status-publish","format-standard","hentry","category-insight-it-center"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.8 - aioseo.com -->\n\t<meta name=\"description\" content=\"Eingeschr\u00e4nkte Erreichbarkeit des IT-ServiceDesk.\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<meta name=\"author\" content=\"Sara Kaya\"\/>\n\t<meta name=\"keywords\" content=\"insight it center\" \/>\n\t<link rel=\"canonical\" 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