{"id":4924,"date":"2019-03-06T13:00:04","date_gmt":"2019-03-06T11:00:04","guid":{"rendered":"https:\/\/blog.rwth-aachen.de\/itc\/?p=4924"},"modified":"2026-02-10T17:14:49","modified_gmt":"2026-02-10T16:14:49","slug":"infotag-2019-service-angebote-des-it-centers-ein-vortrag-von-it-manager-services-andreas-gubernat","status":"publish","type":"post","link":"https:\/\/blog.rwth-aachen.de\/itc\/en\/2019\/03\/06\/infotag-2019-service-angebote-des-it-centers-ein-vortrag-von-it-manager-services-andreas-gubernat\/","title":{"rendered":"Infotag 2019: Service-Angebote des IT Centers &#8211; ein Vortrag von IT Manager Services Andreas Gubernat"},"content":{"rendered":"<div class=\"twoclick_social_bookmarks_post_4924 social_share_privacy clearfix 1.6.4 locale-en_US sprite-en_US\"><\/div><div class=\"twoclick-js\"><script type=\"text\/javascript\">\/* <![CDATA[ *\/\njQuery(document).ready(function($){if($('.twoclick_social_bookmarks_post_4924')){$('.twoclick_social_bookmarks_post_4924').socialSharePrivacy({\"txt_help\":\"Wenn Sie diese Felder durch einen Klick aktivieren, werden Informationen an Facebook, Twitter, Flattr, Xing, t3n, LinkedIn, Pinterest oder Google eventuell ins Ausland \\u00fcbertragen und unter Umst\\u00e4nden auch dort gespeichert. N\\u00e4heres erfahren Sie durch einen Klick auf das <em>i<\\\/em>.\",\"settings_perma\":\"Dauerhaft aktivieren und Daten\\u00fcber-tragung zustimmen:\",\"info_link\":\"http:\\\/\\\/www.heise.de\\\/ct\\\/artikel\\\/2-Klicks-fuer-mehr-Datenschutz-1333879.html\",\"uri\":\"https:\\\/\\\/blog.rwth-aachen.de\\\/itc\\\/en\\\/2019\\\/03\\\/06\\\/infotag-2019-service-angebote-des-it-centers-ein-vortrag-von-it-manager-services-andreas-gubernat\\\/\",\"post_id\":4924,\"post_title_referrer_track\":\"Infotag+2019%3A+Service-Angebote+des+IT+Centers+%26%238211%3B+ein+Vortrag+von+IT+Manager+Services+Andreas+Gubernat\",\"display_infobox\":\"on\"});}});\n\/* ]]> *\/<\/script><\/div>\r\n<blockquote class=\"wp-block-quote is-style-default is-layout-flow wp-block-quote-is-layout-flow\"><p><br><strong>\u201eNeue Entwicklungen und neue Arbeitsweisen erfordern kontinuierliche Erweiterungen des Service-Angebots&#8221;<\/strong> <em>Andreas Gubernat<\/em><\/p><p><\/p><\/blockquote>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Im Rahmen des Infotages am 16. Januar 2019 hielt Herr Gubernat einen Vortrag zum Service-Angebot des IT Centers f\u00fcr die Bereiche Forschung, Studium und Lehre und ging im Speziellen auf die Service-Gestaltung, die Ziele und Strategien rund um unser Service-Angebot ein. <\/p>\r\n\r\n\r\n\r\n<!--more-->\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Das IT Center bietet eine Vielzahl von Services an, mit dem Ziel die Kernprozesse und begleitenden Prozesse in den Bereichen Forschung, Studium und Lehre zu unterst\u00fctzen. Zentrale, skalierbare und standardisierte IT-Services sowie die ad\u00e4quate Grundausstattung an IT-Services bilden hierbei die Strategie zur Erreichung dieser Ziele.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Bei der Gestaltung von IT-Services liegt der Fokus auf den Aspekten Mehrwert, Qualit\u00e4t und Ressourcen. Die Nutzergruppe der Services umfasst Mitglieder, Angeh\u00f6rige und Einrichtungen der RWTH Aachen, andere Hochschulen, externe Forschungseinrichtungen und RWTH-Kooperationspartner. Dabei erl\u00e4uterte der IT Manager Services den Unterschied zwischen einem Kunden, der einen Service (gegen oder ohne Verrechnung) erwirbt und Nutzenden, die einen IT-Service in Anspruch nehmen. <\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Die Grundstruktur, an der sich das Serviceangebot des IT Centers orientiert, ist unterteilt in die Bereiche IT-Grundversorgung, Forschung, Studium und Lehre. F\u00fcr die Erbringung von qualitativ hochwertigen Services sind neben Hardware und Software auch speziell ausgebildete Mitarbeitende und Prozesse n\u00f6tig.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Es kam die Frage auf, wie das IT Center in den Dialog mit den Kunden tritt. Hierauf erkl\u00e4rte Herr Gubernat die unterschiedlichen Aktivit\u00e4ten des IT Centers. Dabei werden die Meinungen der Nutzenden und Kunden anhand von regelm\u00e4\u00dfigen Nutzerzufriedenheitsumfragen, R\u00fcckmeldungen aus der Steuerungsgruppe, Feedbackgespr\u00e4chen, Infotagen, Admin-Runden, und pers\u00f6nlichen Gespr\u00e4chen eingeholt. Er machte au\u00dferdem deutlich, dass das IT Center stets offen f\u00fcr neue Vorschl\u00e4ge, Ideen und konstruktive Anregungen ist.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Zusammenfassend brachte der IT Manager Services in seinem Vortrag zum Ausdruck, dass das IT Center bereits ein breites Angebot, das kontinuierlich erweitert und angepasst wird, an qualitativ hochwertigen IT-Services bietet. Besonders im Bereich Forschungsdatenmanagement w\u00e4chst das Angebot stetig. &nbsp;Unsere IT-Services werden st\u00e4ndig weiterentwickelt und an neue Anforderungen angepasst. Parallel dazu unterliegt die Servicequalit\u00e4t einem kontinuierlichen Verbesserungsprozess.  <\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Mit Blick auf die Zukunft, getreu dem Motto \u201eThinking the Future\u201c, soll eine best\u00e4ndige Erweiterung des Serviceangebots, neuen Entwicklungen und Arbeitsweisen gerecht werden. Dazu soll die Nutzung von Cloud-Angeboten, Kooperationen mit externen Partnern, gemeinsame Pilotprojekte mit RWTH-Einrichtungen sowie die langfristige Reduzierung der \u201eFertigungstiefe\u201c beitragen. <\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Freuen Sie sich auch in unserem n\u00e4chsten Beitrag zum Infotag 2019 \u00fcber die spannenden Vorhaben und Ma\u00dfnahmen, von denen Gesch\u00e4ftsf\u00fchrer Daniel B\u00fcndgens berichtete.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Verantwortlich f\u00fcr die Inhalte des Beitrages sind<a href=\"http:\/\/www.itc.rwth-aachen.de\/cms\/IT-Center\/IT-Center\/Team\/~epvp\/Mitarbeiter-CAMPUS-\/?gguid=0xFFCC54DB40320E40A487007BAAA3B816&amp;allou=1\"> Andreas Gubernat<\/a> und <a href=\"http:\/\/www.itc.rwth-aachen.de\/cms\/IT-Center\/IT-Center\/Team\/~epvp\/Mitarbeiter-CAMPUS-\/?gguid=0x3CFCED905704E14FA6E77F1CFA159EC3&amp;allou=1\">Sara Kaya.<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>Sorry, this entry is only available in Deutsch.<\/p>\n","protected":false},"author":1413,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"c2c_always_allow_admin_comments":false,"footnotes":""},"categories":[308,1574],"tags":[],"class_list":["post-4924","post","type-post","status-publish","format-standard","hentry","category-events-jubilaen-erfolge","category-fdm"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.8 - aioseo.com -->\n\t<meta name=\"description\" content=\"Infotag 2019: Vortrag zum Service-Angebot des IT Centers f\u00fcr die Bereiche Forschung, Studium und Lehre.\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<meta name=\"author\" content=\"Filla, Nicole Barbara\"\/>\n\t<meta name=\"keywords\" content=\"events, anniversarys &amp; success,fdm\" \/>\n\t<link rel=\"canonical\" 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