{"id":5730,"date":"2019-05-17T13:00:29","date_gmt":"2019-05-17T11:00:29","guid":{"rendered":"https:\/\/blog.rwth-aachen.de\/itc\/?p=5730"},"modified":"2023-08-18T11:03:18","modified_gmt":"2023-08-18T09:03:18","slug":"15-244","status":"publish","type":"post","link":"https:\/\/blog.rwth-aachen.de\/itc\/en\/2019\/05\/17\/15-244\/","title":{"rendered":"15.244"},"content":{"rendered":"<div class=\"twoclick_social_bookmarks_post_5730 social_share_privacy clearfix 1.6.4 locale-en_US sprite-en_US\"><\/div><div class=\"twoclick-js\"><script type=\"text\/javascript\">\/* <![CDATA[ *\/\njQuery(document).ready(function($){if($('.twoclick_social_bookmarks_post_5730')){$('.twoclick_social_bookmarks_post_5730').socialSharePrivacy({\"txt_help\":\"Wenn Sie diese Felder durch einen Klick aktivieren, werden Informationen an Facebook, Twitter, Flattr, Xing, t3n, LinkedIn, Pinterest oder Google eventuell ins Ausland \\u00fcbertragen und unter Umst\\u00e4nden auch dort gespeichert. N\\u00e4heres erfahren Sie durch einen Klick auf das <em>i<\\\/em>.\",\"settings_perma\":\"Dauerhaft aktivieren und Daten\\u00fcber-tragung zustimmen:\",\"info_link\":\"http:\\\/\\\/www.heise.de\\\/ct\\\/artikel\\\/2-Klicks-fuer-mehr-Datenschutz-1333879.html\",\"uri\":\"https:\\\/\\\/blog.rwth-aachen.de\\\/itc\\\/en\\\/2019\\\/05\\\/17\\\/15-244\\\/\",\"post_id\":5730,\"post_title_referrer_track\":\"15.244\",\"display_infobox\":\"on\"});}});\n\/* ]]> *\/<\/script><\/div>\r\n<div class=\"wp-block-image\">\r\n<figure class=\"aligncenter is-resized\">\r\n<div id=\"attachment_5386\" style=\"width: 181px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-5386\" class=\"wp-image-5386\" src=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2019\/04\/itc_blogserie_1_HSG-Kopie_160-1-3.png\" alt=\"\" width=\"171\" height=\"171\" srcset=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2019\/04\/itc_blogserie_1_HSG-Kopie_160-1-3.png 160w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2019\/04\/itc_blogserie_1_HSG-Kopie_160-1-3-150x150.png 150w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2019\/04\/itc_blogserie_1_HSG-Kopie_160-1-3-50x50.png 50w\" sizes=\"auto, (max-width: 171px) 100vw, 171px\" \/><p id=\"caption-attachment-5386\" class=\"wp-caption-text\">Quelle: Eigene Darstellung<\/p><\/div>\r\n<\/figure>\r\n<\/div>\r\n\r\n<p>&nbsp;<\/p>\r\n\r\n<p class=\"wp-block-paragraph\">Die im IT-ServiceDesk des IT Centers eingegangenen Anfragen \u00fcber die verschiedenen Kommunikationskan\u00e4le: E-Mail, Telefon, Chat, pers\u00f6nlich und Ticket-Portal lassen sich in die folgenden<strong> TOP 2 Services<\/strong> unterteilen:\u00a0\u00a0\u00a0<\/p>\r\n\r\n<p>&nbsp;<\/p>\r\n\r\n<p class=\"wp-block-paragraph\">&nbsp;<\/p>\r\n\r\n<p>&nbsp;<\/p>\r\n\r\n<ol class=\"wp-block-list\">\r\n<li><strong>RWTHonline mit 15.244 Anfragen<\/strong><\/li>\r\n<li><strong>Identity Management mit 7.092 Anfragen<\/strong><\/li>\r\n<\/ol>\r\n\r\n<p>&nbsp;<\/p>\r\n\r\n<p class=\"wp-block-paragraph\">Die TOP 2 Services sind die Themenbereiche zu denen das IT-ServiceDesk die meisten Anfragen im Jahr 2018 erhalten hat. Dieses Jahr ist unser Spitzenreiter der Dienst RWTHonline. Somit hat RWTHonline den Service Identity Management von seinem ersten Platz abgel\u00f6st.<\/p>\r\n\r\n<p>&nbsp;<\/p>\r\n\r\n<p><!--more--><\/p>\r\n\r\n<p>&nbsp;<\/p>\r\n\r\n<p class=\"wp-block-paragraph\">Zu RWTHonline gingen im Jahr 2018 <strong>15.244 Anfragen <\/strong>im IT Center ein, welche in Kooperation mit den Fakult\u00e4ten und den beteiligten Einrichtungen der ZHV bearbeitet wurden. Die Menge an Anfragen ist auf die Umstellung des Campus-Managementsystems RWTHonline zur\u00fcckzuf\u00fchren. Im Mittelpunkt der Anfragen von Bewerbenden, Studierenden und Mitarbeitenden standen haupts\u00e4chlich Fragen zur Bedienung der neuen Oberfl\u00e4che. \u00a0<br \/>\u00a0<br \/>Auf dem zweiten Platz, aber mit gro\u00dfem Abstand zum Anfragevolumen von RWTHonline, befindet sich das Thema Identity Management mit<strong> 7.092 Anfragen<\/strong>. Die Anfragen behandeln die Themen der Registrierung, \u00c4nderung von pers\u00f6nlichen Daten und Fragen zu Rechten und Rollen an der RWTH Aachen.\u00a0<\/p>\r\n\r\n<p>&nbsp;<\/p>\r\n\r\n<p class=\"wp-block-paragraph\">Verantwortlich f\u00fcr die Inhalte des Beitrages sind <a href=\"http:\/\/www.itc.rwth-aachen.de\/cms\/IT-Center\/IT-Center\/Team\/~epvp\/Mitarbeiter-CAMPUS-\/?gguid=0x45EA12F95CE50C4BAF91951980C2F9F9&amp;allou=1\">Ingo Hengstebeck<\/a> und <a href=\"http:\/\/www.itc.rwth-aachen.de\/cms\/IT-Center\/IT-Center\/Team\/~epvp\/Mitarbeiter-CAMPUS-\/?gguid=0x3CFCED905704E14FA6E77F1CFA159EC3&amp;allou=1\">Sara Kaya<\/a>.<\/p>","protected":false},"excerpt":{"rendered":"<p>Sorry, this entry is only available in Deutsch.<\/p>\n","protected":false},"author":1328,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"c2c_always_allow_admin_comments":false,"footnotes":""},"categories":[311,312,315],"tags":[],"class_list":["post-5730","post","type-post","status-publish","format-standard","hentry","category-fun-facts","category-insight-it-center","category-services-support"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.8 - aioseo.com -->\n\t<meta name=\"description\" content=\"Die im IT-ServiceDesk des IT Centers eingegangenen Anfragen \u00fcber die verschiedenen Kommunikationskan\u00e4le: E-Mail, Telefon, Chat, pers\u00f6nlich und Ticket-Portal lassen sich in die folgenden TOP 2 Services unterteilen: RWTHonline mit 15.244 Anfragen Identity Management mit 7.092 Anfragen Die TOP 2 Services sind die Themenbereiche zu denen das IT-ServiceDesk die meisten Anfragen\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<meta name=\"author\" content=\"Sara Kaya\"\/>\n\t<meta name=\"keywords\" content=\"fun &amp; facts,insight it center,support, services &amp; updates\" \/>\n\t<link rel=\"canonical\" href=\"https:\/\/blog.rwth-aachen.de\/itc\/en\/2019\/05\/17\/15-244\/\" \/>\n\t<meta name=\"generator\" content=\"All in One SEO (AIOSEO) 4.9.8\" \/>\n\t\t<meta property=\"og:locale\" content=\"en_US\" \/>\n\t\t<meta property=\"og:site_name\" content=\"IT Center Blog \u2022\" \/>\n\t\t<meta property=\"og:type\" content=\"article\" \/>\n\t\t<meta property=\"og:title\" content=\"15.244 \u2022 IT Center Blog\" \/>\n\t\t<meta property=\"og:description\" content=\"Die im IT-ServiceDesk des IT Centers eingegangenen Anfragen \u00fcber die verschiedenen Kommunikationskan\u00e4le: E-Mail, Telefon, Chat, pers\u00f6nlich und Ticket-Portal lassen sich in die folgenden TOP 2 Services unterteilen: RWTHonline mit 15.244 Anfragen Identity Management mit 7.092 Anfragen Die TOP 2 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