{"id":6097,"date":"2019-07-12T13:00:38","date_gmt":"2019-07-12T11:00:38","guid":{"rendered":"https:\/\/blog.rwth-aachen.de\/itc\/?p=6097"},"modified":"2023-08-18T10:13:46","modified_gmt":"2023-08-18T08:13:46","slug":"lets-have-a-chat-chat-support-nun-auch-ueber-rwthmoodle-erreichbar-chat-support-now-also-accessible-via-rwthmoodle","status":"publish","type":"post","link":"https:\/\/blog.rwth-aachen.de\/itc\/en\/2019\/07\/12\/lets-have-a-chat-chat-support-nun-auch-ueber-rwthmoodle-erreichbar-chat-support-now-also-accessible-via-rwthmoodle\/","title":{"rendered":"Let&#8217;s have a chat \u2013 Chat support now also accessible via RWTHmoodle"},"content":{"rendered":"<div class=\"twoclick_social_bookmarks_post_6097 social_share_privacy clearfix 1.6.4 locale-en_US sprite-en_US\"><\/div><div class=\"twoclick-js\"><script type=\"text\/javascript\">\/* <![CDATA[ *\/\njQuery(document).ready(function($){if($('.twoclick_social_bookmarks_post_6097')){$('.twoclick_social_bookmarks_post_6097').socialSharePrivacy({\"txt_help\":\"Wenn Sie diese Felder durch einen Klick aktivieren, werden Informationen an Facebook, Twitter, Flattr, Xing, t3n, LinkedIn, Pinterest oder Google eventuell ins Ausland \\u00fcbertragen und unter Umst\\u00e4nden auch dort gespeichert. N\\u00e4heres erfahren Sie durch einen Klick auf das <em>i<\\\/em>.\",\"settings_perma\":\"Dauerhaft aktivieren und Daten\\u00fcber-tragung zustimmen:\",\"info_link\":\"http:\\\/\\\/www.heise.de\\\/ct\\\/artikel\\\/2-Klicks-fuer-mehr-Datenschutz-1333879.html\",\"uri\":\"https:\\\/\\\/blog.rwth-aachen.de\\\/itc\\\/en\\\/2019\\\/07\\\/12\\\/lets-have-a-chat-chat-support-nun-auch-ueber-rwthmoodle-erreichbar-chat-support-now-also-accessible-via-rwthmoodle\\\/\",\"post_id\":6097,\"post_title_referrer_track\":\"Let%26%238217%3Bs+have+a+chat+%E2%80%93+Chat+support+now+also+accessible+via+RWTHmoodle\",\"display_infobox\":\"on\"});}});\n\/* ]]> *\/<\/script><\/div><p>&nbsp;<\/p>\r\n<!-- \/wp:post-content -->\r\n<p>&nbsp;<\/p>\r\n<!-- wp:paragraph -->\r\n<p>By telephone, ticket portal, e-mail or in personal consultation \u2013 lectures and students already have the option to contact the IT-ServiceDesk via a variety of channels to get individual support regarding RWTHmoodle. To make it even easier for you to contact our support team if you have any problems while using the new learning platform, we have now integrated our Chat Support into RWTHmoodle. From now on you can reach this chat directly via the <a href=\"https:\/\/moodle.rwth-aachen.de\/?lang=en\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\">RWTHmoodle start page<\/a> and the course rooms.<\/p>\r\n<!-- \/wp:paragraph -->\r\n<p>&nbsp;<\/p>\r\n<!-- wp:paragraph -->\r\n<p>The IT-ServiceDesk will be pleased to help you in a personal chat from Monday to Friday between 10 a.m. and 4 p.m.<\/p>\r\n<!-- \/wp:paragraph -->\r\n<p>&nbsp;<\/p>\r\n<!-- wp:paragraph -->\r\n<p>Outside our chat hours you will find answers to the most frequently asked questions in our <a href=\"https:\/\/help.itc.rwth-aachen.de\/en\/service\/8d9eb2f36eea4fcaa9abd0e1ca008b22\/\">IT Center Help<\/a>.<\/p>\r\n<!-- \/wp:paragraph -->\r\n<p>&nbsp;<\/p>\r\n<!-- wp:paragraph -->\r\n<p>Responsible for the content of this article is <a href=\"http:\/\/www.itc.rwth-aachen.de\/cms\/IT-Center\/IT-Center\/Team\/~epvp\/Mitarbeiter-CAMPUS-\/?gguid=0xDE29C364DDAF91469C6FFECDA8E5B512&amp;allou=1&amp;lidx=1\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\">Susanne Kubiak<\/a>.<\/p>\r\n<!-- \/wp:paragraph -->\r\n<p>&nbsp;<\/p>\r\n<!-- wp:paragraph \/-->","protected":false},"excerpt":{"rendered":"<p>&nbsp; &nbsp; By telephone, ticket portal, e-mail or in personal consultation \u2013 lectures and students already have the option to contact the IT-ServiceDesk via a variety of channels to get [&hellip;]<\/p>\n","protected":false},"author":1859,"featured_media":6107,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"c2c_always_allow_admin_comments":false,"footnotes":""},"categories":[315,310],"tags":[],"class_list":["post-6097","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-services-support","category-studium-lehre"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.8 - aioseo.com -->\n\t<meta name=\"description\" content=\"By telephone, ticket portal, e-mail or in personal consultation \u2013 lectures and students already have the option to contact the IT-ServiceDesk via a variety of channels to get individual support regarding RWTHmoodle. 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