{"id":7113,"date":"2020-03-18T15:46:19","date_gmt":"2020-03-18T14:46:19","guid":{"rendered":"https:\/\/blog.rwth-aachen.de\/itc\/?p=7113"},"modified":"2023-06-01T10:43:53","modified_gmt":"2023-06-01T08:43:53","slug":"erreichbarkeit-it-servicedesk","status":"publish","type":"post","link":"https:\/\/blog.rwth-aachen.de\/itc\/en\/2020\/03\/18\/erreichbarkeit-it-servicedesk\/","title":{"rendered":"We are still available for you"},"content":{"rendered":"<div class=\"twoclick_social_bookmarks_post_7113 social_share_privacy clearfix 1.6.4 locale-en_US sprite-en_US\"><\/div><div class=\"twoclick-js\"><script type=\"text\/javascript\">\/* <![CDATA[ *\/\njQuery(document).ready(function($){if($('.twoclick_social_bookmarks_post_7113')){$('.twoclick_social_bookmarks_post_7113').socialSharePrivacy({\"txt_help\":\"Wenn Sie diese Felder durch einen Klick aktivieren, werden Informationen an Facebook, Twitter, Flattr, Xing, t3n, LinkedIn, Pinterest oder Google eventuell ins Ausland \\u00fcbertragen und unter Umst\\u00e4nden auch dort gespeichert. N\\u00e4heres erfahren Sie durch einen Klick auf das <em>i<\\\/em>.\",\"settings_perma\":\"Dauerhaft aktivieren und Daten\\u00fcber-tragung zustimmen:\",\"info_link\":\"http:\\\/\\\/www.heise.de\\\/ct\\\/artikel\\\/2-Klicks-fuer-mehr-Datenschutz-1333879.html\",\"uri\":\"https:\\\/\\\/blog.rwth-aachen.de\\\/itc\\\/en\\\/2020\\\/03\\\/18\\\/erreichbarkeit-it-servicedesk\\\/\",\"post_id\":7113,\"post_title_referrer_track\":\"We+are+still+available+for+you\",\"display_infobox\":\"on\"});}});\n\/* ]]> *\/<\/script><\/div>\r\n\r\n\r\n<p>Don&#8217;t worry &#8211; of course the IT-ServiceDesk of the IT Center is still available for you. Even though the locations at Seffenter Weg 23, SuperC and Wendling Weg 10 are temporarily closed for personal support, you can still send us your support requests via other communication channels: The team is available via e-mail, phone and chat.<\/p>\r\n\r\n<p>&nbsp;<\/p>\r\n\r\n<div class=\"wp-block-image\">\r\n<figure class=\"aligncenter is-resized\">\r\n<div id=\"attachment_7114\" style=\"width: 556px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-7114\" class=\"wp-image-7114\" src=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2020\/03\/SD-Rettung-Boot.jpg\" alt=\"\" width=\"546\" height=\"308\" srcset=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2020\/03\/SD-Rettung-Boot.jpg 728w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2020\/03\/SD-Rettung-Boot-300x169.jpg 300w\" sizes=\"auto, (max-width: 546px) 100vw, 546px\" \/><p id=\"caption-attachment-7114\" class=\"wp-caption-text\">Source: Own illustration<\/p><\/div>\r\n<\/figure>\r\n<\/div>\r\n\r\n\r\n\r\n<p><strong>E-Mail support<\/strong><br \/>Send us an e-mail with your request to the <a href=\"mailto:servicedesk@itc.rwth-aachen.de\" target=\"_blank\" rel=\"noreferrer noopener\">e-mail address of the IT-ServiceDesk<\/a>.<\/p>\r\n\r\n\r\n\r\n<p><strong>Phone support<\/strong><br \/>Call us between 7:30am and 6:00pm at the telephone number 0241\/8024687. Please understand that the voice transmission is not always in a quality as good as usual.<\/p>\r\n\r\n\r\n\r\n<p><strong>Chat support<\/strong><br \/>We have adjusted our times for the <a href=\"https:\/\/app.rwth-aachen.de\/chatsupport\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"chat support (\u00f6ffnet in neuem Tab)\">chat support<\/a> for you: You can now chat with us from 7:30am to 6:00pm.<\/p>\r\n\r\n\r\n\r\n<p>In addition, we have compiled the latest advice and information on the most important services of the IT Center and the availability of the IT-ServiceDesk on our <a href=\"https:\/\/www.itc.rwth-aachen.de\/cms\/IT-Center\/IT-Center\/Aktuelle-Meldungen\/~glnjg\/Aktuelle-Hinweise-und-Neuigkeiten\/?lidx=1\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"website (\u00f6ffnet in neuem Tab)\">website<\/a>.<\/p>\r\n\r\n\r\n\r\n<p>If you still need information or instructions, please feel free to leave a comment under this article or send us an e-mail.<\/p>\r\n\r\n\r\n\r\n<p>Responsible for the content of this article is <a href=\"https:\/\/www.itc.rwth-aachen.de\/cms\/IT-Center\/IT-Center\/Team\/~epvp\/Mitarbeiter-CAMPUS-\/?allou=1&amp;gguid=0x178A69B715E4B24AB87DCFA4BC438FD7&amp;lidx=1\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"Nicole Kaminski (\u00f6ffnet in neuem Tab)\">Nicole Kaminski<\/a>.<\/p>","protected":false},"excerpt":{"rendered":"<p>Sorry, this entry is only available in Deutsch.<\/p>\n","protected":false},"author":1859,"featured_media":7114,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"c2c_always_allow_admin_comments":false,"footnotes":""},"categories":[306,315],"tags":[],"class_list":["post-7113","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ankuendigungen","category-services-support"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/posts\/7113","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/users\/1859"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/comments?post=7113"}],"version-history":[{"count":5,"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/posts\/7113\/revisions"}],"predecessor-version":[{"id":15906,"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/posts\/7113\/revisions\/15906"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/media\/7114"}],"wp:attachment":[{"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/media?parent=7113"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/categories?post=7113"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/tags?post=7113"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}