{"id":7905,"date":"2020-10-16T16:03:48","date_gmt":"2020-10-16T14:03:48","guid":{"rendered":"https:\/\/blog.rwth-aachen.de\/itc\/?p=7905"},"modified":"2023-07-24T11:22:02","modified_gmt":"2023-07-24T09:22:02","slug":"it-servicedesk-reopening","status":"publish","type":"post","link":"https:\/\/blog.rwth-aachen.de\/itc\/en\/2020\/10\/16\/it-servicedesk-reopening\/","title":{"rendered":"Reopening of the IT-ServiceDesk &#8211; Personal Support"},"content":{"rendered":"<div class=\"twoclick_social_bookmarks_post_7905 social_share_privacy clearfix 1.6.4 locale-en_US sprite-en_US\"><\/div><div class=\"twoclick-js\"><script type=\"text\/javascript\">\/* <![CDATA[ *\/\njQuery(document).ready(function($){if($('.twoclick_social_bookmarks_post_7905')){$('.twoclick_social_bookmarks_post_7905').socialSharePrivacy({\"txt_help\":\"Wenn Sie diese Felder durch einen Klick aktivieren, werden Informationen an Facebook, Twitter, Flattr, Xing, t3n, LinkedIn, Pinterest oder Google eventuell ins Ausland \\u00fcbertragen und unter Umst\\u00e4nden auch dort gespeichert. N\\u00e4heres erfahren Sie durch einen Klick auf das <em>i<\\\/em>.\",\"settings_perma\":\"Dauerhaft aktivieren und Daten\\u00fcber-tragung zustimmen:\",\"info_link\":\"http:\\\/\\\/www.heise.de\\\/ct\\\/artikel\\\/2-Klicks-fuer-mehr-Datenschutz-1333879.html\",\"uri\":\"https:\\\/\\\/blog.rwth-aachen.de\\\/itc\\\/en\\\/2020\\\/10\\\/16\\\/it-servicedesk-reopening\\\/\",\"post_id\":7905,\"post_title_referrer_track\":\"Reopening+of+the+IT-ServiceDesk+%26%238211%3B+Personal+Support\",\"display_infobox\":\"on\"});}});\n\/* ]]> *\/<\/script><\/div><p><\/p>\n<h2>Only with an appointment and in compliance with the hygiene measures!<\/h2>\n<p>From Tuesday, 20.10.2020, it will again be possible to take advantage of the personal support of the <a href=\"https:\/\/www.itc.rwth-aachen.de\/cms\/IT-Center\/Services\/kompletter-Servicekatalog\/Beschaffungsportale\/~estp\/ServiceDesk\/?lidx=1\">IT-ServiceDesk<\/a>. The prerequisite for this is an <a href=\"https:\/\/ecampus.rwth-aachen.de\/vo\/sprechstunde\">appointment<\/a> and, of course, compliance with the hygiene measures for protection and containment of the corona virus. All information about the special circumstances, the <a href=\"https:\/\/ecampus.rwth-aachen.de\/vo\/sprechstunde\">booking of appointments<\/a> and the updated range of services can be found in this blog post.<\/p>\n<div id=\"attachment_7910\" style=\"width: 1034px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2020\/10\/james-lee-c0HH4m75jYA-unsplash-1.jpg\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-7910\" class=\"wp-image-7910 size-large\" src=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2020\/10\/james-lee-c0HH4m75jYA-unsplash-1-1024x768.jpg\" alt=\"From Tuesday, 20.10.2020, we will again be on site for you in personal support. \" width=\"1024\" height=\"768\" srcset=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2020\/10\/james-lee-c0HH4m75jYA-unsplash-1-1024x768.jpg 1024w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2020\/10\/james-lee-c0HH4m75jYA-unsplash-1-300x225.jpg 300w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2020\/10\/james-lee-c0HH4m75jYA-unsplash-1-768x576.jpg 768w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2020\/10\/james-lee-c0HH4m75jYA-unsplash-1.jpg 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><p id=\"caption-attachment-7910\" class=\"wp-caption-text\">Source: <a href=\" https:\/\/unsplash.com\/de\/fotos\/c0HH4m75jYA\">Unsplash<\/a><\/p><\/div>\n<p><!--more--><\/p>\n<h3>Personal support at the IT-ServiceDesk, Seffenter Weg 23<\/h3>\n<p>On Tuesday, 20.10.2020, the IT-ServiceDesk will initially open its location at <a href=\"https:\/\/www.itc.rwth-aachen.de\/cms\/IT-Center\/Footer\/Service\/~epvu\/Kontakt-und-Lageplaene\/\">Seffenter Weg 23 in the IT Center&#8217;s service building<\/a>. Appointments for personal consultation hours are available from <a href=\"https:\/\/help.itc.rwth-aachen.de\/en\/service\/b734502cd73e4201b1f763a65a61bf9c\/article\/093e53465d484c098f3d335b58d38578\">Monday to Friday from 07:30 to 02:30pm<\/a>.<\/p>\n<p><a href=\"https:\/\/ecampus.rwth-aachen.de\/vo\/sprechstunde\">Booking of appointments<\/a> is obligatory, as you will only be admitted to the <a href=\"https:\/\/www.itc.rwth-aachen.de\/cms\/it-center\/~rbnjp\/IT-Center\/?lidx=1\">IT Center<\/a> if you have booked an appointment. The booking of the appointments serves mainly for traceability in case of infections as well as to control the crowd.<\/p>\n<p>It is not only important to us to help you, but also to protect each other.<\/p>\n<p>For this reason, we also insist on a 2m distance as well as the wearing of mouth-nose-coverings. In addition, you will also find a disinfectant dispenser in front of the Front Office Desk (IT-ServiceDesk) so that you have the opportunity to disinfect your hands. Please take advantage of this offer.<\/p>\n<h3>Range of services and dates<\/h3>\n<p>You can<a href=\"https:\/\/ecampus.rwth-aachen.de\/vo\/sprechstunde\"> book your appointments<\/a> according to your needs and find personal support at the IT-ServiceDesk at Seffenter Weg 23. Due to the current regulations for the containment of the Covid-19 virus, we are unfortunately not able to offer the full range of services that you may already know from the time before Corona. In concrete terms, this means that no installations or configurations on your mobile devices can be carried out by our employees.<\/p>\n<p>However, we are happy to help you with passwords, ConnectMe coupon codes, certificates and the like.<\/p>\n<h3>We keep each other up to date<\/h3>\n<p>If you feel ill or have had a potential risk encounter with a positive tested person, we ask you to cancel your booked appointment and book a new one.<\/p>\n<p>In many cases we can also support you by <a href=\"https:\/\/help.itc.rwth-aachen.de\/en\/service\/b734502cd73e4201b1f763a65a61bf9c\/article\/cbf1b80232b34626bbd53dda48578c09\">phone, chat or e-mail<\/a>. This has already worked very well in the last months. This also applies to the support for example for software installations or the setup of <a href=\"https:\/\/help.itc.rwth-aachen.de\/en\/service\/b3d9a2c8ae5345b8b8f5128143ef4e3c\/article\/cbaa4207a17643ebb3347d62ce021336\/\">eduroam<\/a> or <a href=\"https:\/\/help.itc.rwth-aachen.de\/en\/service\/vbf6fx0gom76\">VPN<\/a>.<\/p>\n<p>We ask for your understanding that due to the current situation, we can only provide limited personal support and the current information is subject to change. Should there be any changes, we will of course inform you via our <a href=\"https:\/\/www.itc.rwth-aachen.de\/cms\/IT-Center\/IT-Center\/Aktuelle-Meldungen\/~dvonn\/Werden-Sie-Teil-des-Netzwerks-\/?lidx=1\">social media channels<\/a>.<\/p>\n<p>Please stay healthy,<\/p>\n<p>Your IT Center<\/p>\n<p>Responsible for the content of this article are <a href=\"https:\/\/www.itc.rwth-aachen.de\/cms\/IT-Center\/IT-Center\/Team\/~epvp\/Mitarbeiter-CAMPUS-\/?allou=1&amp;gguid=0x076EFD6C62ADCF4D868FB7134A14B07C&amp;lidx=1\">Nicole Filla<\/a> and Christian Reuters.<\/p>","protected":false},"excerpt":{"rendered":"<p>Sorry, this entry is only available in Deutsch.<\/p>\n","protected":false},"author":1413,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"c2c_always_allow_admin_comments":false,"footnotes":""},"categories":[306,315],"tags":[120,119,418,599],"class_list":["post-7905","post","type-post","status-publish","format-standard","hentry","category-ankuendigungen","category-services-support","tag-it-servicedesk","tag-support","tag-terminbuchung","tag-wiedereroeffnung"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/posts\/7905","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/users\/1413"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/comments?post=7905"}],"version-history":[{"count":13,"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/posts\/7905\/revisions"}],"predecessor-version":[{"id":16543,"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/posts\/7905\/revisions\/16543"}],"wp:attachment":[{"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/media?parent=7905"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/categories?post=7905"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/tags?post=7905"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}