{"id":7986,"date":"2020-11-09T16:16:17","date_gmt":"2020-11-09T15:16:17","guid":{"rendered":"https:\/\/blog.rwth-aachen.de\/itc\/?p=7986"},"modified":"2023-07-21T15:28:39","modified_gmt":"2023-07-21T13:28:39","slug":"it-servicedesk","status":"publish","type":"post","link":"https:\/\/blog.rwth-aachen.de\/itc\/en\/2020\/11\/09\/it-servicedesk\/","title":{"rendered":"Do not hesitate, just ask the IT-ServiceDesk!"},"content":{"rendered":"<div class=\"twoclick_social_bookmarks_post_7986 social_share_privacy clearfix 1.6.4 locale-en_US sprite-en_US\"><\/div><div class=\"twoclick-js\"><script type=\"text\/javascript\">\/* <![CDATA[ *\/\njQuery(document).ready(function($){if($('.twoclick_social_bookmarks_post_7986')){$('.twoclick_social_bookmarks_post_7986').socialSharePrivacy({\"txt_help\":\"Wenn Sie diese Felder durch einen Klick aktivieren, werden Informationen an Facebook, Twitter, Flattr, Xing, t3n, LinkedIn, Pinterest oder Google eventuell ins Ausland \\u00fcbertragen und unter Umst\\u00e4nden auch dort gespeichert. N\\u00e4heres erfahren Sie durch einen Klick auf das <em>i<\\\/em>.\",\"settings_perma\":\"Dauerhaft aktivieren und Daten\\u00fcber-tragung zustimmen:\",\"info_link\":\"http:\\\/\\\/www.heise.de\\\/ct\\\/artikel\\\/2-Klicks-fuer-mehr-Datenschutz-1333879.html\",\"uri\":\"https:\\\/\\\/blog.rwth-aachen.de\\\/itc\\\/en\\\/2020\\\/11\\\/09\\\/it-servicedesk\\\/\",\"post_id\":7986,\"post_title_referrer_track\":\"Do+not+hesitate%2C+just+ask+the+IT-ServiceDesk%21\",\"display_infobox\":\"on\"});}});\n\/* ]]> *\/<\/script><\/div><p><strong>How do I use Microsoft Teams at RWTH Aachen University? How do I connect to the <a href=\"https:\/\/help.itc.rwth-aachen.de\/en\/service\/vbf6fx0gom76\">VPN<\/a>? How do I set up an <a href=\"https:\/\/help.itc.rwth-aachen.de\/en\/service\/1jefzdccuvuch\">e-mail address<\/a>? How do I apply for a <a href=\"https:\/\/help.itc.rwth-aachen.de\/en\/service\/81a55cea5f2b416892901cf1736bcfc7\/article\/cb524e1413484fdfb243f07353570aea\/\">DFN certificate<\/a>? Who do I contact if I have questions?<\/strong><\/p>\n<div id=\"attachment_7990\" style=\"width: 682px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2020\/11\/show_picture-2.jpg\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-7990\" class=\"wp-image-7990 size-full\" src=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2020\/11\/show_picture-2.jpg\" alt=\"\" width=\"672\" height=\"447\" srcset=\"https:\/\/blog.rwth-aachen.de\/itc\/files\/2020\/11\/show_picture-2.jpg 672w, https:\/\/blog.rwth-aachen.de\/itc\/files\/2020\/11\/show_picture-2-300x200.jpg 300w\" sizes=\"auto, (max-width: 672px) 100vw, 672px\" \/><\/a><p id=\"caption-attachment-7990\" class=\"wp-caption-text\">Source: Own illustration<\/p><\/div>\n<p><!--more--><\/p>\n<p>By <a href=\"tel:\/\/02418024687\/\">telephone<\/a>, <a href=\"https:\/\/blog.rwth-aachen.de\/itc\/2020\/07\/08\/das-ticketportal-ein-tool-das-verbindet\/\">ticket portal<\/a>, <a href=\"mailto:servicedesk@itc.rwth-aachen.de\">e-mail<\/a>, <a href=\"http:\/\/omnic-chat.itc.rwth-aachen.de\/chat\">chat<\/a> or <a href=\"https:\/\/blog.rwth-aachen.de\/itc\/2020\/10\/16\/it-servicedesk-reopening\/\">personal consultation<\/a> &#8211; members of the RWTH Aachen University have various options to quickly receive individual support in using the services of the IT Center.\u00a0The IT-ServiceDesk is the central point of contact for students, employees, institutes and cooperation partners of RWTH Aachen University for all questions concerning the <a href=\"https:\/\/www.itc.rwth-aachen.de\/cms\/it-center\/~rcyys\/Services\/?lidx=1\">services<\/a>.<\/p>\n<p>On <a href=\"https:\/\/help.itc.rwth-aachen.de\/en\/\">IT Center Help<\/a> you will also find practical step-by-step instructions and information on the services offered.<\/p>\n<h4>Why can&#8217;t I log in to RWTHmoodle? What does this error message mean? Is there a fault?<\/h4>\n<p>You can find all current information about maintenance, (partial) malfunctions &amp; failures of all central IT systems of the IT Center on our <a href=\"https:\/\/maintenance.itc.rwth-aachen.de\/ticket\/status\/messages\">status message portal<\/a>. The color selection shows you the current status at a glance.<\/p>\n<h4>Can I also reach the IT-ServiceDesk during Corona? Do other opening hours apply?<\/h4>\n<p>On our <a href=\"http:\/\/itc.rwth-aachen.de\/corona\">website<\/a> we have compiled all the latest tips and information on the most important services and how to reach the IT-ServiceDesk during the ongoing Corona pandemic.<\/p>\n<h4>Does the IT-ServiceDesk also provide information on other channels of the IT Center?<\/h4>\n<p>On our <a href=\"https:\/\/www.itc.rwth-aachen.de\/cms\/IT-Center\/IT-Center\/~fehb\/Aktuelle-Meldungen\/\">website<\/a>, here in the IT Center Blog, on <a href=\"https:\/\/www.facebook.com\/itcenterrwth\">Facebook<\/a>,\u00a0<a href=\"https:\/\/twitter.com\/ITCenterRWTH\">Twitter<\/a>,\u00a0<a href=\"https:\/\/www.linkedin.com\/company\/itcenterrwth\">LinkedIn<\/a> and <a href=\"https:\/\/www.youtube.com\/channel\/UCKKDJJukeRwO0LP-ac8x8rQ\">YouTube<\/a> as well as by e-mail, we provide you with up-to-date information and tips on all topics relating to the IT Center and the IT-ServiceDesk.<\/p>\n<p>Responsible for the content of this article are <a href=\"https:\/\/www.itc.rwth-aachen.de\/go\/id\/epvp\/gguid\/0x9356740536A0D54BAE2FFB25A85C91DA\/allou\/1\/\">Anastasios Krikas<\/a> and <a href=\"https:\/\/www.itc.rwth-aachen.de\/go\/id\/epvp\/gguid\/0x178A69B715E4B24AB87DCFA4BC438FD7\/allou\/1\/\">Nicole Kaminski<\/a>.<\/p>","protected":false},"excerpt":{"rendered":"<p>Sorry, this entry is only available in Deutsch.<\/p>\n","protected":false},"author":1859,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"c2c_always_allow_admin_comments":false,"footnotes":""},"categories":[315],"tags":[],"class_list":["post-7986","post","type-post","status-publish","format-standard","hentry","category-services-support"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/posts\/7986","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/users\/1859"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/comments?post=7986"}],"version-history":[{"count":13,"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/posts\/7986\/revisions"}],"predecessor-version":[{"id":16430,"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/posts\/7986\/revisions\/16430"}],"wp:attachment":[{"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/media?parent=7986"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/categories?post=7986"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.rwth-aachen.de\/itc\/en\/wp-json\/wp\/v2\/tags?post=7986"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}