Schlagwort: ‘Ritchy’
Ritchy – Your Opinion Matters!
Source: Own Illustration
Since April 2025, our chatbot Ritchy has been available to assist you around the clock, even after our regular support hours. It provides answers, tips, and suggested solutions, and is designed to complement our personal customer support services.
We have already introduced Ritchy in a previous blog post and explained its advantages and special features.
If you would like to learn more about our chatbot, we highly recommend taking a look at this article.
Ritchy Explained – How the Chatbot Works & How to Get the Most Out of It
Source: Own Illustration
In our last post, we introduced you to Ritchy, the IT-ServiceDesk’s AI-powered support chatbot. If you’re not yet familiar with Ritchy, we recommend reading the first post first. There you can learn more about the background and development of the chatbot.
When you select the support chat function on our IT Center website, in IT Center Help, or directly in RWTHmoodle, you can now choose whether you want to chat with Ritchy or with the IT-ServiceDesk staff. But if you’ve been wondering how Ritchy works in detail, we have the answer for you in this post.
Ritchy: The IT- ServiceDesk’s AI Chatbot
Source: Own Illustration
With approximately 45,000 students, around 10,000 employees, and a steadily growing number of digital offerings, the IT-ServiceDesk receives a wide variety of questions every day: from setting up Wi-Fi and software access to special services for research and teaching. In order to process these efficiently and promptly, the IT Center has recently started testing a modern solution: Ritchy – an AI-supported chatbot that assists users of IT Center services. In this article, we show how Ritchy works, what makes it special, and what advantages it offers.
Ask Better, Answer Better: Prompt Engineering with RWTHgpt
Source: Own Illustration
Since the introduction of RWTHgpt at RWTH Aachen University, many people have been asking themselves: How can I use RWTHgpt – and how do I ask the right questions? Because if you want good answers, you have to ask good questions. This is exactly where prompt engineering comes in: the targeted formulation of inputs (prompts) in order to obtain the most helpful, relevant and high-quality results possible from the AI model.
AI Explained Simply: Overview of the Most Important Terms
Source: Own illustration
Artificial intelligence (AI) has long been part of our everyday lives. It assists with translating, helps with online searches or answers questions in the form of chatbots.
You can find more information about AI in this blog under the tag KI.
But what exactly is AI and how does it work? To better understand this, we asked RWTHgpt, our AI-supported chatbot. Who, if not him, could better explain how AI works? In the following graphic, RWTHgpt describes itself:
Towards the Future with AI – How the IT Center Is Supporting RWTH Aachen University on Its Way into the AI Age
Source: Pixabay
Artificial intelligence (AI) is no longer a topic for the future – it has arrived in the centre of society and is changing the way we research, learn and work. As one of Europe’s leading technical universities, it is therefore crucial for RWTH Aachen University to actively engage with the potential and challenges of this technology.
As RWTH’s central IT facility, the IT Center plays a central role in this: it develops technical solutions, ensures a data protection-compliant infrastructure and creates new services that enable the use of AI in the university context.
And not just since yesterday: For some time now, the IT Center has been working intensively on making artificial intelligence usable for the entire university.
