Kategorie: ‘Interviews & Surveys’
IT Center Satisfaction Survey 2025 – The Results Are In!
Source: Own illustration
In October and November 2025, we conducted our annual IT Center Satisfaction Survey, in which all members of the RWTH Aachen University were able to rate the services and support offered by the IT Center.
In the survey, we also asked you for suggestions for improvement, which have already been reviewed and analyzed by our various teams and groups over the past few months.
RWTHmoodle: 2026 User Survey
Source: Own Illustration
Since the launch of RWTHmoodle in 2019, we have been continuously working to further improve the teaching and learning platform. The annual user survey plays a key role in this effort. This year, we would once again like to hear from you about how you rate the platform, including its performance and usability. This year, there is a special focus on the use of AI within RWTHmoodle and digital accessibility.
Anyone who was registered in at least one learning space during the summer semester of 2026 as a student, other participant, instructor, or learning space manager is eligible to participate. Between August 6 and 26, 2026, you can help improve RWTHmoodle and our support services by participating in the user survey.
Why Acceptance Research is so Important in IT
Source: Freepik
IT systems have become an integral part of our everyday lives. They simplify work processes, enable communication, and drive digital innovation. And yet, many IT projects fail not because of technical hurdles, but because they are not accepted by users. This is precisely where acceptance research comes in.
Ritchy – Your Opinion Matters!
Source: Own Illustration
Since April 2025, our chatbot Ritchy has been available to assist you around the clock, even after our regular support hours. It provides answers, tips, and suggested solutions, and is designed to complement our personal customer support services.
We have already introduced Ritchy in a previous blog post and explained its advantages and special features.
If you would like to learn more about our chatbot, we highly recommend taking a look at this article.
RWTHmoodle – Results of the User Survey Are in!
Source: Own Illustration
This year, you once again had the opportunity to participate in the RWTHmoodle user survey to evaluate the teaching and learning platform. The survey took place from August 4 to 24, 2025, for all persons who were booked into at least one course in the 2025 summer semester. Approximately 38,300 people were invited to participate by email, of whom 1,190 took part in the survey. Read the rest of this entry »
IT Center Satisfaction Survey 2025 – Your Opinion Counts!
Source: Freepik
On October 20, 2025, our IT Center Satisfaction Survey 2025 started. This survey is aimed at all people who use the services of the IT Center. In order to continuously improve the quality of services and support through our various communication channels, we conduct a satisfaction survey every year. The survey is anonymous.
Coscine User Survey 2025 – Take part now!
Source: Own illustration
Once again this year, we would like to invite you to take part in the Coscine Survey 2025. From April 28 to May 30, 2025, you will have the opportunity to share your experiences, wishes, and suggestions with us.
Coscine supports you in organizing and storing research data – and thrives on active exchange with everyone who uses the platform. Your feedback is crucial for further developing Coscine and tailoring it even better to your needs. Read the rest of this entry »
The Results of the 2024 IT Center Satisfaction Survey Are In!
Source: Own illustration
In October and November 2024, we conducted our 13th IT Center Satisfaction Survey, in which all members of the RWTH Aachen University community, including students and staff, were able to evaluate the services and support offered by the IT Center. In the survey, we also asked you for suggestions for improvement, which have already been reviewed and analyzed by our various teams and groups over the past few months.
IT Center Satisfaction Survey 2024 – Your Opinion Counts!
Source: Freepik
This week our IT Center Satisfaction Survey 2024 started. This survey is aimed at all people who use the services of the IT Center.
In order to continuously improve the quality of services and support through our various communication channels, we conduct a satisfaction survey every year. The survey is anonymous.
RWTHapp Satisfaction Survey 2024
Source: Own illustration
The RWTHapp satisfaction survey ran from July 22 to August 2, 2024. Before we get into the evaluation, we would like to thank you for the active participation! With almost 4000 clicks, there were over 2000 fully completed questionnaires. The results of the survey will be incorporated into the further development of the RWTHapp.
