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Kategorie: ‘Announcements’

Archive Migration – The Journey Continues!

June 29th, 2022 | by

 

Mammoth

Source: Pixabay

Archive migration is probably what is called a mammoth project in IT. In addition to the enormous size of around 1.7 petabytes (PB) that needs to be migrated, some of the data has been stored in the archive for a very long time. This in itself is a great result and testimony to a secure and stable archive, but this circumstance caused the project team around the archive migration one or the other challenge.

 

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New Hardware Shop of the NRW Universities

May 11th, 2022 | by
screenshot of the shop

Source: Own Illustration

Recently, the hardware shop of the NRW universities (alsterarbeit gGmbH) has been available in a new design under a new web address.
Via the shop, institutions can purchase desktop and micro PCs as well as mobile workstations and laptops from Dell at the currently applicable terms and conditions of the framework agreement.

 

 

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RWTHApp 2.0 – Test the Beta Version now!

May 9th, 2022 | by
RWTHApp auf dem Smartphone

A little sneak peak for you 😊 (Source: Own illustration)

The relaunch of the RWTHApp is getting closer and closer! In November and December 2021, you already had the opportunity to put the alpha version of the RWTHApp 2.0 through its paces and give us your feedback.
We would like to take this opportunity to thank you again for your active participation – your feedback was and is enormously important for the further development of the app and has shown us in one or two places where exactly there is still a need for optimization.

Based on your feedback, we have turned the RWTHApp upside down again and made further adjustments. Now we would like to give you the chance to test the beta version of the new RWTHApp. Read the rest of this entry »

Well represented: IT Center at ISC22

May 6th, 2022 | by
logo of the isc with data

ISC High Performance 22
Source: ISC

For two years the ISC High Performance conference could not take place as usual. Now it is back in a hybrid form and with top-class guests in lectures, tutorials and workshops that move the industry. From May 29 to June 2, ISC High Performance will take place in Hamburg. Following the motto Transforming the future, the international conference for High Performance Computing (HPC) focuses on the most important developments and trends in the fields of HPC, machine learning and high-performance data analysis.

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New Design and new Features – the new Chat

May 2nd, 2022 | by
Speech bubbles with Chat Support at the IT Center

Source: Own illustration

Since 2015, in addition to phone and personal support, the IT Center’s Service & Communication department has also been providing chat support. By using this service, you can get in touch with the IT Center’s support team quickly and easily.

By now, our chat support has become indispensable. No matter whether you have questions about RWTHonline and RWTHmoodle, are surfing the IT Center website or visiting our IT Center Help documentation portal, you can send us your questions with just one click on the Chat Support button at the bottom of the screen. Many of your concerns can already be solved quickly and conveniently via this channel. Due to the increased number of enquiries, our availability via Chat Support was extended in March 2020. As of this date, you can reach us via chat from 7:30 a.m. to 6:00 p.m.. In addition, the chat support has now also been connected to our omnichannel system.

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Reopening of the IT-ServiceDesk at SuperC and the Printing Service at Seffenter Weg 23

April 27th, 2022 | by

Soon back on site for you! The IT-ServiceDesk in SuperC and the printing service in Seffenter Weg 23 will open for personal contact. (Source: Freepik)

May 02, 2022 is the day: The IT Center’s IT-ServiceDesk takes a big step toward normality. Both the SuperC support location and the printing service will reopen for personal contact. While the opening is subject to the appropriate conditions and hygiene measures for your and our protection and to counter the spread of the Corona pandemic, it will finally be possible to print posters, posters and co. at the IT Center, Seffenter Weg 23, and pick them up in person again starting next Monday, May 02, 2022. Consultation at the IT-ServiceDesk in the SuperC will also resume. Please note tha we are also part of the RWTH initiative “We keep wearing masks”.

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Cable Tray Conversion – Turmstraße Construction Site

April 25th, 2022 | by
Aerial view of the bridge Turmstraße

Source: Peter Winandy

Starting May 2, 2022, the construction site for the major demolition and new construction of the Turmstraße bridge will begin and is expected to be completed in December 2023. The bridge has exhibited significant damage since 2013 and is continuously deteriorating. Due to a performance audit commissioned by the city of Aachen and an expert opinion, these damages cannot be rehabilitated. Therefore, the city of Aachen has decided to first demolish the bridge and then rebuild it. Further information about the construction site are available on the official website of the city of Aachen. Read the rest of this entry »

Limited Availability of IdM

March 18th, 2022 | by
Maintenance symbol image

Source: Own illustration

It is that time of year again: The semester change is just around the corner, and with it, another comprehensive maintenance of the central user dashboard of RWTH Aachen University – the Identity Management (IdM) – is taking place. This involves processing a large amount of changed data so that the system can continue to run smoothly in the upcoming summer semester of 2022.

For this reason, the system will have limited availability from Thursday, March 31, 2022 from 4pm until Monday, April 04, 2022 at 9am.

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Our Opening Hours During Carnival

February 18th, 2022 | by
Red Clock

Source: Pixabay

This year, things may not be quite as turbulent as usual over carnival. Nevertheless, there is a change in our usual opening hours this year: On Rose Monday, February 28, 2022, the IT Center will be closed. Therefore, the IT Service Desk will not be available on this day. Appointments to submit certificate applications will also not be possible on this day. Read the rest of this entry »

New features in IT Center Help

February 14th, 2022 | by
Rating and sharing function FAQ

Rate & Share FAQ Posts (Source: IT Center Help)

Practical step-by-step instructions, useful quicklinks, helpful information or FAQ – our documentation portal IT Center Help provides you with answers to countless questions about the IT Center’s services for studying, teaching and research.

Since its launch in July 2020, we have continuously optimized our portal based on your feedback and adapted it to your needs. Today, we would like to introduce you to two new features in IT Center Help, which you can now put through their paces. Read the rest of this entry »