Kategorie: ‘Announcements’
Omnichannel Telephony: Bilingualism
Source: Freepik
After around three successful years with our omnichannel system, we are taking the next step: in order to meet the modern requirements of an international university, we are making our telephone system bilingual to make communication more efficient and user-friendly. But what exactly does that mean? And what is behind our omnichannel system?
IT Center Satisfaction Survey 2024 – Your Opinion Counts!
Source: Freepik
This week our IT Center Satisfaction Survey 2024 started. This survey is aimed at all people who use the services of the IT Center.
In order to continuously improve the quality of services and support through our various communication channels, we conduct a satisfaction survey every year. The survey is anonymous.
Welcome to the Winter Semester 2024/2025!
Source: Pixabay
How can time pass so quickly that we are already seeing each other again for the new winter semester? Or that we are meeting for the first time.
Whether “old” or “new” – we would like to welcome you all to the winter semester 2024/2025.
Studying has become much more digital in recent years. Laptops, tablets and smartphones have become indispensable.
Are you already connected?
RWTHmoodle – Find the Right Guide for You
Source: Own illustration
The RWTHmoodle service is indispensable in everyday study life, both for students and lecturers. It is therefore particularly important for all those involved to ensure suitable access to detailed documentation.
With this in mind, our RWTHmoodle help has been comprehensively revised. Due to the large number of available instructions, it was often difficult in the past to quickly find the right documentation. To simplify this, we have developed a clearly structured and more user-friendly navigation that provides easy and targeted access to the desired Moodle help.
Changed Opening Hours on September 27, 2024
Source: Freepik
Due to an internal event, the IT-ServiceDesk will only be open for you during limited opening hours on Friday, September 27, 2024.
MoodleCafé – Exchange Format for Good Teaching With RWTHmoodle
Source: own illustration
Are you looking for good practice examples for the use of RWTHmoodle in teaching? Then visit the ‘MoodleCafé’.
In this new digital exchange format, lecturers from different departments at RWTH Aachen University will present concrete examples of how they use specific functions such as StudentQuiz, PDF annotation or gamification to benefit their teaching. Take the opportunity to familiarise yourself with previously little-known functions in RWTHmoodle, exchange ideas about challenges and solutions and benefit from the positive experiences of your colleagues.
Storage Space Reduction on OneDrive & SharePoint Online
Source: Freepik
Microsoft products play a major role in everyday university life, especially for many students. Services such as Word, PowerPoint, Excel and OneNote are part of the Microsoft licences included in the Microsoft federal contract that RWTH Aachen University has concluded with Microsoft. This gives students (and employees) the necessary rights to use the software.
Due to new votes and licence changes on the part of Microsoft, the storage space for OneDrive and SharePoint Online on the tenant for students has been redefined.
You can find out what has changed for you and how to proceed in this blog post.
Security in E-mail Traffic 1: Digital Signing
Source: Freepik
Did you know that in June 2024, more than 80% of all incoming emails at RWTH Aachen University were identified as suspicious by the email security defense systems? [1] You may now be thinking of terms such as phishing emails or spam emails.
At some point, every recipient of an email asks themselves the question: How do I know whether the sender address is trustworthy and genuine? On the other hand, every sender asks themselves at some point: How do I know whether my email has demonstrably reached the recipient unchanged? One answer to this is: Always sign emails digitally! We would like to take a closer look at this process with you in the following blog post.
RWTHmoodle – Usage Survey Results
Source: Own Illustration
In the summer semester 2024, RWTHmoodle users once again had the opportunity to evaluate the system and the associated services such as training and support services.
The usage survey started on June 17, 2024. In total, around 36,300 people who actively used at least one course room in the summer semester 2024 were invited to take part in the RWTHmoodle usage survey. 1,750 users accepted this invitation.
New Milestone Reached – RWTHgpt
Source: IT Center and CLS
It’s done: Since July 16, 2024, RWTH Aachen University has been one of the first universities in Germany to offer a new service – RWTHgpt. This makes RWTH one of the pioneers in the university-wide use of artificial intelligence. In this article, we introduce you to the new AI tool, which is being developed and made available by the IT Center in cooperation with the Center for Teaching and Learning Services (CLS).
