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IT Center Blog

Kategorie: ‘Announcements’

Changed Opening Hours of the IT-ServiceDesk on December 9, 2022

December 2nd, 2022 | by
Drawing of a woman with a laptop with support symbols around her

Source: Freepik

Due to an internal event, the IT-ServiceDesk will only be open for you during limited opening hours on Friday, December 9, 2022.

For personal contact, our locations below will be open for you at the following times on this day: Read the rest of this entry »

Introduction of Adobe SeviRe

October 26th, 2022 | by
Adobe logo

Source: pixabay.com

 

From now on, Adobe can be found in the Selfsevice of Virtual Resources (SeviRe). RWTH employees who have the role of „IT-purchaser” now have the option to manage licenses for Adobe there.

Included products are Adobe Acrobat Pro DC and Adobe Creative Cloud All Apps pro. Read the rest of this entry »

News From the Areas of Servers, Storage and Server Hosting

October 24th, 2022 | by

We have some news to announce since our last status report from the Systems Operation Department (SuB). Since December 1, 2021, there are new framework agreements for the procurement of servers and SAN storage systems. In the Virtual Server Hosting section, we have updated information on the infrastructure, the updated VM limits of Virtual Server Hosting as well as new processes for ordering VMs. Stay tuned to learn more about virtual machines and resources at RWTH Aachen University. 

Read the rest of this entry »

Changed Opening Hours of the IT-ServiceDesk on October 21, 2022

October 12th, 2022 | by

 

White receiver on blue background with speechbubbles

Source: freepik.com

Due to an internal event, the IT-ServiceDesk will be open on Friday, October 21, 2022 at limited hours.

On this day, our locations Seffenter Weg 23 and SuperC will be closed for personal support. Read the rest of this entry »

NHR4CES – In a New Design

September 26th, 2022 | by
Visualization Network

Source: nhr4ces.de

 

In order to focus on the strengths of the collaboration between RWTH Aachen University and Darmstadt University of Technology and to put the goals of NHR4CES in the spotlight, a redesign of its website has been carried out over the last few months. We are very pleased to introduce you to this project and its website as well as the new features added in the process.

 

Read the rest of this entry »

Limited Availability of Identity Management

September 23rd, 2022 | by
Maintenance symbol image

Source: Own illustration

It is that time of year again: The semester change is just around the corner, and with it, another comprehensive maintenance of the central user administration of RWTH Aachen University – the Identity Management (IdM) – is taking place. This involves processing a large amount of changed data so that the system can continue to run smoothly in the upcoming winter semester of 2022/23.

For this reason, the system will have limited availability from Friday, September 30, 2022 from 4pm until Tuesday, October 4, 2022 at 9am. Read the rest of this entry »

Deactivation of the Feedback-Function

August 31st, 2022 | by

 

Feedback written with chalk on a blackboard

Source: pixabay.com

As we already know, everything has an end at some point.

So does our ticket feedback. After more than a year of testing, it’s time to say goodbye to our feedback function.

Read the rest of this entry »

RWTHcontacts – Now Online!

August 24th, 2022 | by
Screenshot of the Website RWTHcontacts

Source: Own Illustration

With RWTHcontacts, you get insight into the new organization directory at RWTH Aachen University. To support digitalized processes and in everyday work, we often need information about which employees work at RWTH, where exactly they work and, most importantly, how to reach them.

An organization directory helps us to get this information. It is an information system that contains important data about the mapped institutions. In addition to the master data record, this also includes contacts and addresses. Read the rest of this entry »

Hooray, Hooray the New Backup System Is Here!

August 19th, 2022 | by
Screen capture of the log-in area of the web console

Source: Own illustration

Trust is good, backup is better! If you can rely on a good backup of data and systems, you are already on the safe side. We know that this time it took a little longer than planned, but we would like to take this opportunity to thank all at RWTH Aachen University backup admins for their patience and trust. Of course, we would also like to thank our Friendly User Group, which has accompanied us since February ’22. Therefore we are even more happy to announce: We are ready to go! To the clients, install, register and assign server plan! You can read more about it in this article.

Read the rest of this entry »

Changed Opening Hours of the IT-ServiceDesk on August 12, 2022

August 8th, 2022 | by

Due to an internal event, the IT-ServiceDesk will be open on Friday, August 12, 2022 at limited hours.

Laptop and telephone on yellow background

Source: Freepik

On this day, our locations below will be open for you at the following times:

Read the rest of this entry »