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IT Center Blog

Kategorie: ‘Projects & Cooperations’

Call Center World in Berlin

March 24th, 2023 | by
The entrance to the fair with flags and a blue poster with the name of the event above it.

Quelle: Own Illustration

For More Performance in Customer Dialogue

This year, the trade fair “Call Center World” – CCW for short – took place from February 28 to March 2,2023. The central theme of the 24th International Congress Fair for Innovative Customer Dialogue this year was “Total Experience Management”. Customer experience across all channels and excellent service solutions were the focus of the exhibitors at the fair. In addition to 6,500 international visitors and 200 exhibitors, the IT Center also visited the trade fair in Berlin. What is currently happening in the service industry? What new technologies await us? What will advance customer service? Exhibition stands, speaker forums and demo talks informed visitors about the current trends and movements in the customer dialogue industry. On two exciting days at the fair, we spoke with many exhibitors from the various companies. One thing became clear to us very quickly: new AI technologies such as chat bots and voice assistants, as well as customer experience across all channels, are indispensable in the current world of customer service.

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Preview: Person data in RWTHcontacts

March 1st, 2023 | by
Preview directory of people

Source: Own illustration

 

After the introduction of RWTHcontacts and the new central RWTH organization directory last summer, it is now time to introduce the new central RWTH person directory of RWTH Aachen University. In today’s article you can read about the advantages of the new directory.

 

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NHR4CES: High-Speed 4 Science

January 25th, 2023 | by
NHR4CES lettering on purple background

Source: NHR4CES

Cards, posters, stickers and on social media: Everywhere you read the slogan “High-Speed 4 Science.” With this campaign, NHR4CES – National High Performance Computing for Computational Engineering Science – is drawing nationwide attention to its freely accessible service services.
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Everything has an End – Also the TSM Backup

January 20th, 2023 | by
Business leader standing on arrow and holding flag. Illustrated as vector illustration.

Change processes are important to meet current and future requirements. This is also the case with our backup system! (Source: freepik)

Today we take you on a journey that starts with the ‘ADSM’, goes over the ‘TSM’ and up to the Commvault software. You have recognized it – today we are talking about the history of our backup services.

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IT Center Annual Review 2022

January 18th, 2023 | by

 

Typewriter with a piece of paper on which Review is written on.

Source: unsplash.com

Just a quick blink and 2022 is already over.
Now we are standing in the middle of the first chapter of 2023.
Last year was characterized by many changes, especially based on the motto “ away from online – towards presence”.

We are looking back at the past year and take you with us.

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New Web Layout for the IT Center Website

December 9th, 2022 | by
Blue background with inscription "IT Center Webrelaunch" and drawing of white rocket

Source: Freepik

The IT Center website has recently been relaunched with a new design. We attach great importance on clearly communicating the customer orientation, reliability and stability of our IT services, especially for our international customers. This is why we decided to re-design the structure of our website. The new website provides you with all the information you need about the IT Center as the central IT facility of RWTH Aachen University and as an educational institution, about our basic services as well as individual services, research foci, projects, cooperations and much more.

With the revision of the contents, however, some web addresses may have changed. So please remember to adjust your favorites according to the new web addresses. Read the rest of this entry »

Backup-Changeover 2022 – Our Support Offer

November 25th, 2022 | by
Teenager with smartphone with writing backup

Take advantage of the backup talk day and get started with Commvault’s backup software solution! (Source: freepik)

backup-changeover 2022 is what is described as a Major Change in change management. In context Datensicherung.nrw, we are moving to Commvault’s backup software solution at RWTH and many universities in NRW. For many users, this far-reaching change also means that they are not only getting involved with a new software solution, but with many other changes. At RWTH Aachen University, which provides the service as a service provider center for a number of universities, a complex but highly available new platform for the backup infrastructure has been set up over the past few months. In addition to the technical innovations, we have also initiated a completely new support offering: Backup Consulting Day

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TSM Backup “Read Only”

November 18th, 2022 | by
Cup with text

No backup? No mercy! (Source: IT Center)

Attention!

As part of the backup transition 2022, a new platform for data backup and recovery has been built at RWTH Aachen University in the last months. Together with the manufacturers Hitachi Vantara and Commvault, the backup team of the IT Center has set up a new backup infrastructure, which in the future will not only provide the RWTH, but also other universities in NRW with the Datensicherung.nrw service.

In this context, we are gradually saying goodbye to the previous backup solution, the “TSM backup”.

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NHR4CES – In a New Design

September 26th, 2022 | by
Visualization Network

Source: nhr4ces.de

 

In order to focus on the strengths of the collaboration between RWTH Aachen University and Darmstadt University of Technology and to put the goals of NHR4CES in the spotlight, a redesign of its website has been carried out over the last few months. We are very pleased to introduce you to this project and its website as well as the new features added in the process.

 

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MUST
MPI Runtime Correctness Analysis

September 5th, 2022 | by
logo MUST

Source: IT Center

High performance computing (HPC) is largely concerned with parallelizing programs, especially complex simulations such as models for weather forecasting or climate. To ensure that computations finish quickly, the work to be done is divided among different processes in parallel. Depending on the use case, the processes must exchange their intermediate results with other processes at program runtime.

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