Kategorie: ‘General’
Two Years Omnichannel
In most cases, the IT-ServiceDesk is the first point of contact for technical problems concerning the services of RWTH Aachen University.
Source: freepik.com
But how do you contact us?
Of course, in the way that is most convenient for you. Either via our chat support, by mail, by phone or via our ticket portal.
In order for you to be able to report in any way you want and at the same time for us to be able to handle any incoming request efficiently and with high quality, the Omnichannel tool was introduced.
And now we are celebrating the two-year anniversary of this tool. Thanks to this tool, for the past two years we have been able to manage customer requests more easily and efficiently, as we now have them from chat and phone bundled in one system.
Change-Your-Password-Day
Source: Freepik
Today is the official “change-your-password-day”. We would like to take this opportunity to once again draw attention to the importance of password security and have prepared a few tips for you.
Because hand on heart – when was the last time you changed your passwords?
Protecting the HPC account with MFA
Protection of the HPC account
Source: freepik.com
At least a little less than a dozen of Europe’s supercomputers were taken offline simultaneously in May 2020. Several university centres in Europe have been attacked by hackers and had to go offline. The unknown perpetrators hacked the accounts of the users in order to gain access to the supercomputers. Fortunately, our high-performance computer was not affected, but JURECA, JUWELS and JUDAC at the Jülich Supercomputing Centre, Hawk at the Stuttgart High Performance Computing Centre and the supercomputers at the Leibzig Computing Centre (LRZ), for example, fell victim to the attack.
NHR4CES: High-Speed 4 Science
Source: NHR4CES
Cards, posters, stickers and on social media: Everywhere you read the slogan “High-Speed 4 Science.” With this campaign, NHR4CES – National High Performance Computing for Computational Engineering Science – is drawing nationwide attention to its freely accessible service services.
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Everything has an End – Also the TSM Backup
Change processes are important to meet current and future requirements. This is also the case with our backup system! (Source: freepik)
Today we take you on a journey that starts with the ‘ADSM’, goes over the ‘TSM’ and up to the Commvault software. You have recognized it – today we are talking about the history of our backup services.
IT Center Annual Review 2022
Source: unsplash.com
Just a quick blink and 2022 is already over.
Now we are standing in the middle of the first chapter of 2023.
Last year was characterized by many changes, especially based on the motto “ away from online – towards presence”.
We are looking back at the past year and take you with us.
Tips & Tricks for Microsoft Outlook
Source: unsplash.com
Microsoft Outlook is a popular software that is mainly used for managing e-mails and appointments. You use it to receive and send your e-mails, coordinate appointments, maintain contacts, and manage tasks. Despite the fact that it is frequently used on a daily basis, one doesn’t necessarily know all of its functions. For this reason, we have compiled six useful tips for you below, which will make using Outlook even easier.
Please note that some functions are available in Microsoft Outlook, but do not work or work differently in the web application. The tips and tricks mentioned here refer to the Microsoft Outlook software, which is included in the Office package. Read the rest of this entry »
The Best Snacks for Work at Home
Whether at work at home or in the office – sometimes snacks can be little saviours. Either when you are caught up by an afternoon sleepiness or when you have so much on your plate that your head starts spinning.
Source: unsplash.com
Right then it is easy to be led into temptation to reach for chocolate or cookies. At work, you either have something for the small appetite in between or, if you have the opportunity, you can go to the bakery next door or to the cafeteria. What makes the whole situation a bit trickier, is working from home.
Dynamic Sitting at Work
Source: Freepik
Dynamic sitting at work is an important tool that can help us promote our back health and prevent problems.
When sitting dynamically, we should make sure to constantly shift our weight and change our sitting position. Therefore, if we constantly adopt different sitting positions, we will improve our spinal support muscles on the one hand, and on the other hand, the movement will provide our intervertebral discs with nutrients. Thus, we have the opportunity to prevent unnecessary back pain. At the same time, we can avoid muscular imbalances that occur when muscles atrophy, weaken and ultimately shorten due to one-sided strain.
New Year’s IT Resolutions
Source: Freepik
We all know it: At the end of each year, many people think about things they want to change or improve in the coming year. Some people want to finally take the plunge into the gym, others are determined to learn a new language, and others are planning to eat healthier. But what about resolutions in the IT sector? You haven’t dealt with that yet? No problem! The following suggestions will help you out a little bit.
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Am Mittwoch war Ändere-dein-Passwort-Tag! 🔐
Passend dazu zeigen wir euch in unserem neuen Video, wie ihr über den #Selfservice die Kennwörter für eure Accounts selbstständig ändern könnt:
🎞️➡️https://www.youtube.com/watch?v=vEFZzJLS0GQ
#Passwortsicherheit 
