New Annual Report of IT Center online
Source: Own illustration
+++ Please note: The annual report is only available in German! +++
Tatatataaaa: The time has come! The fourth edition of the IT Center Annual Report is online! This time it’s all about the events of 2020 and 2021, because the IT Center’s annual report always covers two years at once.
What you will find in it? Many insights into the activities and events at the IT Center.
Renewed Certification of the Service & Communication Division
Source: Pixabay.de
The IT Center wants to offer you the best possible support in all IT situations. The Service & Communication division, which provides 1st-level support, among other things, undergoes regular external audits to ensure that this is the case.
What happens? Read for yourself!
Insider Threat: The Threat from Within
Source: Pixabay
In an increasingly digitalized world, cyber threats are playing an ever greater role. The pandemic and working at home also favor these threats. In the last two years, the number of cyber attacks has increased sharply. This is also confirmed by a study by EY (german only). The human factor plays a major role in this context. But what if the threat itself comes from within the company’s own ranks? So-called insider threats are often underestimated by many companies and organizations. Yet the effects of such a threat can be devastating. Read the rest of this entry »
Microsoft 365 at RWTH Aachen University
Source: Eigene Darstellung
Meetings with colleagues, joint coffee breaks, self-organization during studies and exchange with fellow students – all of this would not have been so easy since spring 2020 at the latest without progressive digitization and continuous and flexible adaptation to the circumstances.
Whether in teaching, research, studying or everyday work – without the right tools, communication and collaboration between members of RWTH Aachen University is significantly more difficult in times of home office and distance learning. Read the rest of this entry »
New Hardware Shop of the NRW Universities
Source: Own Illustration
Recently, the hardware shop of the NRW universities (alsterarbeit gGmbH) has been available in a new design under a new web address.
Via the shop, institutions can purchase desktop and micro PCs as well as mobile workstations and laptops from Dell at the currently applicable terms and conditions of the framework agreement.
RWTHApp 2.0 – Test the Beta Version now!
A little sneak peak for you 😊 (Source: Own illustration)
The relaunch of the RWTHApp is getting closer and closer! In November and December 2021, you already had the opportunity to put the alpha version of the RWTHApp 2.0 through its paces and give us your feedback.
We would like to take this opportunity to thank you again for your active participation – your feedback was and is enormously important for the further development of the app and has shown us in one or two places where exactly there is still a need for optimization.
Based on your feedback, we have turned the RWTHApp upside down again and made further adjustments. Now we would like to give you the chance to test the beta version of the new RWTHApp. Read the rest of this entry »
Well represented: IT Center at ISC22
ISC High Performance 22
Source: ISC
For two years the ISC High Performance conference could not take place as usual. Now it is back in a hybrid form and with top-class guests in lectures, tutorials and workshops that move the industry. From May 29 to June 2, ISC High Performance will take place in Hamburg. Following the motto Transforming the future, the international conference for High Performance Computing (HPC) focuses on the most important developments and trends in the fields of HPC, machine learning and high-performance data analysis.
Making Video Conferences more efficient – Tools for Online Meetings
Source: Pixabay
For more than two years now, our (working) lives have been turned upside down and we have to face special challenges. Due to the pandemic, we are required to comply with distance rules, in addition to many other regulations. For many, this means switching to situational mobile home work or home offices. To still stay in touch with colleagues and keep meetings going, video conferencing tools are worth their weight in gold. Find out which tools for online meetings we use at the IT Center in this article.
New Design and new Features – the new Chat
Source: Own illustration
Since 2015, in addition to phone and personal support, the IT Center’s Service & Communication department has also been providing chat support. By using this service, you can get in touch with the IT Center’s support team quickly and easily.
By now, our chat support has become indispensable. No matter whether you have questions about RWTHonline and RWTHmoodle, are surfing the IT Center website or visiting our IT Center Help documentation portal, you can send us your questions with just one click on the Chat Support button at the bottom of the screen. Many of your concerns can already be solved quickly and conveniently via this channel. Due to the increased number of enquiries, our availability via Chat Support was extended in March 2020. As of this date, you can reach us via chat from 7:30 a.m. to 6:00 p.m.. In addition, the chat support has now also been connected to our omnichannel system.
Kick-Off: Federated Identity Management.nrw
Source: Own illustration
On February 17, 2022, the consortium of the DH.NRW project Federated Identity Management.nrw (IDM.nrw) conducted the virtual, state-wide kick-off. The aim of the kick-off was to communicate the project goal and at the same time to arouse interest. Participants included experts from the field of identity management as well as interested colleagues from universities in NRW and other related institutions, such as participants from KDU.nrw and DH.NRW.
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Es wird ernst!⌛️🧐
Die @dfg_public hat die Anforderungen
zum Umgang mit #Forschungsdaten
in Förderanträgen konkretisiert.✍️
Im #Netzwerktreffen wurden diese exklusiven Hintergründe diskutiert. Mehr Infos gibt es auf dem #FDM-Blog.🤓👇
🆕https://blog.rwth-aachen.de/forschungsdaten/2022/05/19/nachbericht-fdm-netzwerktreffen-mai-2022/
#FDMRWTH #RDM#Kundenzufriedenheit ist unser oberstes Ziel🎯
Deswegen arbeitet die Abteilung Service & Kommunikation schon seit 2016 mit einem #QMS.
Jetzt wurde die Abteilung erneut nach #DIN EN ISO 9001:2015 #zertifiziert 👏
Mehr dazu erfahrt ihr im #ITCenter Blog
➡️https://blog.rwth-aachen.de/itc/2022/05/18/erneute-zertifizierung-seko/ 
