IT Center Blog

The Return of the IT-ServiceDesk

July 25th, 2022 | by
Graphic of the help offered by the IT-ServiceDesk

Don’t delay, ask the IT-ServiceDesk today!
Source: Own Illustration

The wait is over. After two long years, on 01.08.2022 the time has finally come. The IT-ServiceDesk will once again be available for your questions and concerns at the locations* “Seffenter Weg 23” and “SuperC” with the full range of services.

Since change is always part of adjustment, not everything is exactly the same as it was two years ago. We have summarized for you which services we will be offering at our various locations from August 1, 2022, what the opening hours will be and which hygiene measures will apply.



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Shadow IT: The Underestimated Danger

July 22nd, 2022 | by
Laptop in the Dark

Source: Unsplash

The application of information technology is as diverse as the world around us. IT solutions have now taken a major part in our daily lives. They provide support in our households, assist us during sports and in our leisure activities, and are often a great help in our professional activities as well. This increasing digital affinity offers numerous advantages, but also bears risks. The use of so-called shadow IT in a professional context is growing along with it. Now, what is shadow IT exactly? What opportunities and risks does it hold, and how can a company reduce the use of shadow IT in the best possible way? This article will give you all the answers to these questions. Read the rest of this entry »

IT Center Steering Group

July 20th, 2022 | by
Colleagues giving a fist bump

Source: Freepik

As a central institution and service provider in the field of information technology, the IT Center at RWTH Aachen University has an important role in the university’s overall strategy. Thus, among other things, the IT Center plays a leading role in the formulation and implementation of RWTH’s IT strategy and supports the university by providing target group-oriented (IT) services.

The future-oriented design of the core processes of the RWTH through innovative IT in close cooperation with partners and users in teaching, research and administration is the goal of the IT Center.

In order to advise the management of the IT Center in fundamental matters, the RWTH rectorate appoints a so-called steering group. Read the rest of this entry »

Keeping Cool in the (Home)Office – Our 5 Tips for Hot Days.

Person sits strained at the desk in front of the fan

Summer Office
Source: Pixabay


Many people love the summer temperatures. But hot days in the (home) office can also be very exhausting.

When the air stands still and the thermometer rises to 25 degrees+, it’s not easy to stay productive. We feel listless, tired and our ability to concentrate decreases.

We have collected five simple tips for you that will help you to keep cool. Read the rest of this entry »

API in DNS-Admin

July 13th, 2022 | by
Abstract representation of a programming interface based on shapes

Source: Pixabay

From now on, Application Programming Interface-Tokens (API-Tokens) simplify and automate the processes in DNS. Changes can now be easily accessed via the DNS admin using API tokens from a script or other software. One advantage that results from this: Time and clicks will be saved.

We have summarized for you what exactly is behind this and how the whole thing works.

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Overleaf Pilot Project Goes into Extension

July 11th, 2022 | by
Programmed hands symbolizing cooperation

Source: Pixabay

We have great news to announce: The Overleaf service, which enables collaborative editing of LaTeX documents, is extending its pilot until February 2023!

What exactly the service is and what features it includes, we have summarized for you in this blog post.

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The IT Center Picture Puzzle: High Performance Computing (HPC) Office

July 8th, 2022 | by
Interview with HPC Office

Source: Own Illustration

MeetMeWednesday: Our series “The IT Center Picture Puzzle” has already gone into the fourth round. Could you guess which word we were looking for this time?

The required word “coordination” stands for the High Performance Computing (HPC) Office. Did you guess it? In this blog post, we present the corresponding interview with the HPC Office, in which you can learn more about the activities and exciting insights of the Office.

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Cleaning up the Microsoft Accounts

July 6th, 2022 | by
Cleaning utensils in bag

Source: Freepik

“Tidiness is half the battle” – for this reason, we have now started a clean-up campaign of the Microsoft accounts in the RWTH-Tenant!

“But what actually is the RWTH-Tenant? What is this cleanup campaign all about? Does it affect my Microsoft account?”

We have summarized the answers to these and other questions for you in today’s article, so that you don’t miss any important information on the topic of Microsoft 365 at RWTH Aachen University and stay up-to-date on innovations in good time. Read the rest of this entry »

Connecting Multiple Apple Devices to Eduroam

July 4th, 2022 | by
top view wifi symbol with smartphone sim card


Some students and staff receive a connection error when trying to connect to eduroam on multiple Apple devices at once. The Apple keychain prevents connecting to eduroam when using multiple eduroam identifiers.

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