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IT Center Blog

Kategorie: ‘Audience’

IT Center Satisfaction Survey 2022 – The Results Are In!

June 7th, 2023 | by
Feedback with emotions

Source: Freepik

In October and November 2022, we conducted our annual IT Center Satisfaction Survey, in which all members of the RWTH Aachen University were able to rate the services and support offered by the IT Center. In the survey, we also asked for your suggestions for improvements.

Over the past few years, your satisfaction with our services and support has increased steadily.

 

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Imagine Tomorrow: NHR4CES at ISC 2023

June 5th, 2023 | by
Logo of ISC

Source: ISC

It’s been a pleasure being at ISC High Performance 2023 in Hamburg, Germany! This year, we and the other seven NHR centers were part of the NHR Alliance booth. The NHR Alliance was one of 158 exhibitors, with 147 exhibiting onsite. 3.015 participants attended this year’s ISC, setting a new post-pandemic record. ISC 2024 will be held May 12-17 in Hamburg, Germany.

In addition to the booth, we contributed tutorials, paper presentations and our so-called Sofa Talks. We established the Sofa Talks at ISC last year and continued these talks this year. We invited guests to discuss relevant topics with them in a relaxed, personal atmosphere in our Sofa Corner.

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IDM.nrw Events: A Follow-up Report

June 2nd, 2023 | by
Logo of IDM.nrw

Source: IDM.nrw

There is news! We have informed you before about the developments in the IDM.nrw project.

Now, a total of three events have taken place. What is it all about? Find out more in the blog post!

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Multifactor Authentication in IdM Selfservice

May 31st, 2023 | by

IT security is a major and important topic at RWTH Aachen University and the IT Center.

Data protection title with a big blue digital lock on a dark blue background.

Source: Freepik

Already in 2021, it was reported that the introduction of multifactor authentication (Mfa) would provide systems with greater security against unauthorized access.

In order to offer the Mfa protection to further services the IdM Selfservice is now equipped with the so-called “Mfa Tokenmanager”.

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I Can See Some Changes – IT Center Changes

May 26th, 2023 | by
Interlocking gears graphically represented

Source: Freepik

With the go live of IT Center Help in 2020 we said goodbye to our documentation portal “doc.itc.rwth-aachen.de”. Here we provided information, instructions and also changes of the IT Center Services for you for almost six years.

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Discontinuation of “Sophos Antivirus” – What You Have to Do Now

May 24th, 2023 | by
Drawing of a cloud surrounded by lock, shield, and wifi symbol

Source: Freepik

Within the framework of an NRW state license agreement, institutions of the RWTH Aachen University can use the virus scanner “Sophos Antivirus” as well as the corresponding management console “Sophos Enterprise Console” free of charge. In addition, members of the RWTH are allowed to use the software privately.

Now the company “Sophos” has discontinued the on-premises variants of its virus scanner as well as the management console “Sophos Enterprise Console” on July 20, 2023. Starting then, these products will no longer be provided with updates by the manufacturer. To find out if and/or how this is relevant to you, continue reading this blog post.

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New Look in the TK-Portal

May 22nd, 2023 | by
Foto Cisco Telefon

Source: Own Illustration

 

With the change to the new Cisco telephone system as part of the network upgrade, a shift is taking place. In the old Alcatel Lucent telephone system, call numbers were tied to telephones. In the new Cisco telephone system, on the other hand, telephone numbers are assigned to persons. This provides users with additional options for organizing their communications independently and flexibly. Read the rest of this entry »

DivA – Submission of Final Theses

May 19th, 2023 | by
Digital Submission of Final Theses

Source: Freepik

The application “Submission of Final final Theses” (DivA) is a project of the PDSL department (Process Suppport and Digitization of Studies and Teaching) of the IT Center in cooperation with the Central University Administration. The application is being developed with the aim of providing students, examiners, and not least the Central Examination Office (ZPA) with an accessible and intuitive way to facilitate the submission of theses.

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WiFi News – Part 1: New Certificate for the RADIUS Server

May 17th, 2023 | by
Front view of smartphone and WiFi router

Source: Freepik

For the expiration of the server certificate of our authentication server radius.rz.rwth-aachen.de the certificate on the system will be exchanged on May 23, 2023. This has already been announced in the status message portal.

You will be affected by these changes the next time you log in to eduroam. What you have to do to continue using the WiFi, we explain in the following blog post.

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ADAM – Active Directory Campaign

May 15th, 2023 | by

The “Managed Service Active Directory” service has been officially discontinued by the end of 2023.

Red index card with a folder logo

Source: Freepik

There were several reasons for discontinuing this managed service. Among other things, the additional costs for the users, the high administrative maintenance effort and the insufficient scalability contributed to this decision.

Howevery, the IT Center of RWTH Aachen University already offers its facilities a far more advantageous alternative: the Active Directory for Workplace Management (ADAM for short).
After a three year project and pilot phase, during which the web interface and a security concept were designed, the managed service has now been introduced.

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