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IT Center Blog

Kategorie: ‘IT-Managers’

New software environment and operating system
for CLAIX

March 29th, 2023 | by
Tiny programmer update the operating system of computer isolated flat illustration

Source: freepik

Maybe you have already noticed – the changeover to a new Linux distribution on the CLAIX has been going on for some time. Now it goes into the final phase, so that the old operating system CentOS 7 will be replaced by Rocky Linux 8.7. It is compatible with Red Hat Enterprise and brings a few changes.

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Increase Safety on Social Media

March 27th, 2023 | by
Social Media Icons

Source: Freepik

Social media has influenced and simplified our everyday lives in many ways. It allows us to quickly and easily stay in touch with friends and family, keep up with news and trends, and share our lives online. But using social media also comes with certain risks, especially when it comes to privacy and IT security.

In this blog post, we will explain how you can keep yourself safe and what you should pay special attention to when using social media. Read the rest of this entry »

Call Center World in Berlin

March 24th, 2023 | by
The entrance to the fair with flags and a blue poster with the name of the event above it.

Quelle: Own Illustration

For More Performance in Customer Dialogue

This year, the trade fair “Call Center World” – CCW for short – took place from February 28 to March 2,2023. The central theme of the 24th International Congress Fair for Innovative Customer Dialogue this year was “Total Experience Management”. Customer experience across all channels and excellent service solutions were the focus of the exhibitors at the fair. In addition to 6,500 international visitors and 200 exhibitors, the IT Center also visited the trade fair in Berlin. What is currently happening in the service industry? What new technologies await us? What will advance customer service? Exhibition stands, speaker forums and demo talks informed visitors about the current trends and movements in the customer dialogue industry. On two exciting days at the fair, we spoke with many exhibitors from the various companies. One thing became clear to us very quickly: new AI technologies such as chat bots and voice assistants, as well as customer experience across all channels, are indispensable in the current world of customer service.

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New Semester, New RWTHApp

March 17th, 2023 | by
RWTHApp on the smartphone in hand

Quelle: Eigene Darstellung

New RWTHApp? That’s right – just in time for the start of the summer semester 2023, you will be able to use the app in a new design with new and improved functionalities from April 3, 2023.

Spoiler: The long-awaited Dark Mode is finally available!

Did you know that this app has been around for ten years in November? We’ve published a few posts about the RWTHApp here on the blog over the past few years, reflecting its evolution. Feel free to check them out! Read the rest of this entry »

Hooray, Hooray, the 1000th Blog Post Is Here

March 16th, 2023 | by
Auszeichnung zum 1000. Blogbeitrag auf dem IT Center Blog

Source: Own Illustration

Today we’re celebrating a big milestone at the IT Center! Our 1000th blog post – can you believe it? It’s okay for a blog post to break ranks and appear on a Thursday. But who actually provides you with new articles on exciting IT topics three times a week?

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Renaming: RWTH Service and L²P Get a New Name

March 15th, 2023 | by
Icon image of the renaming two services: RWTH Service and L²P

New name, but nothing new behind it! Source: Own illustration

The IT Center has two account renamings for two services to announce! As of March 23, 2023, the account “RWTH Service” will be renamed “RWTH-E-Mail” and the account ” L²P” will be renamed “RWTH Collaboration”. What the name changes mean for you and what the background for the renaming is, you can find out in this blog post! (*)

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Shutdown of the IT-Shop

March 8th, 2023 | by
Illustration shutdown IT store: Switching off a light bulb using a light switch

Source: Freepik

 

On 01.03.2023 the IT-Shop was shut down. As a member of an institute, a student association or a student council, you had the possibility to order your own blog or website for your external representation via the IT-Shop. MySQL databases could also be ordered via the this Shop.

Of course these services are still available, only the ordering process has changed.

 

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This Was the Software Technology Fair 2023 in Aachen

March 6th, 2023 | by
Softwaremesse 2023

Source: FH Aachen

Finally the software technology fair could take place again in presence in the rooms of the IT Center. The prospective mathematical-technical software developers (MATSE) of the dual course of studies “Applied Mathematics and Computer Science” of the University of Applied Sciences Aachen presented their project work in the SWT fair on the premises of the IT Center of the RWTH Aachen University on February 22, 2023. In the 3rd semester of the course, the fair and the presentation of the projects form the conclusion of the software engineering module for the dual trainees. Which projects were presented this year and what the MATSE trainees learned, you can read in this after report.

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IT Center Satisfaction Survey

March 3rd, 2023 | by

Comments and Answers

Hands on a laptop keyboard with satisfaction survey logo

Source: freepik.com

Some of you participated in the satisfaction survey and gave us a few suggestions.
Many thanks for that!

We gladly take up your points and explain to you:

  • what can you do in case of possible problems,
  • which things unfortunately cannot be changed at the moment,
  • and above all: which problems will soon be solved by new services.

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Preview: Person data in RWTHcontacts

March 1st, 2023 | by
Preview directory of people

Source: Own illustration

 

After the introduction of RWTHcontacts and the new central RWTH organization directory last summer, it is now time to introduce the new central RWTH person directory of RWTH Aachen University. In today’s article you can read about the advantages of the new directory.

 

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