Kategorie: ‘IT-Managers’
New software environment and operating system
for CLAIX
Source: freepik
Maybe you have already noticed – the changeover to a new Linux distribution on the CLAIX has been going on for some time. Now it goes into the final phase, so that the old operating system CentOS 7 will be replaced by Rocky Linux 8.7. It is compatible with Red Hat Enterprise and brings a few changes.
Read the rest of this entry »
Increase Safety on Social Media
Source: Freepik
Social media has influenced and simplified our everyday lives in many ways. It allows us to quickly and easily stay in touch with friends and family, keep up with news and trends, and share our lives online. But using social media also comes with certain risks, especially when it comes to privacy and IT security.
In this blog post, we will explain how you can keep yourself safe and what you should pay special attention to when using social media. Read the rest of this entry »
Call Center World in Berlin
Quelle: Own Illustration
For More Performance in Customer Dialogue
This year, the trade fair “Call Center World” – CCW for short – took place from February 28 to March 2,2023. The central theme of the 24th International Congress Fair for Innovative Customer Dialogue this year was “Total Experience Management”. Customer experience across all channels and excellent service solutions were the focus of the exhibitors at the fair. In addition to 6,500 international visitors and 200 exhibitors, the IT Center also visited the trade fair in Berlin. What is currently happening in the service industry? What new technologies await us? What will advance customer service? Exhibition stands, speaker forums and demo talks informed visitors about the current trends and movements in the customer dialogue industry. On two exciting days at the fair, we spoke with many exhibitors from the various companies. One thing became clear to us very quickly: new AI technologies such as chat bots and voice assistants, as well as customer experience across all channels, are indispensable in the current world of customer service.
New Semester, New RWTHApp
Quelle: Eigene Darstellung
New RWTHApp? That’s right – just in time for the start of the summer semester 2023, you will be able to use the app in a new design with new and improved functionalities from April 3, 2023.
Spoiler: The long-awaited Dark Mode is finally available!
Did you know that this app has been around for ten years in November? We’ve published a few posts about the RWTHApp here on the blog over the past few years, reflecting its evolution. Feel free to check them out! Read the rest of this entry »
Hooray, Hooray, the 1000th Blog Post Is Here
Source: Own Illustration
Today we’re celebrating a big milestone at the IT Center! Our 1000th blog post – can you believe it? It’s okay for a blog post to break ranks and appear on a Thursday. But who actually provides you with new articles on exciting IT topics three times a week?
Renaming: RWTH Service and L²P Get a New Name
New name, but nothing new behind it! Source: Own illustration
The IT Center has two account renamings for two services to announce! As of March 23, 2023, the account “RWTH Service” will be renamed “RWTH-E-Mail” and the account ” L²P” will be renamed “RWTH Collaboration”. What the name changes mean for you and what the background for the renaming is, you can find out in this blog post! (*)
Shutdown of the IT-Shop
Source: Freepik
On 01.03.2023 the IT-Shop was shut down. As a member of an institute, a student association or a student council, you had the possibility to order your own blog or website for your external representation via the IT-Shop. MySQL databases could also be ordered via the this Shop.
Of course these services are still available, only the ordering process has changed.
This Was the Software Technology Fair 2023 in Aachen
Source: FH Aachen
Finally the software technology fair could take place again in presence in the rooms of the IT Center. The prospective mathematical-technical software developers (MATSE) of the dual course of studies “Applied Mathematics and Computer Science” of the University of Applied Sciences Aachen presented their project work in the SWT fair on the premises of the IT Center of the RWTH Aachen University on February 22, 2023. In the 3rd semester of the course, the fair and the presentation of the projects form the conclusion of the software engineering module for the dual trainees. Which projects were presented this year and what the MATSE trainees learned, you can read in this after report.
IT Center Satisfaction Survey
Comments and Answers
Source: freepik.com
Some of you participated in the satisfaction survey and gave us a few suggestions.
Many thanks for that!
We gladly take up your points and explain to you:
- what can you do in case of possible problems,
- which things unfortunately cannot be changed at the moment,
- and above all: which problems will soon be solved by new services.
Preview: Person data in RWTHcontacts
Source: Own illustration
After the introduction of RWTHcontacts and the new central RWTH organization directory last summer, it is now time to introduce the new central RWTH person directory of RWTH Aachen University. In today’s article you can read about the advantages of the new directory.
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Schon mal von den #NFDI-ToolTalks gehört?👂
Diese finden regelmäßig online statt und werden auf YouTube aufgezeichnet. ⏯
Im letzten #ToolTalk stand die FDM-Plattform #Coscine im Rampenlicht🔦
ℹ️ https://blog.rwth-aachen.de/forschungsdaten/2023/03/23/nfdi-talks-coscine-im-nfdi-tooltalk/
#FDMRWTH #FAIRdata #RDMVeränderung liegt in der Luft!💨
📣Aus „RWTH Service“ wird „RWTH-E-Mail“ und aus dem Account „Lehr- und Lernportal L2P“ wird „RWTH Collaboration“🔔
Zukünftig werden euch diese Accounts im IdM Selfservice begegnen👀
Weitere Informationen & Hintergründe⤵️
https://blog.rwth-aachen.de/itc/2023/03/15/umbenennung/Wie geht es eigentlich nach der #DiMa-Ausbildung weiter?📞➡️❔
Diese Frage können euch 2 ehemalige #Azubis beantworten, die ihre Ausbildung am IT Center gemacht haben und jetzt feste Mitarbeitende sind.🔝💼
Schaut dafür auf dem #Blog vorbei 📝:
https://blog.rwth-aachen.de/itc/2023/03/22/ausbildung-fertig-was-nun-teil-1/ 
