Kategorie: ‘Fun & Facts’
Call Center World in Berlin
Quelle: Own Illustration
For More Performance in Customer Dialogue
This year, the trade fair “Call Center World” – CCW for short – took place from February 28 to March 2,2023. The central theme of the 24th International Congress Fair for Innovative Customer Dialogue this year was “Total Experience Management”. Customer experience across all channels and excellent service solutions were the focus of the exhibitors at the fair. In addition to 6,500 international visitors and 200 exhibitors, the IT Center also visited the trade fair in Berlin. What is currently happening in the service industry? What new technologies await us? What will advance customer service? Exhibition stands, speaker forums and demo talks informed visitors about the current trends and movements in the customer dialogue industry. On two exciting days at the fair, we spoke with many exhibitors from the various companies. One thing became clear to us very quickly: new AI technologies such as chat bots and voice assistants, as well as customer experience across all channels, are indispensable in the current world of customer service.
Hooray, Hooray, the 1000th Blog Post Is Here
Source: Own Illustration
Today we’re celebrating a big milestone at the IT Center! Our 1000th blog post – can you believe it? It’s okay for a blog post to break ranks and appear on a Thursday. But who actually provides you with new articles on exciting IT topics three times a week?
IT Center Satisfaction Survey
Comments and Answers
Source: freepik.com
Some of you participated in the satisfaction survey and gave us a few suggestions.
Many thanks for that!
We gladly take up your points and explain to you:
- what can you do in case of possible problems,
- which things unfortunately cannot be changed at the moment,
- and above all: which problems will soon be solved by new services.
Carnival Celebration at the IT Center 2023
Source. Own illustration
On fat Thursday, the IT Center was finally bright and colorful again.
Disguised employees from different departments of the IT Center met at the festively decorated IT-ServiceDesk at Seffenter Weg 23.
At exactly 10:11 am the carnivals party started. With suitable music the beloved fifth season was celebrated.
How Do Browsers Work?
Source: Own Illustration
Today we’ll take you on a journey that starts with your request in the browser and ends with the final rendering of the web page.
What is actually happening in the background when you open a web page? How do browsers work? What is a DNS and what does a port have to do with it?
Preventing Mental Stress in the Homeoffice – Part 2
Source: Freepik
The topic of the “working from home environment” is and remains important for many employees. In our last article “Opportunities and Challenges Working From Home“, we presented both risks and opportunities that arise from working from home and highlighted possibilities. Now, in the second part, we would like to go a step further and give tips on how to reduce and prevent possible mental stress during working remote.
IT Slang for Laypersons
Source: Own illustration
Ever heard of PEBKAC? In a world full of IT experts, you pick up one or two unfamiliar words, an unknown abbreviation or an unintelligible phrase from day to day. In order to be a little more prepared as a layman or non-IT professional and not feel quite so lost, we have put together a few fun and perhaps helpful hacks for you. Have fun reading and please note: don’t take it too seriously! 🙂
Two Years Omnichannel
In most cases, the IT-ServiceDesk is the first point of contact for technical problems concerning the services of RWTH Aachen University.
Source: freepik.com
But how do you contact us?
Of course, in the way that is most convenient for you. Either via our chat support, by mail, by phone or via our ticket portal.
In order for you to be able to report in any way you want and at the same time for us to be able to handle any incoming request efficiently and with high quality, the Omnichannel tool was introduced.
And now we are celebrating the two-year anniversary of this tool. Thanks to this tool, for the past two years we have been able to manage customer requests more easily and efficiently, as we now have them from chat and phone bundled in one system.
Change-Your-Password-Day
Source: Freepik
Today is the official “change-your-password-day”. We would like to take this opportunity to once again draw attention to the importance of password security and have prepared a few tips for you.
Because hand on heart – when was the last time you changed your passwords?
IT Center Annual Review 2022
Source: unsplash.com
Just a quick blink and 2022 is already over.
Now we are standing in the middle of the first chapter of 2023.
Last year was characterized by many changes, especially based on the motto “ away from online – towards presence”.
We are looking back at the past year and take you with us.
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⚠️Service-Ticker⚠️
Aktuell findet eine außerplanmäßige Wartung von #RWTHonline bis voraussichtlich 17 Uhr statt. ⚙️
RWTHonline wird während der #Wartung nicht verfügbar sein. ❌
ℹ️ Infos & Updates im Statusmeldungsportal:
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@RWTH #ServicetweetIhr fragt euch, wie die #DiMa-Ausbildung abläuft?🤔 Dann bleibt dran!
Auf dem Blog berichtet einer unserer aktuellen #Azubis von seinem Arbeitsalltag.📒
Vielleicht wird euch hier schon die ein oder andere Frage beantwortet❗️
Schaut vorbei👀
https://blog.rwth-aachen.de/itc/2023/03/20/alltag-von-dima-azubis/
📸Freepik⚠Service-Ticker⚠
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