Kategorie: ‘Insight IT Center’
Call Center World in Berlin
Quelle: Own Illustration
For More Performance in Customer Dialogue
This year, the trade fair “Call Center World” – CCW for short – took place from February 28 to March 2,2023. The central theme of the 24th International Congress Fair for Innovative Customer Dialogue this year was “Total Experience Management”. Customer experience across all channels and excellent service solutions were the focus of the exhibitors at the fair. In addition to 6,500 international visitors and 200 exhibitors, the IT Center also visited the trade fair in Berlin. What is currently happening in the service industry? What new technologies await us? What will advance customer service? Exhibition stands, speaker forums and demo talks informed visitors about the current trends and movements in the customer dialogue industry. On two exciting days at the fair, we spoke with many exhibitors from the various companies. One thing became clear to us very quickly: new AI technologies such as chat bots and voice assistants, as well as customer experience across all channels, are indispensable in the current world of customer service.
Training Finished – What Now? Part 1
Source: Freepik
We have almost reached the end of our blog series on the vocational training to become a management assistant in dialogue marketing. If you missed the previous blog posts, please take a look at the publications of the last few days. But before we can leave you fully informed, we would like to let some former trainees speak in this and the following last blog post.
Merve and Tomás have both successfully completed their DiMa training with us at the IT Center. In this post, they talk about their experiences during the training and the time afterwards. They explain why they decided to continue their careers at the IT Center. Read the rest of this entry »
Insight Into the Working Routine of DiMa Trainees
Source: Freepik
My name is Yasin Kalem and I am currently in the second year of my vocational training as a management assistant in dialogue marketing, or DiMa for short. When I first found out about the training program, I was very interested, but I didn’t know what to expect. I was worried that the training wouldn’t excite me and expected a strict routine. But my concerns were unfounded. To give you an idea of what’s behind the job description for the training program for management assistants in dialogue marketing, I’m taking you on a journey through my working routine as a trainee in this article. Read the rest of this entry »
Hooray, Hooray, the 1000th Blog Post Is Here
Source: Own Illustration
Today we’re celebrating a big milestone at the IT Center! Our 1000th blog post – can you believe it? It’s okay for a blog post to break ranks and appear on a Thursday. But who actually provides you with new articles on exciting IT topics three times a week?
The First Step to Training: Applying Properly
Source: Pixabay
Doing a vocational training at a university? How can that be done? Quite simply! Even though a university is often associated with a study program, you still have the opportunity to complete vocational trainings at the various central offices, institutes and chairs. And this is also the case here at the IT Center.
In this next article of our blog series on the vocational training program for management assistants in dialogue marketing – DiMa for short – we will introduce you to the application process. If you are interested in an apprenticeship or know someone who is, it’s worth reading on and keeping an eye on all the other posts in this blog series.
We Are Training and Looking for YOU – Management Assistants for Dialogue Marketing
Source: Freepik
With this blog post, we are starting our series of articles on the subject of Vocational Training – Management Assistants for Dialogue Marketing. This is an apprenticeship that you can complete exclusively at our IT Center at RWTH Aachen University. One exception is the Uniklinik RWTH Aachen, which, however, follows a separate process.
Today we start with a profile of this vocational training. In our upcoming posts, you will get detailed information on the application process and insights into the daily life of an apprentice from one of our current apprentices. In the final part of the blog series, which we will split into two articles, we will present you the impressions of former apprentices in their position as permanent employees.
This Was the Software Technology Fair 2023 in Aachen
Source: FH Aachen
Finally the software technology fair could take place again in presence in the rooms of the IT Center. The prospective mathematical-technical software developers (MATSE) of the dual course of studies “Applied Mathematics and Computer Science” of the University of Applied Sciences Aachen presented their project work in the SWT fair on the premises of the IT Center of the RWTH Aachen University on February 22, 2023. In the 3rd semester of the course, the fair and the presentation of the projects form the conclusion of the software engineering module for the dual trainees. Which projects were presented this year and what the MATSE trainees learned, you can read in this after report.
IT Center Satisfaction Survey
Comments and Answers
Source: freepik.com
Some of you participated in the satisfaction survey and gave us a few suggestions.
Many thanks for that!
We gladly take up your points and explain to you:
- what can you do in case of possible problems,
- which things unfortunately cannot be changed at the moment,
- and above all: which problems will soon be solved by new services.
Carnival Celebration at the IT Center 2023
Source. Own illustration
On fat Thursday, the IT Center was finally bright and colorful again.
Disguised employees from different departments of the IT Center met at the festively decorated IT-ServiceDesk at Seffenter Weg 23.
At exactly 10:11 am the carnivals party started. With suitable music the beloved fifth season was celebrated.
Changed Opening Hours During Carnival
Source: freepik.com
As the data center of a Rhenish university rich in tradition, the IT Center of RWTH Aachen University also enjoys the fifth season.
Therefore, there will be changes in the opening hours of the IT ServiceDesk over the carnival days:
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⚠️Service-Ticker⚠️
Aktuell findet eine außerplanmäßige Wartung von #RWTHonline bis voraussichtlich 17 Uhr statt. ⚙️
RWTHonline wird während der #Wartung nicht verfügbar sein. ❌
ℹ️ Infos & Updates im Statusmeldungsportal:
https://maintenance.itc.rwth-aachen.de/ticket/status/messages/51/show_ticket/8125
@RWTH #ServicetweetIhr fragt euch, wie die #DiMa-Ausbildung abläuft?🤔 Dann bleibt dran!
Auf dem Blog berichtet einer unserer aktuellen #Azubis von seinem Arbeitsalltag.📒
Vielleicht wird euch hier schon die ein oder andere Frage beantwortet❗️
Schaut vorbei👀
https://blog.rwth-aachen.de/itc/2023/03/20/alltag-von-dima-azubis/
📸Freepik⚠Service-Ticker⚠
Aktuell ist der Zugriff auf die Studierendenakte aufgrund einer #Störung in #RWTHonline nicht möglich. An einer schnellen Lösung wird bereits gearbeitet.
Den aktuellen Stand gibt es in unserem #Statusmeldungsportal:
https://maintenance.rz.rwth-aachen.de/ticket/status/messages/51-rwthonline
@RWTH 
