Kategorie: ‘Insight IT Center’
Omnichannel Telephony: Bilingualism
Source: Freepik
After around three successful years with our omnichannel system, we are taking the next step: in order to meet the modern requirements of an international university, we are making our telephone system bilingual to make communication more efficient and user-friendly. But what exactly does that mean? And what is behind our omnichannel system?
IT Center Satisfaction Survey 2024 – Your Opinion Counts!
Source: Freepik
This week our IT Center Satisfaction Survey 2024 started. This survey is aimed at all people who use the services of the IT Center.
In order to continuously improve the quality of services and support through our various communication channels, we conduct a satisfaction survey every year. The survey is anonymous.
Basics at RWTH: E-Mail
Source: Freepik
As part of our blog series “Basics at RWTH”, today we are introducing you to the RWTH e-mail service, which is essential for your daily communication in everyday university life. We have compiled the most important information for you so that you can get started quickly and easily with your e-mail inbox – if you haven’t already done so.
IT Center Oktoberfest 2024
Source: Own illustration
On September 27, 2024, the IT Center celebrated Oktoberfest 2024, which was opened by the management with warm words. Professor Matthias Müller opened the celebration with a short speech and got the guests in the mood for the festive occasion.
A special highlight of the event was the tribute to Daniel Bündgens, who celebrated his 25th anniversary of service. With warm words, congratulations and a small gift, he was honored for his many years of loyalty and commitment to the IT Center.
RWTHmoodle – Find the Right Guide for You
Source: Own illustration
The RWTHmoodle service is indispensable in everyday study life, both for students and lecturers. It is therefore particularly important for all those involved to ensure suitable access to detailed documentation.
With this in mind, our RWTHmoodle help has been comprehensively revised. Due to the large number of available instructions, it was often difficult in the past to quickly find the right documentation. To simplify this, we have developed a clearly structured and more user-friendly navigation that provides easy and targeted access to the desired Moodle help.
Changed Opening Hours on September 27, 2024
Source: Freepik
Due to an internal event, the IT-ServiceDesk will only be open for you during limited opening hours on Friday, September 27, 2024.
MoodleCafé – Exchange Format for Good Teaching With RWTHmoodle
Source: own illustration
Are you looking for good practice examples for the use of RWTHmoodle in teaching? Then visit the ‘MoodleCafé’.
In this new digital exchange format, lecturers from different departments at RWTH Aachen University will present concrete examples of how they use specific functions such as StudentQuiz, PDF annotation or gamification to benefit their teaching. Take the opportunity to familiarise yourself with previously little-known functions in RWTHmoodle, exchange ideas about challenges and solutions and benefit from the positive experiences of your colleagues.
IT Professionals Day: Invisible Heroes
Source: Freepik
On September 17, 2024, we are celebrating IT Professionals Day – a global day of honor that puts the spotlight on all those people who often work behind the scenes but are indispensable to the functioning of our digital world. At the IT Center of RWTH Aachen University, we would like to use this occasion to pay well-deserved tribute to the IT professionals, the invisible heroes, who work behind the scenes every day.
Storage Space Reduction on OneDrive & SharePoint Online
Source: Freepik
Microsoft products play a major role in everyday university life, especially for many students. Services such as Word, PowerPoint, Excel and OneNote are part of the Microsoft licences included in the Microsoft federal contract that RWTH Aachen University has concluded with Microsoft. This gives students (and employees) the necessary rights to use the software.
Due to new votes and licence changes on the part of Microsoft, the storage space for OneDrive and SharePoint Online on the tenant for students has been redefined.
You can find out what has changed for you and how to proceed in this blog post.
RWTHmoodle – Usage Survey Results
Source: Own Illustration
In the summer semester 2024, RWTHmoodle users once again had the opportunity to evaluate the system and the associated services such as training and support services.
The usage survey started on June 17, 2024. In total, around 36,300 people who actively used at least one course room in the summer semester 2024 were invited to take part in the RWTHmoodle usage survey. 1,750 users accepted this invitation.
