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IT Center Blog

Kategorie: ‘Support, Services & Updates’

Changed Opening Hours of the IT-ServiceDesk on December 9, 2022

December 2nd, 2022 | by
Drawing of a woman with a laptop with support symbols around her

Source: Freepik

Due to an internal event, the IT-ServiceDesk will only be open for you during limited opening hours on Friday, December 9, 2022.

For personal contact, our locations below will be open for you at the following times on this day: Read the rest of this entry »

Backup-Changeover 2022 – Our Support Offer

November 25th, 2022 | by
Teenager with smartphone with writing backup

Take advantage of the backup talk day and get started with Commvault’s backup software solution! (Source: freepik)

backup-changeover 2022 is what is described as a Major Change in change management. In context Datensicherung.nrw, we are moving to Commvault’s backup software solution at RWTH and many universities in NRW. For many users, this far-reaching change also means that they are not only getting involved with a new software solution, but with many other changes. At RWTH Aachen University, which provides the service as a service provider center for a number of universities, a complex but highly available new platform for the backup infrastructure has been set up over the past few months. In addition to the technical innovations, we have also initiated a completely new support offering: Backup Consulting Day

Read the rest of this entry »

TSM Backup “Read Only”

November 18th, 2022 | by
Cup with text

No backup? No mercy! (Source: IT Center)

Attention!

As part of the backup transition 2022, a new platform for data backup and recovery has been built at RWTH Aachen University in the last months. Together with the manufacturers Hitachi Vantara and Commvault, the backup team of the IT Center has set up a new backup infrastructure, which in the future will not only provide the RWTH, but also other universities in NRW with the Datensicherung.nrw service.

In this context, we are gradually saying goodbye to the previous backup solution, the “TSM backup”.

Read the rest of this entry »

RegApp – Start of the pilot phase on the cluster

November 2nd, 2022 | by
Login window with username and unrecognizable password

You will no longer be able to assign your password for the HPC account in self-service. (Source: Pixabay)

Cluster users beware!

In preparation for higher security measures when logging in to the RWTH HPC Cluster, your HPC accounts will be switched to RegApp from 02. November 2022.

What is behind this and what will change for you?

Read the rest of this entry »

#Goodtoknow – IT Services in the Spotlight

October 28th, 2022 | by
Helle Bauleuchte

We take some important IT services for you in the spotlight, and hence you a few interesting facts at hand! (Source: pixabay)

#Goodtoknow – IT Services in the Spotlight

Today we have useful knowledge about some of the IT services at RWTH. We have summarized interesting facts about our collaboration and communication tools, but also information about a stable connection via VPN and Eduroam. To keep you connected, we have prepared a small series for you!

Today: Sciebo and Gigamove  Read the rest of this entry »

Introduction of Adobe SeviRe

October 26th, 2022 | by
Adobe logo

Source: pixabay.com

 

From now on, Adobe can be found in the Selfsevice of Virtual Resources (SeviRe). RWTH employees who have the role of „IT-purchaser” now have the option to manage licenses for Adobe there.

Included products are Adobe Acrobat Pro DC and Adobe Creative Cloud All Apps pro. Read the rest of this entry »

News From the Areas of Servers, Storage and Server Hosting

October 24th, 2022 | by

We have some news to announce since our last status report from the Systems Operation Department (SuB). Since December 1, 2021, there are new framework agreements for the procurement of servers and SAN storage systems. In the Virtual Server Hosting section, we have updated information on the infrastructure, the updated VM limits of Virtual Server Hosting as well as new processes for ordering VMs. Stay tuned to learn more about virtual machines and resources at RWTH Aachen University. 

Read the rest of this entry »

Changed Opening Hours of the IT-ServiceDesk on October 21, 2022

October 12th, 2022 | by

 

White receiver on blue background with speechbubbles

Source: freepik.com

Due to an internal event, the IT-ServiceDesk will be open on Friday, October 21, 2022 at limited hours.

On this day, our locations Seffenter Weg 23 and SuperC will be closed for personal support. Read the rest of this entry »

Welcome to the Winter Semester 2022/23!

October 10th, 2022 | by
Welcome

Source: Pixabay.com

We’re glad you’re here and happy to start the new semester with you!

For the new international students, the RWTH has already organized the Welcome Week – also the IT Center was there to make the start in the new country and at the (yet) foreign university a little more pleasant.

You are also new at RWTH and still have difficulties with the IT services? Below in the text you will find a small guide for a good start: A Good Start – IT Services for the Start at RWTH Aachen University

Read the rest of this entry »