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IT Center Blog

Kategorie: ‘Support, Services & Updates’

Two Years Omnichannel

February 3rd, 2023 | by

In most cases, the IT-ServiceDesk is the first point of contact for technical problems concerning the services of RWTH Aachen University.

Light bulb with drawing graph

Source: freepik.com

But how do you contact us?
Of course, in the way that is most convenient for you. Either via our chat support, by mail, by phone or via our ticket portal.

In order for you to be able to report in any way you want and at the same time for us to be able to handle any incoming request efficiently and with high quality, the Omnichannel tool was introduced.

And now we are celebrating the two-year anniversary of this tool. Thanks to this tool, for the past two years we have been able to manage customer requests more easily and efficiently, as we now have them from chat and phone bundled in one system.

Read the rest of this entry »

Behind the Scenes – Upgrade to Moodle 4.1

January 30th, 2023 | by
Bernd Decker at the RWTHtransparent 2023

Source: Own illustration

On March 2, 2023, RWTHmoodle will be updated to Moodle version 4.1. We have summarized all changes for our users on the info page.

But what is actually the story behind the change? For a look behind the scenes, we talked to the service manager of RWTHmoodle, Bernd Decker. Read the rest of this entry »

Protecting the HPC account with MFA

January 27th, 2023 | by
https://www.itc.rwth-aachen.de/cms/it-center/IT-Center/Profil/Team/~epvp/Mitarbeiter-CAMPUS-/?allou=1&gguid=0x592B0D17C73A1249AC2C233FADF6EE96&lidx=1

Protection of the HPC account
Source: freepik.com

At least a little less than a dozen of Europe’s supercomputers were taken offline simultaneously in May 2020. Several university centres in Europe have been attacked by hackers and had to go offline. The unknown perpetrators hacked the accounts of the users in order to gain access to the supercomputers. Fortunately, our high-performance computer was not affected, but JURECA, JUWELS and JUDAC at the Jülich Supercomputing Centre, Hawk at the Stuttgart High Performance Computing Centre and the supercomputers at the Leibzig Computing Centre (LRZ), for example, fell victim to the attack.

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NHR4CES: High-Speed 4 Science

January 25th, 2023 | by
NHR4CES lettering on purple background

Source: NHR4CES

Cards, posters, stickers and on social media: Everywhere you read the slogan “High-Speed 4 Science.” With this campaign, NHR4CES – National High Performance Computing for Computational Engineering Science – is drawing nationwide attention to its freely accessible service services.
Read the rest of this entry »

Everything has an End – Also the TSM Backup

January 20th, 2023 | by
Business leader standing on arrow and holding flag. Illustrated as vector illustration.

Change processes are important to meet current and future requirements. This is also the case with our backup system! (Source: freepik)

Today we take you on a journey that starts with the ‘ADSM’, goes over the ‘TSM’ and up to the Commvault software. You have recognized it – today we are talking about the history of our backup services.

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IT Center Annual Review 2022

January 18th, 2023 | by

 

Typewriter with a piece of paper on which Review is written on.

Source: unsplash.com

Just a quick blink and 2022 is already over.
Now we are standing in the middle of the first chapter of 2023.
Last year was characterized by many changes, especially based on the motto “ away from online – towards presence”.

We are looking back at the past year and take you with us.

Read the rest of this entry »

Tips & Tricks for Microsoft Outlook

January 16th, 2023 | by
Excerpt Outlook calendar

Source: unsplash.com

Microsoft Outlook is a popular software that is mainly used for managing e-mails and appointments. You use it to receive and send your e-mails, coordinate appointments, maintain contacts, and manage tasks. Despite the fact that it is frequently used on a daily basis, one doesn’t necessarily know all of its functions. For this reason, we have compiled six useful tips for you below, which will make using Outlook even easier.

Please note that some functions are available in Microsoft Outlook, but do not work or work differently in the web application. The tips and tricks mentioned here refer to the Microsoft Outlook software, which is included in the Office package. Read the rest of this entry »

Don’t Despair – Contact the IT Center!

January 9th, 2023 | by
Four call center figures with headset

Source: Freepik

You study at RWTH Aachen University or even work for the university and encounter technical challenges from time to time? Then this is the right blog post for you! Here we will show you how you can best find a remedy and how you can reach us if things do get tricky.

Read the rest of this entry »

#Goodtoknow – Services in the spotlight – Part 2

January 4th, 2023 | by

Look out!

There is again useful knowledge about some of the RWTH’s services.
Today for you: Interesting facts about our communication tools.

Child with magnifying glass in front of orange background

Source: freepik.com

(Cisco Jabber, DFNconf, Microsoft Teams and Zoom).

Read the rest of this entry »

Automated SSL certificates for hosted websites

December 28th, 2022 | by
Graphical representation of a web page

Source: Freepik

Finally, the time has come. Since December 06, 2022 hosted websites are automatically converted to “https” and provided with corresponding SSL certificates. The best thing about it? You don’t have to worry about anything anymore. Read the rest of this entry »