Kategorie: ‘Interviews & Surveys’
IT Center Satisfaction Survey 2022 – The Results Are In!
![Feedback with emotions](https://blog.rwth-aachen.de/itc/files/2023/05/bewertungs-feedback-smiley-antwort-des-kunden-300x200.jpg)
Source: Freepik
In October and November 2022, we conducted our annual IT Center Satisfaction Survey, in which all members of the RWTH Aachen University were able to rate the services and support offered by the IT Center. In the survey, we also asked for your suggestions for improvements.
Over the past few years, your satisfaction with our services and support has increased steadily.
MATSE Trainee Wins 2nd Place at GermEval Contest
Trainees bring a breath of fresh air to companies and often surprise with remarkable achievements. A notable example is Patrick Gustav Blaneck, a former MATSE trainee at the IT Center, who won the second place at the GermEval 2022 contest.
We as an employer think that it’s important to recognize and highlight the achievements of our employees. For that reason, we spoke with Patrick about his work, the experience he gained along the way, and his plans for the future.
The IT Center Picture Puzzle: NFDI4Ing Administrative Office
#MeetMeWednesday
The long wait is over – finally the IT Center picture puzzle continues. In this article, you’ll learn all about the NFDI4Ingadministrative office. Who is behind it? What are the tasks and what does the future of the NFDI4Ing’s administrative office look like? This and much more you will discover in this interview.
Did you guess the keyword we were looking for? This time the correct answer was “networking”. If you want to know why this keyword represents the NFDI4Ing office, click on “Read rest of this entry”.
IT Center Satisfaction Survey
Comments and Answers
![Hands on a laptop keyboard with satisfaction survey logo](https://blog.rwth-aachen.de/itc/files/2023/03/collage-des-kundenerlebniskonzepts-1-300x200.jpg)
Source: Freepik
Some of you participated in the satisfaction survey and gave us a few suggestions.
Many thanks for that!
We gladly take up your points and explain to you:
- what can you do in case of possible problems,
- which things unfortunately cannot be changed at the moment,
- and above all: which problems will soon be solved by new services.
Behind the Scenes – Upgrade to Moodle 4.1
On March 14, 2023 (*), RWTHmoodle will be updated to Moodle version 4.1. We have summarized all changes for our users on the info page.
But what is actually the story behind the change? For a look behind the scenes, we talked to the service manager of RWTHmoodle, Bernd Decker. Read the rest of this entry »
The IT Center Picture Puzzle – Review and Preview
The year is coming to an end, and we would like to look back with you on our blog series The IT Center Picture Puzzle. Which departments were involved this year and what were the solution words? We would also like to give you a sneak preview of what will happen next year, because #SpoilerAlert: we will continue the series next year. But let’s start at the beginning…
The IT Center Picture Puzzle: Department of Process Management and Digitalization Learning & Teaching
#MeetMeWednesday
With our last picture puzzle for this year, we introduce you to yet another department of the IT Center. On our social media channels, we called for guesswork and searched for a certain word to go with the four pictures, which stands for the department Process Management and Digitalization Learning & Teaching (PDSL). Well, which of you came up with the solution word “digitalization“? You can get more exciting insights into the PDSL department in the interview.
IT Center Satisfaction Survey 2022 – Your Opinion Counts!
![Feedback Collage](https://blog.rwth-aachen.de/itc/files/2022/10/feedback-word-in-collage-style-300x215.jpg)
Source: Freepik
This week our IT Center Satisfaction Survey 2022 started. This survey is aimed at all people who use the services of the IT Center. In order to continuously improve the quality of services and support through our various communication channels, we conduct a satisfaction survey every year. The survey is anonymous. Read the rest of this entry »
The IT Center Picture Puzzle: Systems and Operation Department
#MeetMeWednesday: Recently we had another picture puzzle in store for you. In this puzzle, we were looking for the keyword for the Systems and Operation department. Could you guess it?
The word we were looking for was “gearwheel”. Georg Schramm, head of the department, tells us what it means and how this key word represents the department.
Deactivation of the Feedback-Function
![Feedback written with chalk on a blackboard](https://blog.rwth-aachen.de/itc/files/2022/08/board-g706b6857b_1280-1-300x200.jpg)
Source: Pixabay
As we already know, everything has an end at some point.
So does our ticket feedback. After more than a year of testing, it’s time to say goodbye to our feedback function.