IT Center Blog

Source: Own illustration

In October and November 2024, we conducted our 13th IT Center Satisfaction Survey, in which all members of the RWTH Aachen University community, including students and staff, were able to evaluate the services and support offered by the IT Center. In the survey, we also asked you for suggestions for improvement, which have already been reviewed and analyzed by our various teams and groups over the past few months.

Last year, we noticed a slight decline in your overall satisfaction. The introduction of Multi-Factor Authentication (MFA) for single sign-on in July 2024 was a noticeable change that affected the user experience. The survey also included three new services, “RWTHgpt,” “RWTHcontacts,” and “Webex,” which you were able to evaluate for the first time.

Curious? Want to know more about the results? Then take a look at our IT Center website, where we have published the results. Enjoy reading!

We would like to take this opportunity to thank you very much for your feedback and many constructive suggestions. It is only with your feedback that we can continuously improve our services and IT support for you and with you and adapt them to your needs and circumstances.

Responsible for the content of this article are Lina-Louise Kaulbach and Marc Schulz.

Kategorie: Insight IT Center, Interviews & Surveys, Support, Services & Updates, Topic
Schlagworte: Feedback, IT Center Zufriedenheitsumfrage, IT-Support, Multi-Faktor-Authentifizierung, RWTHcontacts, Services, Support, Survey, Umfrage, Webex
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