IT Center Blog

Schlagwort: ‘Feedback’

Feedback on the Beta Version of the RWTHApp 2.0

June 24th, 2022 | by
Cat at mobile phone with app

Source: Own illustration

As part of the beta test, you had the opportunity to test the new RWTHApp in advance in mid-May – which around 3,000 of you did diligently. With the help of your feedback, we are now continuing to work on the app, which is expected to be ready for launch in the course of the coming winter semester 2022/2023 and will accompany you through your daily university life.

Of course, we do not want to deprive you of the results of the beta test and have summarized them for you in this report. Read the rest of this entry »

#letstalkaboutIT – What Topics are you most Interested in?

May 30th, 2022 | by

We welcome your thoughts and suggestions! (Source: Pixabay)

With our postings, we would like to achieve exactly one thing:

To inform you about the latest information about the services of the IT Center and to share valuable tips and tricks with you.

But what are you most interested in?

Let us know!

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RWTHApp 2.0 – Test the Beta Version now!

May 9th, 2022 | by
RWTHApp auf dem Smartphone

A little sneak peak for you 😊 (Source: Own illustration)

The relaunch of the RWTHApp is getting closer and closer! In November and December 2021, you already had the opportunity to put the alpha version of the RWTHApp 2.0 through its paces and give us your feedback.
We would like to take this opportunity to thank you again for your active participation – your feedback was and is enormously important for the further development of the app and has shown us in one or two places where exactly there is still a need for optimization.

Based on your feedback, we have turned the RWTHApp upside down again and made further adjustments. Now we would like to give you the chance to test the beta version of the new RWTHApp. Read the rest of this entry »

RWTHonline Survey 2021 for Employees – Results are online!

April 14th, 2022 | by
Diagrams, reports, graphs

Source: Freepik

In August and September 2021, we conducted a RWTHonline survey for employees that focused on the user-friendliness of RWTHonline from a technical perspective. This survey was aimed at staff of the faculties and central university administration who regularly work with RWTHonline.

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IT Center Satisfaction Survey 2021 – Your opinion counts!

October 20th, 2021 | by
Laptop with Feedback Screen

Source: Freepik

This week our IT Center Satisfaction Survey started. This survey is aimed at all people who use the services of the IT Center. In order to continuously improve the quality of services and support through our various communication channels, we conduct a satisfaction survey every year. The survey is anonymous.

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RWTHonline Survey 2021 – Your Opinion Matters!

August 25th, 2021 | by
Workstation with laptop, tablet, glasses, documents and coffee cup

Photo: Freepik

This week we launched our new RWTHonline Survey 2021 for Employees, which takes a look at the user-friendliness of RWTHonline from a technical perspective. The survey is designed for staff of the faculties and the central university administration who regularly work with RWTHonline. Read the rest of this entry »

User Satisfaction Survey 2020 – The Results are online!

July 8th, 2021 | by
Sticky note on blackboard

Photo: Unsplash

In October and November 2020, we conducted our annual user satisfaction survey, in which all customers were able to rate the IT Center’s services and support. We also requested suggestions for improvements and – due to the special situation – asked questions about the IT Center’s handling of the Corona situation. Read the rest of this entry »

(Deutsch) Chat Support: Wir haben gefragt, ihr habt geantwortet

October 30th, 2020 | by

Sorry, this entry is only available in German.

User Satisfaction Survey 2020 – Your Opinion is Wanted!

October 21st, 2020 | by

The IT Center’s annual user satisfaction survey was launched this week, as we would like to hear from you again this year how you rate our services and support.

Your opinion matters! (Photo: Unsplash)

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The IT-ServiceDesk Chat Support – We Want Your Feedback!

June 15th, 2020 | by
Du hast Fragen zu den IT-Services? Im Chat Support hilft dir das Team des IT-ServiceDesk schnell und professionell bei der Lösung deiner Anliegen. (Bild:

Do you have questions about the IT-Services? The IT-ServiceDesk team will help you quickly and professionally to solve your concerns in the Chat Support. (Picture:

The Chat support of the IT-SeviceDesk is an easy and quick way to contact the support team of the IT Center. Currently the Chat Support is available for you from Monday to Friday between 07:30am and 06:00pm. Due to the current situation we are unfortunately not able to support you personally at our IT-ServiceDesk locations, so we have extended our chat times to support you even longer.

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