Schlagwort: ‘Support’
IT Center Satisfaction Survey
Comments and Answers
Source: Freepik
Some of you participated in the satisfaction survey and gave us a few suggestions.
Many thanks for that!
We gladly take up your points and explain to you:
- what can you do in case of possible problems,
- which things unfortunately cannot be changed at the moment,
- and above all: which problems will soon be solved by new services.
Changed Opening Hours During Carnival
Source: Freepik
As the data center of a Rhenish university rich in tradition, the IT Center of RWTH Aachen University also enjoys the fifth season.
Therefore, there will be changes in the opening hours of the IT ServiceDesk over the carnival days:
Two Years Omnichannel
In most cases, the IT-ServiceDesk is the first point of contact for technical problems concerning the services of RWTH Aachen University.
Source: Freepik
But how do you contact us?
Of course, in the way that is most convenient for you. Either via our chat support, by mail, by phone or via our ticket portal.
In order for you to be able to report in any way you want and at the same time for us to be able to handle any incoming request efficiently and with high quality, the Omnichannel tool was introduced.
And now we are celebrating the two-year anniversary of this tool. Thanks to this tool, for the past two years we have been able to manage customer requests more easily and efficiently, as we now have them from chat and phone bundled in one system.
Don’t Despair – Contact the IT Center!
Source: Freepik
You study at RWTH Aachen University or even work for the university and encounter technical challenges from time to time? Then this is the right blog post for you! Here we will show you how you can best find a remedy and how you can reach us if things do get tricky.
Changed Opening Hours of the IT-ServiceDesk on December 14, 2022
Source: Freepik
Due to an internal event, the IT-ServiceDesk will be open at limited hours with a reduced offer on Wednesday, December 14, 2022.
During the time from 7:30am to 4pm the IT-ServiceDesk can be contacted as follows: Read the rest of this entry »
Changed Opening Hours of the IT-ServiceDesk on December 9, 2022
Source: Freepik
Due to an internal event, the IT-ServiceDesk will only be open for you during limited opening hours on Friday, December 9, 2022.
For personal contact, our locations below will be open for you at the following times on this day: Read the rest of this entry »
Backup-Changeover 2022 – Our Support Offer
Source: Freepik
backup-changeover 2022 is what is described as a Major Change in change management. In context Datensicherung.nrw, we are moving to Commvault’s backup software solution at RWTH and many universities in NRW. For many users, this far-reaching change also means that they are not only getting involved with a new software solution, but with many other changes. At RWTH Aachen University, which provides the service as a service provider center for a number of universities, a complex but highly available new platform for the backup infrastructure has been set up over the past few months. In addition to the technical innovations, we have also initiated a completely new support offering: Backup Consulting Day
#Goodtoknow – IT Services in the Spotlight
We take some important IT services for you in the spotlight, and hence you a few interesting facts at hand!
Source: Freepik
#Goodtoknow – IT Services in the Spotlight
Today we have useful knowledge about some of the IT services at RWTH. We have summarized interesting facts about our collaboration and communication tools, but also information about a stable connection via VPN and Eduroam. To keep you connected, we have prepared a small series for you!
Today: Sciebo and Gigamove Read the rest of this entry »
Changed Opening Hours of the IT-ServiceDesk on October 21, 2022
Source: Freepik
Due to an internal event, the IT-ServiceDesk will be open on Friday, October 21, 2022 at limited hours.
On this day, our locations Seffenter Weg 23 and SuperC will be closed for personal support. Read the rest of this entry »
Deactivation of the Feedback-Function
Source: Pixabay
As we already know, everything has an end at some point.
So does our ticket feedback. After more than a year of testing, it’s time to say goodbye to our feedback function.
