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IT Center Blog

Schlagwort: ‘Support’

New Availability Times at the IT-ServiceDesk

January 22nd, 2024 | by
Wall clock showing 4 past twelve.

Source: Martin Braun

To optimize accessibility and turnaround times, we are changing IT Service Desk hours from February 2024.

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Changed Opening Hours – December 8, 2023

December 4th, 2023 | by
Opening hours in a yellow speechbubble

Source: Freepik

Due to an internal event, the IT Center will only be open for you during limited opening hours on Friday, December 8, 2023. Read the rest of this entry »

Internship Abroad in Malta

November 29th, 2023 | by
Yasin holds smiling his Erasmus plus certificate

Source: Own illustration

Our apprentice, Yasin Kalem, who has already given us an insight into DiMa apprenticeship in the past, was able to complete an internship abroad in Malta as part of the apprenticeship and Erasmus+ program. He spent a total of five weeks on the Maltese islands, where he worked as a “Business Development Manager” at the esports academy “Level Academy Malta”.

He has summarized everything he experienced there for us.

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Welcome to the Winter Semester 2023/2024!

October 9th, 2023 | by
Collage with PC screen, light bulb, chemical signs, microscope and book

Source: Freepik

The city is filling up with young people, the leaves are slowly starting to turn colorful. This can only mean one thing: A new winter semester is about to begin!

We welcome you and wish you a successful winter semester 2023/2024!

Studying has become much more digital in recent years. This means that people are not only learning from books but also a lot on their laptops, tablets and smartphones. Are you already connected?

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IT Center on the road – we are in Dublin for you!

July 24th, 2023 | by
Zeitschrift von Dublin auf einem Tisch mit IT Center Tasse und Kugelschreiber

Source: Own illustration

From June 21 to 23, 2023 the “Customer Advisory Council”, short CAC, of the company Dell took place in Dublin, Ireland. In order to support this event as a Dell customer with questions, suggestions and ideas for better cooperation, Peter Watzlawik traveled there on behalf of the IT Center and the “Service and Communication” group, which takes care of client tenders. In the following article, we will give you some exciting insights into the meeting.

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IT Center Satisfaction Survey

March 3rd, 2023 | by

Comments and Answers

Hands on a laptop keyboard with satisfaction survey logo

Source: Freepik

Some of you participated in the satisfaction survey and gave us a few suggestions.
Many thanks for that!

We gladly take up your points and explain to you:

  • what can you do in case of possible problems,
  • which things unfortunately cannot be changed at the moment,
  • and above all: which problems will soon be solved by new services.

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Changed Opening Hours During Carnival

February 10th, 2023 | by

 

White background with pink glasses and party decoration

Source: Freepik

As the data center of a Rhenish university rich in tradition, the IT Center of RWTH Aachen University also enjoys the fifth season.
Therefore, there will be changes in the opening hours of the IT ServiceDesk over the carnival days:

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Two Years Omnichannel

February 3rd, 2023 | by

In most cases, the IT-ServiceDesk is the first point of contact for technical problems concerning the services of RWTH Aachen University.

Light bulb with drawing graph

Source: Freepik

But how do you contact us?
Of course, in the way that is most convenient for you. Either via our chat support, by mail, by phone or via our ticket portal.

In order for you to be able to report in any way you want and at the same time for us to be able to handle any incoming request efficiently and with high quality, the Omnichannel tool was introduced.

And now we are celebrating the two-year anniversary of this tool. Thanks to this tool, for the past two years we have been able to manage customer requests more easily and efficiently, as we now have them from chat and phone bundled in one system.

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Don’t Despair – Contact the IT Center!

January 9th, 2023 | by
Four call center figures with headset

Source: Freepik

You study at RWTH Aachen University or even work for the university and encounter technical challenges from time to time? Then this is the right blog post for you! Here we will show you how you can best find a remedy and how you can reach us if things do get tricky.

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Changed Opening Hours of the IT-ServiceDesk on December 14, 2022

December 7th, 2022 | by

 

customer support illustration with small colorful images like search function, headphones and a laptop.

Source: Freepik

Due to an internal event, the IT-ServiceDesk will be open at limited hours with a reduced offer on Wednesday, December 14, 2022.

During the time from 7:30am to 4pm the IT-ServiceDesk can be contacted as follows: Read the rest of this entry »