Schlagwort: ‘Support’
Access to the IT-ServiceDesk Blocked
Since July 11, 2024, the construction work has been completed and access to the IT-ServiceDesk is once again possible as usual via the upper entrance!
Source: Pixabay.com
Temporary Construction Work at Seffenter Weg 23
From Friday, June 21, 2024, the upper entrance to the IT Center service building at Seffenter Weg 23 and thus also the entrance to the IT-ServiceDesk will be closed for approximately 14 days due to paving work. This means that the entrance to the IT-ServiceDesk cannot be used either.
During this time, the parking lot will be closed to cars and bicycles. The disabled parking space will be relocated to the parking lot to the right of the main entrance to the IT Center (Seffenter Weg 23 / corner of Kopernikusstraße).
Changed Opening Hours
Source: Freepik
Due to internal events, the IT-ServiceDesk will only be available to you during limited opening hours on June 14 and June 21, 2024.
Availability During the Company Excursion
Source: Freepik
Our annual company excursion will take place on Friday, April 19, 2024, which means that some employees of the IT Center and the IT-ServiceDesk will not be available on this day. In some cases, there may be delays in ticket processing or telephone availability.
Time to say goodbye, RWTH-Tenant!
Source: Pixabay
Some time ago, we already started cleaning up the Microsoft accounts in the old RWTH-Tenant. First, it was the turn of the students of RWTH Aachen University.
Now we will continue with the Microsoft accounts of the employees, so that at the end of the clean-up campaign we can duly say goodbye to the RWTH-Tenant.
In today’s article, we’ll explain what the clean-up campaign is all about, what you should look out for, and where you need to take action yourself.
New Availability Times at the IT-ServiceDesk
Source: Martin Braun
To optimize accessibility and turnaround times, we are changing IT Service Desk hours from February 2024.
Changed Opening Hours – December 8, 2023
Source: Freepik
Due to an internal event, the IT Center will only be open for you during limited opening hours on Friday, December 8, 2023. Read the rest of this entry »
Internship Abroad in Malta
Source: Own illustration
Our apprentice, Yasin Kalem, who has already given us an insight into DiMa apprenticeship in the past, was able to complete an internship abroad in Malta as part of the apprenticeship and Erasmus+ program. He spent a total of five weeks on the Maltese islands, where he worked as a “Business Development Manager” at the esports academy “Level Academy Malta”.
He has summarized everything he experienced there for us.
Welcome to the Winter Semester 2023/2024!
Source: Freepik
The city is filling up with young people, the leaves are slowly starting to turn colorful. This can only mean one thing: A new winter semester is about to begin!
We welcome you and wish you a successful winter semester 2023/2024!
Studying has become much more digital in recent years. This means that people are not only learning from books but also a lot on their laptops, tablets and smartphones. Are you already connected?
IT Center on the road – we are in Dublin for you!
Source: Own illustration
From June 21 to 23, 2023 the “Customer Advisory Council”, short CAC, of the company Dell took place in Dublin, Ireland. In order to support this event as a Dell customer with questions, suggestions and ideas for better cooperation, Peter Watzlawik traveled there on behalf of the IT Center and the “Service and Communication” group, which takes care of client tenders. In the following article, we will give you some exciting insights into the meeting.
IT Center Satisfaction Survey
Comments and Answers
Source: Freepik
Some of you participated in the satisfaction survey and gave us a few suggestions.
Many thanks for that!
We gladly take up your points and explain to you:
- what can you do in case of possible problems,
- which things unfortunately cannot be changed at the moment,
- and above all: which problems will soon be solved by new services.
