Schlagwort: ‘Support’
Availability During the Company Excursion
Source: Freepik
Our annual company excursion will take place on Friday, April 19, 2024, which means that some employees of the IT Center and the IT-ServiceDesk will not be available on this day. In some cases, there may be delays in ticket processing or telephone availability.
Time to say goodbye, RWTH-Tenant!
Source: Pixabay
Some time ago, we already started cleaning up the Microsoft accounts in the old RWTH-Tenant. First, it was the turn of the students of RWTH Aachen University.
Now we will continue with the Microsoft accounts of the employees, so that at the end of the clean-up campaign we can duly say goodbye to the RWTH-Tenant.
In today’s article, we’ll explain what the clean-up campaign is all about, what you should look out for, and where you need to take action yourself.
New Availability Times at the IT-ServiceDesk
Source: Martin Braun
To optimize accessibility and turnaround times, we are changing IT Service Desk hours from February 2024.
Changed Opening Hours – December 8, 2023
Source: Freepik
Due to an internal event, the IT Center will only be open for you during limited opening hours on Friday, December 8, 2023. Read the rest of this entry »
Internship Abroad in Malta
Source: Own illustration
Our apprentice, Yasin Kalem, who has already given us an insight into DiMa apprenticeship in the past, was able to complete an internship abroad in Malta as part of the apprenticeship and Erasmus+ program. He spent a total of five weeks on the Maltese islands, where he worked as a “Business Development Manager” at the esports academy “Level Academy Malta”.
He has summarized everything he experienced there for us.
Welcome to the Winter Semester 2023/2024!
Source: Freepik
The city is filling up with young people, the leaves are slowly starting to turn colorful. This can only mean one thing: A new winter semester is about to begin!
We welcome you and wish you a successful winter semester 2023/2024!
Studying has become much more digital in recent years. This means that people are not only learning from books but also a lot on their laptops, tablets and smartphones. Are you already connected?
IT Center on the road – we are in Dublin for you!
Source: Own illustration
From June 21 to 23, 2023 the “Customer Advisory Council”, short CAC, of the company Dell took place in Dublin, Ireland. In order to support this event as a Dell customer with questions, suggestions and ideas for better cooperation, Peter Watzlawik traveled there on behalf of the IT Center and the “Service and Communication” group, which takes care of client tenders. In the following article, we will give you some exciting insights into the meeting.
IT Center Satisfaction Survey
Comments and Answers
Source: Freepik
Some of you participated in the satisfaction survey and gave us a few suggestions.
Many thanks for that!
We gladly take up your points and explain to you:
- what can you do in case of possible problems,
- which things unfortunately cannot be changed at the moment,
- and above all: which problems will soon be solved by new services.
Changed Opening Hours During Carnival
Source: Freepik
As the data center of a Rhenish university rich in tradition, the IT Center of RWTH Aachen University also enjoys the fifth season.
Therefore, there will be changes in the opening hours of the IT ServiceDesk over the carnival days:
Two Years Omnichannel
In most cases, the IT-ServiceDesk is the first point of contact for technical problems concerning the services of RWTH Aachen University.
Source: Freepik
But how do you contact us?
Of course, in the way that is most convenient for you. Either via our chat support, by mail, by phone or via our ticket portal.
In order for you to be able to report in any way you want and at the same time for us to be able to handle any incoming request efficiently and with high quality, the Omnichannel tool was introduced.
And now we are celebrating the two-year anniversary of this tool. Thanks to this tool, for the past two years we have been able to manage customer requests more easily and efficiently, as we now have them from chat and phone bundled in one system.
