Schlagwort: ‘Support’
IT-ServiceDesk: You ask, We Help
Quelle: Eigene Darstellung
A smooth working day for employees and students often depends on how quickly and effectively their technical problems can be solved. This is where we, the IT-ServiceDesk, come in. To help you understand how we work and give you the best possible support, we have put together a few tips for you.
IT Support Behind the Scenes
Source: Own Illustration
For many customers, IT support often looks like this: A click of a call or an email to the IT-ServiceDesk, and a short time later the problem is solved. But what happens behind the scenes to ensure that everything runs smoothly? In this blog post, we provide an insight into the varied day-to-day work of the IT-ServiceDesk.
Beware of Tech Support Scams: How You Can Protect Yourself
Source: Freepik
In today’s digital world, we are constantly connected to technology – whether it’s through our smartphones, computers or other electronic devices. Unfortunately, there are people who take advantage of this fact to scam the unsuspecting. One common scam that many fall victim to is the tech support scam. In this blog post, we want to explain how the scam works and how you can protect to protect yourself.
Omnichannel Telephony: Bilingualism
Source: Freepik
After around three successful years with our omnichannel system, we are taking the next step: in order to meet the modern requirements of an international university, we are making our telephone system bilingual to make communication more efficient and user-friendly. But what exactly does that mean? And what is behind our omnichannel system?
IT Center Satisfaction Survey 2024 – Your Opinion Counts!
Source: Freepik
This week our IT Center Satisfaction Survey 2024 started. This survey is aimed at all people who use the services of the IT Center.
In order to continuously improve the quality of services and support through our various communication channels, we conduct a satisfaction survey every year. The survey is anonymous.
Welcome to the Winter Semester 2024/2025!
Source: Pixabay
How can time pass so quickly that we are already seeing each other again for the new winter semester? Or that we are meeting for the first time.
Whether “old” or “new” – we would like to welcome you all to the winter semester 2024/2025.
Studying has become much more digital in recent years. Laptops, tablets and smartphones have become indispensable.
Are you already connected?
Changed Opening Hours on September 27, 2024
Source: Freepik
Due to an internal event, the IT-ServiceDesk will only be open for you during limited opening hours on Friday, September 27, 2024.
Access to the IT-ServiceDesk Blocked
Since July 11, 2024, the construction work has been completed and access to the IT-ServiceDesk is once again possible as usual via the upper entrance!
Source: Pixabay
Temporary Construction Work at Seffenter Weg 23
From Friday, June 21, 2024, the upper entrance to the IT Center service building at Seffenter Weg 23 and thus also the entrance to the IT-ServiceDesk will be closed for approximately 14 days due to paving work. This means that the entrance to the IT-ServiceDesk cannot be used either.
During this time, the parking lot will be closed to cars and bicycles. The disabled parking space will be relocated to the parking lot to the right of the main entrance to the IT Center (Seffenter Weg 23 / corner of Kopernikusstraße).
Changed Opening Hours
Source: Freepik
Due to internal events, the IT-ServiceDesk will only be available to you during limited opening hours on June 14 and June 21, 2024.
Availability During the Company Excursion
Source: Freepik
Our annual company excursion will take place on Friday, April 19, 2024, which means that some employees of the IT Center and the IT-ServiceDesk will not be available on this day. In some cases, there may be delays in ticket processing or telephone availability.
