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IT Center Blog

Schlagwort: ‘Support’

#letstalkaboutIT – What Topics are you most Interested in?

May 30th, 2022 | by

We welcome your thoughts and suggestions! (Source: Pixabay)

With our postings, we would like to achieve exactly one thing:

To inform you about the latest information about the services of the IT Center and to share valuable tips and tricks with you.

But what are you most interested in?

Let us know!

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New Design and new Features – the new Chat

May 2nd, 2022 | by
Speech bubbles with Chat Support at the IT Center

Source: Own illustration

Since 2015, in addition to phone and personal support, the IT Center’s Service & Communication department has also been providing chat support. By using this service, you can get in touch with the IT Center’s support team quickly and easily.

By now, our chat support has become indispensable. No matter whether you have questions about RWTHonline and RWTHmoodle, are surfing the IT Center website or visiting our IT Center Help documentation portal, you can send us your questions with just one click on the Chat Support button at the bottom of the screen. Many of your concerns can already be solved quickly and conveniently via this channel. Due to the increased number of enquiries, our availability via Chat Support was extended in March 2020. As of this date, you can reach us via chat from 7:30 a.m. to 6:00 p.m.. In addition, the chat support has now also been connected to our omnichannel system.

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Reopening of the IT-ServiceDesk at SuperC and the Printing Service at Seffenter Weg 23

April 27th, 2022 | by

Soon back on site for you! The IT-ServiceDesk in SuperC and the printing service in Seffenter Weg 23 will open for personal contact. (Source: Freepik)

May 02, 2022 is the day: The IT Center’s IT-ServiceDesk takes a big step toward normality. Both the SuperC support location and the printing service will reopen for personal contact. While the opening is subject to the appropriate conditions and hygiene measures for your and our protection and to counter the spread of the Corona pandemic, it will finally be possible to print posters, posters and co. at the IT Center, Seffenter Weg 23, and pick them up in person again starting next Monday, May 02, 2022. Consultation at the IT-ServiceDesk in the SuperC will also resume. Please note tha we are also part of the RWTH initiative “We keep wearing masks”.

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More transparency for you –
the support level is now viewable in the ticket portal

July 28th, 2021 | by
Screenshot of the overview page in the ticket portal

Image: Pixabay

The IT-ServiceDesk is the central point of contact for all questions relating to the IT Center’s IT services. The support requests we receive every day are very diverse. To avoid losing track of them, all requests are recorded as “tickets”, assigned a unique ticket number/reference number for further tracking, and stored in an IT service management tool for further processing. To increase the transparency of ticket processing for our users, the IT Center offers a web interface to the Ticket-Portal.
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The IT-ServiceDesk is reopening for personal support!

July 15th, 2021 | by
"Open"-Sign

Photo: Pixabay

We can finally welcome you in person again! Our IT ServiceDesk is reopening and you can get our assistance directly on site. Read the rest of this entry »

User Satisfaction Survey 2020 – Your Opinion is Wanted!

October 21st, 2020 | by

The IT Center’s annual user satisfaction survey was launched this week, as we would like to hear from you again this year how you rate our services and support.

Your opinion matters! (Photo: Unsplash)

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Reopening of the IT-ServiceDesk – Personal Support

October 16th, 2020 | by

Only with an appointment and in compliance with the hygiene measures!

From Tuesday, 20.10.2020, it will again be possible to take advantage of the personal support of the IT-ServiceDesk. The prerequisite for this is an appointment and, of course, compliance with the hygiene measures for protection and containment of the corona virus. All information about the special circumstances, the booking of appointments and the updated range of services can be found in this blog post.

From Tuesday, 20.10.2020, we will again be on site for you in personal support.

From Tuesday, 20.10.2020, we will again be on site for you in personal support. (unsplash.com)

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