IT Center Blog

Availability During the Company Excursion

April 15th, 2024 | by
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Source: Freepik

Our annual company excursion will take place on Friday, April 19, 2024, which means that some employees of the IT Center and the IT-ServiceDesk will not be available on this day. In some cases, there may be delays in ticket processing or telephone availability.

However, the opening hours of the IT-ServiceDesk are not affected by this:
We are open for you as usual at Seffenter Weg 23 and SuperC locations from 8 am to 4 pm.

During this time, you can reach the IT-ServiceDesk as usual via the following channels:

  • By phone: on +49 241 80 24680,
  • By e-mail: to,
  • Via chat: via the “Chat Support” button, which you can find at the bottom right of the IT Center website, in the documentation platform IT Center Help, or in RWTHmoodle.
  • And via our ticket-portal.

For instructions on how to use and install our services, we recommend visiting our documentation platform IT Center Help.

The InfoPoint in the Seffenter Weg 23 office building will also be staffed regularly. The closing times of all office buildings are also unaffected.

We thank you for your understanding.


Responsible for the content of this article is Sara Erdem.

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