Schlagwort: ‘Support’
Don’t Despair – Contact the IT Center!
Source: Freepik
You study at RWTH Aachen University or even work for the university and encounter technical challenges from time to time? Then this is the right blog post for you! Here we will show you how you can best find a remedy and how you can reach us if things do get tricky.
Changed Opening Hours of the IT-ServiceDesk on December 14, 2022
Source: Freepik
Due to an internal event, the IT-ServiceDesk will be open at limited hours with a reduced offer on Wednesday, December 14, 2022.
During the time from 7:30am to 4pm the IT-ServiceDesk can be contacted as follows: Read the rest of this entry »
Changed Opening Hours of the IT-ServiceDesk on December 9, 2022
Source: Freepik
Due to an internal event, the IT-ServiceDesk will only be open for you during limited opening hours on Friday, December 9, 2022.
For personal contact, our locations below will be open for you at the following times on this day: Read the rest of this entry »
Backup-Changeover 2022 – Our Support Offer
Source: Freepik
backup-changeover 2022 is what is described as a Major Change in change management. In context Datensicherung.nrw, we are moving to Commvault’s backup software solution at RWTH and many universities in NRW. For many users, this far-reaching change also means that they are not only getting involved with a new software solution, but with many other changes. At RWTH Aachen University, which provides the service as a service provider center for a number of universities, a complex but highly available new platform for the backup infrastructure has been set up over the past few months. In addition to the technical innovations, we have also initiated a completely new support offering: Backup Consulting Day
#Goodtoknow – IT Services in the Spotlight
We take some important IT services for you in the spotlight, and hence you a few interesting facts at hand!
Source: Freepik
#Goodtoknow – IT Services in the Spotlight
Today we have useful knowledge about some of the IT services at RWTH. We have summarized interesting facts about our collaboration and communication tools, but also information about a stable connection via VPN and Eduroam. To keep you connected, we have prepared a small series for you!
Today: Sciebo and Gigamove Read the rest of this entry »
Changed Opening Hours of the IT-ServiceDesk on October 21, 2022
Source: Freepik
Due to an internal event, the IT-ServiceDesk will be open on Friday, October 21, 2022 at limited hours.
On this day, our locations Seffenter Weg 23 and SuperC will be closed for personal support. Read the rest of this entry »
Deactivation of the Feedback-Function
Source: Pixabay
As we already know, everything has an end at some point.
So does our ticket feedback. After more than a year of testing, it’s time to say goodbye to our feedback function.
How to Use IT Center Help – a Guide for our Docuportal
Source: Own illustration
As the central IT service provider of RWTH Aachen University, the IT Center offers numerous services for RWTH members. Whether right at the beginning when redeeming the ConnectMe coupon or for using W-Lan, VPN, Software & Co. – sooner or later everyone who studies or works at RWTH Aachen University uses the services we provide and may need support or have questions. For this reason, we maintain a detailed documentation portal with practical step-by-step instructions and information about IT Center Services: IT Center Help. Today we introduce you to our portal and give you helpful tips & tricks on how to use it. Read the rest of this entry »
#letstalkaboutIT – What Topics are you most Interested in?
Source: Pixabay
With our postings, we would like to achieve exactly one thing:
To inform you about the latest information about the services of the IT Center and to share valuable tips and tricks with you.
But what are you most interested in?
Let us know!
New Design and new Features – the new Chat
Source: Own illustration
Since 2015, in addition to phone and personal support, the IT Center’s Service & Communication department has also been providing chat support. By using this service, you can get in touch with the IT Center’s support team quickly and easily.
By now, our chat support has become indispensable. No matter whether you have questions about RWTHonline and RWTHmoodle, are surfing the IT Center website or visiting our IT Center Help documentation portal, you can send us your questions with just one click on the Chat Support button at the bottom of the screen. Many of your concerns can already be solved quickly and conveniently via this channel. Due to the increased number of enquiries, our availability via Chat Support was extended in March 2020. As of this date, you can reach us via chat from 7:30 a.m. to 6:00 p.m.. In addition, the chat support has now also been connected to our omnichannel system.
