Kategorie: ‘Ritchy’
Configuration of the Chat Routing
October 15th, 2025 | by Melisa Berisha
- A chat routing is now set up during availability hours
- When selecting the support chat function on the IT Center website, on IT Center Help, or in RWTHmoodle, users can now choose whether they would like to chat with Ritchy or with IT ServiceDesk staff
Source: IT Center Help
Integration of GPT-5 Chat
August 20th, 2025 | by Melisa Berisha
- GPT-5 Chat integrated as the language model
- GPT-5 Chat prioritizes conversational tone, immediate helpfulness, and faster responses
- Optimized for clarity, brevity, friendliness, and consistent chat behavior
Available via IT Center Websites Footers
May 7th, 2025 | by Melisa Berisha
- Available via the footers of the various IT Center websites
Introduction Ritchy
April 8th, 2025 | by Melisa Berisha
- Ritchy is now accessible via IT Center Help
- Language Model: 4o Mini
- Public access outside regular business hours via Chat Support
