Kategorie: ‘Insight IT Center’
More transparency for you –
the support level is now viewable in the ticket portal
Source: Pixabay
The IT-ServiceDesk is the central point of contact for all questions relating to the IT Center’s IT services. The support requests we receive every day are very diverse. To avoid losing track of them, all requests are recorded as “tickets”, assigned a unique ticket number/reference number for further tracking, and stored in an IT service management tool for further processing. To increase the transparency of ticket processing for our users, the IT Center offers a web interface to the Ticket-Portal.
Read the rest of this entry »
NFDI Consortia Funding – Who is actually NFDI-MatWerk?
Source: NFDI-MatWerk
In our last article Eight NFDI consortia with RWTH participation are funded by the DFG! we reported on the funding decision of the Joint Science Conference (GWK) within the framework of the National Research Data Infrastructure (NFDI). As one of ten consortia – eight of them with RWTH participation – NFDI-MatWerk now receives a five-year grant for the infrastructure development of a common materials research data space. In our new blog post, we introduce you to the initiative. Read the rest of this entry »
Our “About IT” module 2021
Source: Pixabay
At the IT Center, everything is about technology – but what is behind it in detail?
This and much more was exactly what the new office management trainees of the RWTH Aachen University learned at the About IT module on 11 January 2021. Whether RWTHmoodle or IdentityManagement – employees and trainees very often have to deal with various IT services at RWTH Aachen University and the IT Center is the central point of contact for this. Read the rest of this entry »
The IT-ServiceDesk is reopening for personal support!
Source: Pixabay
We can finally welcome you in person again! Our IT ServiceDesk is reopening and you can get our assistance directly on site. Read the rest of this entry »
Onboarding – digitally and with heart
New employees in home office
Digital onboarding together and with heart.
The IT Center is a central IT facility of RWTH Aachen University that supports the university’s core processes and provides IT services. Regardless of whether a service is provided specifically for a single customer or in the same way for many customers, corresponding processes must be developed or analysed and optimised. The customers and users of the (IT-)services provided by the IT Center include not only students, employees and institutions of RWTH Aachen University, but also other universities and external research institutions and companies. Digitization, cloud, high-performance computing, 5G and the associated IT infrastructure – the developments in the IT industry are unstoppable. In order to drive these developments forward in the long term, the IT Centre is constantly on the lookout for new employees. Read the rest of this entry »
Digital Summer Party 2021
Source: Pixabay
The IT Center did not let itself be deprived of the annual and popular summer party, even in spite of the home office! So, on June 25, in a relaxed atmosphere, a social gathering was also made possible digitally.
The party team of the IT Center opened the summer party with a few words about the schedule. Professor Müller also took the opportunity to welcome all employees and to thank the party team.
Restricted opening hours of IT-ServiceDesk on 25.06.2021
Source: Pixabay
Due to an internal event, the opening hours of the IT-ServiceDesk will be restricted on Friday, June 25th 2021.
How you can reach us on this day
By phone from 7:30 am to 4:00 pm:
You can reach us easily and reliably by phone via the number +49 241/80-24680.
By chat from 7:30 am to 4:00 pm:
The “Chat Support” button can be found at the bottom left of our website and leads you directly to us. You can also find this feature in IT-Center Help, on RWTHmoodle and in the RWTHApp (Facilities -> IT-ServiceDesk).
By e-mail:
You can also contact us by e-mail at servicedesk@itc.rwth-aachen.de.
The appointments for the submission of DFN certificate applications remain unaffected by the changes.
Thank you for your understanding. From Monday, June 28th 2021, we will be available again at our usual opening hours.
Responsible for the content of this article is Stéphanie Bauens.
The cooperation project “Prüfung hoch III”
Source: Stifterverband 2020
To mark its 100th anniversary, the Stifterverband for German science, or Stifterverband for short, has launched the anniversary initiative “Effect to the power of 100“. The aim is to promote the 100 best ideas for the education, science and innovation system of tomorrow.
After the application phase had been completed in mid-September 2020, an expert advisory board selected the 100 best ideas (from a total of 500 applications) for the future of the education, science and innovation system. And the IT Center was among them – we reported on it in detail here on the blog.
Ever since then, a while has passed and synergies have emerged with different perspectives on the common theme, allowing for a holistic view of digital testing. Read the rest of this entry »
Research on heterogeneous memory systems
Source: Unsplash
While computational power is steadily increasing in modern computing systems due to the rise of multicore and accelerated systems, the relative performance of the memory subsystem is falling further and further behind. In the context of High-Performance Computing (HPC), this can be partially compensated by combining traditional main memory with a small amount of high-bandwidth memory. In systems with accelerators, heterogeneity is already visible due to the presence of different kinds of memory. However, applications must be heavily modified and use vendor-specific application programming interfaces (APIs) to exploit different kind ofs heterogeneous memory.
