Kategorie: ‘Insight IT Center’
Changed Opening Hours During Carnival
Source: Freepik
As the data center of a Rhenish university rich in tradition, the IT Center of RWTH Aachen University also enjoys the fifth season.
Therefore, there will be changes in the opening hours of the IT ServiceDesk over the carnival days:
Two Years Omnichannel
In most cases, the IT-ServiceDesk is the first point of contact for technical problems concerning the services of RWTH Aachen University.
Source: Freepik
But how do you contact us?
Of course, in the way that is most convenient for you. Either via our chat support, by mail, by phone or via our ticket portal.
In order for you to be able to report in any way you want and at the same time for us to be able to handle any incoming request efficiently and with high quality, the Omnichannel tool was introduced.
And now we are celebrating the two-year anniversary of this tool. Thanks to this tool, for the past two years we have been able to manage customer requests more easily and efficiently, as we now have them from chat and phone bundled in one system.
IT Center Annual Review 2022
Source: Unsplash
Just a quick blink and 2022 is already over.
Now we are standing in the middle of the first chapter of 2023.
Last year was characterized by many changes, especially based on the motto “ away from online – towards presence”.
We are looking back at the past year and take you with us.
#Goodtoknow – Services in the spotlight – Part 2
Look out!
There is again useful knowledge about some of the RWTH’s services.
Today for you: Interesting facts about our communication tools.
Source: Freepik
(Cisco Jabber, DFNconf, Microsoft Teams and Zoom).
Our Christmas Party at the First IT Center Christmas Market
First IT Center Christmas Market
Source: Own illustration
All good things come in … “two”! Since our last year’s Christmas party unfortunately had to be cancelled, the already planned and thought-out celebration – our own IT Center Christmas market – was made up for and celebrated on 9 December this year. After all, postponed is not abandoned! The IT Center’s party team was full of beans and organised a wonderful party that lacked nothing. The pre-Christmas season was ushered in with the smell of mulled wine and waffles and musical support from a large part of the IT Center staff.
Opportunities and Challenges Working From Home – Part 1
Well-Being Oasis in the Home Office
Source: Unsplash
Since the start of the Corona pandemic in spring 2020, working from home has been part of the daily working life for many of us. Working from home was initially a big change for most of us and offers both opportunities and challenges at the same time. In this blog post, we would like to show you the opportunities that workin from home offers and how to implement them as well as possible challenges and risks that arise from working from home.
New SSID – RWTH institutes – in the WLAN
RWTH Aachen University offers wireless data communication (via WLAN) to all WLAN enabled devices throughout the university. This WLAN service is offered by WLAN access points.
Source: Freepik
These access points broadcast one or more SSID’s, which the devices can connect with and thus get internet access. The term SSID stands for Service Set Identifier and is simply the name of a WLAN network. RWTH offers many SSID’s such as:
- eduroam for students, employees and guests of participating institutes
- RWTH-guests for quests without an eduroam identification
- RWTH-devices for IoT devices, e.g. measuring instruments and sensors
The IT Center Picture Puzzle – Review and Preview
Source: Own illustration
The year is coming to an end, and we would like to look back with you on our blog series The IT Center Picture Puzzle. Which departments were involved this year and what were the solution words? We would also like to give you a sneak preview of what will happen next year, because #SpoilerAlert: we will continue the series next year. But let’s start at the beginning…
New Web Layout for the IT Center Website
Source: Freepik
The IT Center website has recently been relaunched with a new design. We attach great importance on clearly communicating the customer orientation, reliability and stability of our IT services, especially for our international customers. This is why we decided to re-design the structure of our website. The new website provides you with all the information you need about the IT Center as the central IT facility of RWTH Aachen University and as an educational institution, about our basic services as well as individual services, research foci, projects, cooperations and much more.
With the revision of the contents, however, some web addresses may have changed. So please remember to adjust your favorites according to the new web addresses. Read the rest of this entry »
Changed Opening Hours of the IT-ServiceDesk on December 14, 2022
Source: Freepik
Due to an internal event, the IT-ServiceDesk will be open at limited hours with a reduced offer on Wednesday, December 14, 2022.
During the time from 7:30am to 4pm the IT-ServiceDesk can be contacted as follows: Read the rest of this entry »
