Kategorie: ‘Announcements’
Changed Opening Hours of the IT-ServiceDesk on August 12, 2022
Due to an internal event, the IT-ServiceDesk will be open on Friday, August 12, 2022 at limited hours.
Source: Freepik
On this day, our locations below will be open for you at the following times:
Changeover of the University Library Account
Source: Martin Braun
The University Library (UB) of RWTH Aachen University is changing its systems. This will change a lot in the background, but not much for you as users.
Why are we telling you this?
From August 2022, you will be able to log in to the university library using RWTH Single Sign-On.
The advantage for you?
You will have to remember one password less 🙂
Overleaf Pilot Project Goes into Extension
Source: Pixabay
We have great news to announce: The Overleaf service, which enables collaborative editing of LaTeX documents, is extending its pilot until February 2023!
What exactly the service is and what features it includes, we have summarized for you in this blog post.
Archive Migration – The Journey Continues!
Source: Pixabay
Archive migration is probably what is called a mammoth project in IT. In addition to the enormous size of around 1.7 petabytes (PB) that needs to be migrated, some of the data has been stored in the archive for a very long time. This in itself is a great result and testimony to a secure and stable archive, but this circumstance caused the project team around the archive migration one or the other challenge.
New Hardware Shop of the NRW Universities
Source: Own Illustration
Recently, the hardware shop of the NRW universities (alsterarbeit gGmbH) has been available in a new design under a new web address.
Via the shop, institutions can purchase desktop and micro PCs as well as mobile workstations and laptops from Dell at the currently applicable terms and conditions of the framework agreement.
RWTHapp 2.0 – Test the Beta Version now!
A little sneak peak for you
Source: Own illustration
The relaunch of the RWTHapp is getting closer and closer! In November and December 2021, you already had the opportunity to put the alpha version of the RWTHapp 2.0 through its paces and give us your feedback.
We would like to take this opportunity to thank you again for your active participation – your feedback was and is enormously important for the further development of the app and has shown us in one or two places where exactly there is still a need for optimization.
Based on your feedback, we have turned the RWTHapp upside down again and made further adjustments. Now we would like to give you the chance to test the beta version of the new RWTHapp. Read the rest of this entry »
Well represented: IT Center at ISC22
ISC High Performance 22
Source: ISC
For two years the ISC High Performance conference could not take place as usual. Now it is back in a hybrid form and with top-class guests in lectures, tutorials and workshops that move the industry. From May 29 to June 2, ISC High Performance will take place in Hamburg. Following the motto Transforming the future, the international conference for High Performance Computing (HPC) focuses on the most important developments and trends in the fields of HPC, machine learning and high-performance data analysis.
New Design and new Features – the new Chat
Source: Own illustration
Since 2015, in addition to phone and personal support, the IT Center’s Service & Communication department has also been providing chat support. By using this service, you can get in touch with the IT Center’s support team quickly and easily.
By now, our chat support has become indispensable. No matter whether you have questions about RWTHonline and RWTHmoodle, are surfing the IT Center website or visiting our IT Center Help documentation portal, you can send us your questions with just one click on the Chat Support button at the bottom of the screen. Many of your concerns can already be solved quickly and conveniently via this channel. Due to the increased number of enquiries, our availability via Chat Support was extended in March 2020. As of this date, you can reach us via chat from 7:30 a.m. to 6:00 p.m.. In addition, the chat support has now also been connected to our omnichannel system.
Reopening of the IT-ServiceDesk at SuperC and the Printing Service at Seffenter Weg 23
Soon back on site for you! The IT-ServiceDesk in SuperC and the printing service in Seffenter Weg 23 will open for personal contact.
Source: Freepik
May 02, 2022 is the day: The IT Center’s IT-ServiceDesk takes a big step toward normality. Both the SuperC support location and the printing service will reopen for personal contact. While the opening is subject to the appropriate conditions and hygiene measures for your and our protection and to counter the spread of the Corona pandemic, it will finally be possible to print posters, posters and co. at the IT Center, Seffenter Weg 23, and pick them up in person again starting next Monday, May 02, 2022. Consultation at the IT-ServiceDesk in the SuperC will also resume. Please note tha we are also part of the RWTH initiative “We keep wearing masks”.
Cable Tray Conversion – Turmstraße Construction Site
Source: Peter Winandy
Starting May 2, 2022, the construction site for the major demolition and new construction of the Turmstraße bridge will begin and is expected to be completed in December 2023. The bridge has exhibited significant damage since 2013 and is continuously deteriorating. Due to a performance audit commissioned by the city of Aachen and an expert opinion, these damages cannot be rehabilitated. Therefore, the city of Aachen has decided to first demolish the bridge and then rebuild it. Further information about the construction site are available on the official website of the city of Aachen. Read the rest of this entry »
