Schlagwort: ‘Feedback’
Ritchy – Your Opinion Matters!
Source: Own Illustration
Since April 2025, our chatbot Ritchy has been available to assist you around the clock, even after our regular support hours. It provides answers, tips, and suggested solutions, and is designed to complement our personal customer support services.
We have already introduced Ritchy in a previous blog post and explained its advantages and special features.
If you would like to learn more about our chatbot, we highly recommend taking a look at this article.
RWTHmoodle – Results of the User Survey Are in!
Source: Own Illustration
This year, you once again had the opportunity to participate in the RWTHmoodle user survey to evaluate the teaching and learning platform. The survey took place from August 4 to 24, 2025, for all persons who were booked into at least one course in the 2025 summer semester. Approximately 38,300 people were invited to participate by email, of whom 1,190 took part in the survey. Read the rest of this entry »
The Results of the 2024 IT Center Satisfaction Survey Are In!
Source: Own illustration
In October and November 2024, we conducted our 13th IT Center Satisfaction Survey, in which all members of the RWTH Aachen University community, including students and staff, were able to evaluate the services and support offered by the IT Center. In the survey, we also asked you for suggestions for improvement, which have already been reviewed and analyzed by our various teams and groups over the past few months.
RWTHmoodle Usage Survey 2024
Source: Own Illustration
Take part and make a difference!
It’s that time again: The annual RWTHmoodle usage survey starts today on June 17, 2024 and runs until July 7, 2024. You have used RWTHmoodle and were authorized in at least one learning room in the summer semester 2023? Then you now have the opportunity to share your experiences with the system and give us valuable feedback. Together we can further improve RWTHmoodle and adapt the support services accordingly.
Discover with us: The diversity of the IT Center!
Source: Freepik
Hello knowledge explorers!
There is so much to explore in the almost infinite worlds of the IT Center. We want to share with you exactly what fascinates you the most on our IT Center blog.
IT Center Satisfaction Survey 2022 – The Results Are In!
Source: Freepik
In October and November 2022, we conducted our annual IT Center Satisfaction Survey, in which all members of the RWTH Aachen University were able to rate the services and support offered by the IT Center. In the survey, we also asked for your suggestions for improvements.
Over the past few years, your satisfaction with our services and support has increased steadily.
IT Center Satisfaction Survey
Comments and Answers
Source: Freepik
Some of you participated in the satisfaction survey and gave us a few suggestions.
Many thanks for that!
We gladly take up your points and explain to you:
- what can you do in case of possible problems,
- which things unfortunately cannot be changed at the moment,
- and above all: which problems will soon be solved by new services.
Deactivation of the Feedback-Function
Source: Pixabay
As we already know, everything has an end at some point.
So does our ticket feedback. After more than a year of testing, it’s time to say goodbye to our feedback function.
Feedback on the Beta Version of the RWTHapp 2.0
Source: Own illustration
As part of the beta test, you had the opportunity to test the new RWTHapp in advance in mid-May – which around 3,000 of you did diligently. With the help of your feedback, we are now continuing to work on the app, which is expected to be ready for launch in the course of the coming winter semester 2022/2023 and will accompany you through your daily university life.
Of course, we do not want to deprive you of the results of the beta test and have summarized them for you in this report. Read the rest of this entry »
#letstalkaboutIT – What Topics are you most Interested in?
Source: Pixabay
With our postings, we would like to achieve exactly one thing:
To inform you about the latest information about the services of the IT Center and to share valuable tips and tricks with you.
But what are you most interested in?
Let us know!
